Charley Chau Reviews

Name: Charley Chau
Address: Unit F, The Courts, Kestrel Road`, Trafford Park, Manchester
Rating: 4.91

4.9 Rating 1,659 Reviews

98 %

of reviewers recommend Charley Chau

4.9

Based on 1,659 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About Charley Chau:

Charley Chau makes beautiful bedding for dogs that look gorgeous in your home. An award-winning small British business, we focus on designing luxury dog beds and blankets that are cosy, stylish and practical, and made to perform over time. Comfort for our canine customers is paramount, as is styling for our human customers, and we design to a mantra of ‘machine washable everything’. We set out to make the most beautiful dog beds in the UK and we’re proud to say that we now have customers in over sixty countries around the world.

Visit Website

Phone:

0161 848 8702

Email:

marketing@charleychau.com

Location:

Unit F, The Courts, Kestrel Road`, Trafford Park
Manchester
M17 1SF

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Charley Chau 5 star review on 15th March 2025

449

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great quality bed ordered it as a replacement for my dogs old one which has lasted a long time .Just ordered another one for my other dog.”

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Posted 2 months ago

Thank you!

Posted 1 month ago

“I purchased a burrow bed for our dog who measures 80 x80 cms but it didn’t fit. I sent pictures to Charley Chau but I wasn’t complaining as I assumed I had ordered the wrong bed and I wasn’t complaining not looking for a refund. My issue is I have had no response. I suppose that they have my money so not much benefit in responding”

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Posted 2 months ago

“Very impressed. Personally packed and dispatched. Excellent quality of product. Communication from company assured me that any issues would be promptly dealt with adequately. I'm certain that will not be necessary.”

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Posted 2 months ago

Thank you, Arabella!

Posted 1 month ago

“Fantastic product, the only type of bed my whippet will sleep in!”

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Posted 2 months ago

Thank you, Sarah! And Happy Snuggling to your doglet xx

Posted 1 month ago

“Beautiful new covers for my spare dog bed cushions. These are lovely! We use them, the dog uses them and now the cat has taken over one of the cushions for her own! Lovely material that these covers are made of and beautiful colours. I can't recommend them highly enough! Will always buy dog beds from Charley Chau.”

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Posted 3 months ago

Thank you, Kim!

Posted 1 month ago

“Great service and very quick delivery. The bed is lovely, my dog loves it and has not destroyed it yet. Blends in in the lounge. Nothing not to like!”

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Posted 3 months ago

Thank you, Angie! And glad the bed has been a hit!

Posted 1 month ago

“They love it!”

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Posted 3 months ago

Thank you for the five star review, Natalia and for the photo, beautiful! xx

Posted 1 month ago

“Fantastic collar and they were so easy to deal with even when I ordered the wrong size thank you”

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Posted 3 months ago

Thank you, Douglas! And we're always happy to help!

Posted 1 month ago

“Good quality and well made product. Arrived on time and I even received a small refund as the delivery method used had changed. I would certainly buy from you again thank you”

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Posted 3 months ago

Thank you so much, Elaine!

Posted 1 month ago

“Good reliable company.”

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Posted 3 months ago

Thank you so much!

Posted 1 month ago

“Excellent all round!”

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Posted 3 months ago

Thank you!

Posted 1 month ago

“Prompt delivery and lovely products.”

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Posted 3 months ago

Thank you, Jackie!

Posted 3 months ago

“Perfect, like the last one! Thank you CHARLEY CHAU.”

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Posted 3 months ago

Thank you so much!

Posted 3 months ago

“Fabulous products & amazing customer service , cannot praise enough 😊”

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Posted 3 months ago

Thank you, Melanie and glad we were able to help!

Posted 3 months ago

“Bought my first bed when I rescued a Jack Russell 10 yrs ago. Decided on a new bed for him and bought same. Remains best purchase ever!!!”

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Posted 3 months ago

Hi Elizabeth, Thank you for your continued support and the lovely photo of your doglet. Happy Snuggling xx Bests, Jenny

Posted 3 months ago

“Fantastic customer service and quality products, as always!”

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Posted 3 months ago

Thank you so much, Sue!

Posted 3 months ago

“Excellent experience. Top quality items and service. My dog loves his new bed !”

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Posted 3 months ago

Thank you Nicholas and glad the bed has been a hit!

Posted 3 months ago

“Hunted high and low for a dog mattress that would fit the covers my dogs love. Found this lovely quality super soft mattress which fits perfectly and dogs are constantly on it.”

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Posted 3 months ago

Thank you, Dee!

Posted 3 months ago

“My two Whippets absolutely adore their snuggle beds. If they are not eating or playing they are tucked into their beds. If you have a Whippet, IG, or any other breed that likes to sleep under the covers, these beds are perfect. They're also gorgeous, plush and incredibly well made.”

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Posted 4 months ago

Hi Colin, And thank you so much for your lovely, five star review. Happy Snuggling to your doglets xx Bests, Jenny

Posted 3 months ago

“Charley Chau make very good quality products. Our dog has had their first bed and blanket for nearly 10 years and they still look and feel lovely.”

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Posted 4 months ago

Hi Darya, Thank you for the lovely photo and your review. And Happy Snuggling xx Bests, Jenny

Posted 3 months ago

Charley Chau is rated 4.9 based on 1,659 reviews