Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Charley Chau Reviews

4.9 Rating 1,564 Reviews

98 %

of reviewers recommend Charley Chau

Company Reviews

Product Reviews

4.9

Based on 1,564 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About Charley Chau:

Charley Chau makes beautiful bedding for dogs that look gorgeous in your home. An award-winning small British business, we focus on designing luxury dog beds and blankets that are cosy, stylish and practical, and made to perform over time. Comfort for our canine customers is paramount, as is styling for our human customers, and we design to a mantra of ‘machine washable everything’. We set out to make the most beautiful dog beds in the UK and we’re proud to say that we now have customers in over sixty countries around the world.

Visit Website

Phone:

0161 848 8702

Email:

marketing@charleychau.com

Location:

Unit F, The Courts, Kestrel Road`, Trafford Park
Manchester
M17 1SF

Write Your review

Tell us how Charley Chau made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Charley Chau 5 star review on 4th April 2024

Charley Chau 5 star review on 27th February 2024

Charley Chau 5 star review on 27th February 2024

Charley Chau 5 star review on 27th February 2024

Charley Chau 5 star review on 25th February 2024

Charley Chau 5 star review on 9th February 2024

Charley Chau 5 star review on 22nd January 2024

418

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I resisted buying one of these because of the price tag and I thought my friends were being Bouji when they got theirs. Then I looked after their dog for a week and they brought the bed. I have three whippets and a Jack Shih and long story short is that there is always one of the dogs in the bed at all times other than meal times and sometimes there’s ever two in there. I would definitely recommend this bed and if you are ummimg and aaaring about it just bite the bullet and do it. We don’t have as much scuffling around on the sofa for space anymore. Win win”

Charley Chau 5 star review on 18th September 2023

Posted 7 months ago

HI Rebecca, Thank you so much for taking the time to leave your lovely review. We really appreciate it. And it's always great to see our canine customers enjoying their Charley Chau's. Thank you for the fab photo xx Bests, Jenny

Posted 6 months ago

“Alfie loves it”

Charley Chau 5 star review on 18th September 2023

Posted 7 months ago

Hi Jonathan, I'm so glad the Snuggle Bed has been a hit with Alfie. Happy Snuggling xx And thank you so much for the lovely photo! Bests, Jenny

Posted 6 months ago

“Fabulous company with great staff and fab products”

Charley Chau 5 star review on 17th September 2023

Charley Chau 5 star review on 17th September 2023

Charley Chau 5 star review on 17th September 2023

Charley Chau 5 star review on 17th September 2023

Charley Chau 5 star review on 17th September 2023

Posted 7 months ago

Hi Karen, Thank you for your lovely review and the gorgeous photos of your doglets xx Bests, Jenny

Posted 6 months ago

“Although I had to return the dog bed I had ordered, (only because it was too small for my dog) I found this company to be very diligent in re-imbursing my payment in full. The item in question was good quality...Charley Chau Snuggle bed. Would not hesitate to buy from them again if the necessity arises.”

Posted 7 months ago

Hi Peter, Thank you so much for your review and I am sorry again the Snuggle Bed was too small for you. Best wishes, Chloe

Posted 7 months ago

“Only place to buy good quality dog beds, and such a pleasure to meet you all at Burghley again”

Posted 7 months ago

Hi Andrea, Thank you for leaving a review and popping by to see us on our stand! Its always great to meet our customers :) Best wishes, Chloe

Posted 7 months ago

“Dog bed is fantastic! CC agreed to replace the colour of the cushion at no additional cost and the cushion arrived by Parcel Post within a few days.”

Posted 7 months ago

Hi Michael, Thank you for taking the time to leave a review. We're pleased you are happy with the new Snuggle Bed! Best wishes, Chloe

Posted 7 months ago

“Beautiful faux blanket for my dog. She loves it! I wish I had one”

Posted 7 months ago

Hi Victoria, Thank you for leaving a review. I'm glad your dog loves her new Faux Fur, I hope she shares with you! Best wishes, Chloe

Posted 7 months ago

“Excellent service and communication. The original order wasn't in stock and we were offered an alternative. We only had to wait a little while to receive the bed we wanted.”

Posted 7 months ago

Thank you for your review Gillian. Its great to hear you were happy with the service provided. Best wishes, Chloe

Posted 7 months ago

“Great company with fantastic products and customer service. It’s a premium product/price, but you get what you pay for!”

Posted 7 months ago

“We've been buying Charley Chau cave beds for a long time now. Our two chunky whippets, Archie and Bertie, love them. They even get inside their cave beds when it is 40 degrees! 🥵”

Posted 7 months ago

Hi Hilary, Thank you for taking the time to leave a review and for your continued custom. That video of Bertie and Archie really is the best! Best wishes, Chloe

Posted 7 months ago

“Beautiful luxurious mattress, unfortunately too large & thick for my pooch. I had problems with Parcelforce returning the item, thankfully Chloe at Charley Chau was amazing. Parcel finally delivered & refund processed. Highly recommend”

Posted 7 months ago

Thank you so much for leaving such a lovely review, it really does mean the world. Best wishes, Chloe

Posted 7 months ago

“Super quality bed and the doggo likes it! The side bolsters are softer than I'd imagined though based on online photos (where they look firmer) and squash down with use...so not the aesthetic I wanted.”

Posted 8 months ago

“the best service and top quality in their products!! the dogs love the snuggle beds!!”

Posted 8 months ago

Hi Alexander, Thank you so much for your review. Were so pleased you were happy with the service provided and its great to hear the Snuggle Beds have been a hit! Best wishes, Chloe

Posted 7 months ago

“Lovely products my dogs love the faux fur blankets”

Posted 8 months ago

Hi Patricia, Its great to hear how much your dogs love the Faux Fur! Thank you for the review. Best wishes, Chloe

Posted 7 months ago

“My dog Alfie loves his new bolster bed. The mattress is perfect for him - he can relax without feeling the floor underneath. He loves the feather bolsters and often sleeps with his head on them - a pillow. Highly recommend - the best bed we have had.”

Posted 8 months ago

Hi Sharon, Thank you for leaving the review. Were happy to hear how much Alfie is enjoying his new Bliss Bolster. Happy snuggling! Chloe

Posted 7 months ago

“Responsive, great service. The blankets I ordered look and feel amazing, and more importantly, my dog loves them 🤭”

Posted 8 months ago

Hi Tarek, Its so great to hear your dog loves their new blanket! Best wishes, Chloe

Posted 7 months ago

“Nice product though not right for our dog, who scratched the surface of the snuggle bed. Efficient but rather corporate customer service. Thank you.”

Posted 8 months ago

“We've bought two blankets from Charley Chau now for our two dogs. The double fleece is so thick and cosy and great for the back of the car, they both lie straight down for a nap. The faux fur blanket feels so luxurious and both of them love it. The service from Charley Chau has been fantastic and they are really quick to respond and sort any issues straight away. Will definitely purchase again!”

Charley Chau 5 star review on 10th August 2023

Posted 8 months ago

Hi Corrie, Thank you so much for the lovely review and photo. It great to see the Faux Fur being enjoyed. Best wishes, Chloe

Posted 7 months ago

“Jenny was incredibly helpful giving advice when I was trying to find a cover suitable for a short haired dog that sheds hair a lot. I am extremely happy with the velour cover that I ended up buying, it's perfect...soft, seems like it will be hard wearing, but also easy to keep hair free and clean. Great service thank you.”

Posted 8 months ago

Hi Katie, Thank you for taking the time to leave a review. Its great to hear how happy you are with the service provided and cover brought :) Best wishes, Chloe

Posted 8 months ago

“replacement mattress for snuggle bed excellent good quality fast delivery bed as good as new now”

Posted 9 months ago

Hi Tracy, Thank you for leaving a review. Glad to hear the Snuggle Bed is as good as new with the new Mattress! Best wishes, Chloe

Posted 9 months ago

«
1
2
...
4
5
6
7
8
»

Charley Chau is rated 4.9 based on 1,564 reviews