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Charley Chau Reviews

4.9 Rating 1,566 Reviews
98 %
of reviewers recommend Charley Chau
Company Reviews Product Reviews
1,046
 Metrics Info
4.9
Based on 1,566 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Returns & Refunds
Returns Process
Easy
Read Charley Chau Reviews

About Charley Chau:

Charley Chau makes beautiful bedding for dogs that look gorgeous in your home. An award-winning small British business, we focus on designing luxury dog beds and blankets that are cosy, stylish and practical, and made to perform over time. Comfort for our canine customers is paramount, as is styling for our human customers, and we design to a mantra of ‘machine washable everything’. We set out to make the most beautiful dog beds in the UK and we’re proud to say that we now have customers in over sixty countries around the world.

Visit Website

Phone:

0161 848 8702

Email:

marketing@charleychau.com

Location:

Unit F, The Courts, Kestrel Road`, Trafford Park
Manchester
M17 1SF

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Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Melanie B
Verified Buyer
“This is for nelson`s day bed (the sofa) and he absolutely adores it hard pressed to see its a seconds quality item - absolute bargain. Snuggle beds (2) now relegated to night time sleeps. It's a pleasure doing business with your company and seeing your posts on facebook cheers up my day.”
Helpful Report
Posted 1 year ago
Thanks so much for the review and continued custom Melanie. What a lucky pup Nelson is! I'm glad the Faux-Fur has been a hit =D And thank you, we do see some great photos of dogs enjoying their Charley Chau's! Best wishes, Chloe
Posted 1 year ago
Kate L
Verified Buyer
“High quality, lovely made bed . My Jack Russell loves it !”
Helpful Report
Posted 1 year ago
Hi Kate, Thank for for leaving a review. It really is great to hear your Jack Russell loves the Snuggle Bed! Best wishes, Chloe
Posted 1 year ago
Bronek S
Verified Buyer
“Charlie Chau beds are absolutely amazing. The customer service is also fantastic. My dog adores her bed.”
Charley Chau 5 star review on 13th March 2023
Helpful Report
Posted 1 year ago
Hi Bronek, Thank you for leaving a review and sharing such an adorable photo! I'm glad to see the Snuggle Bed has been a hit! Best wishes, Chloe
Posted 1 year ago
Moira C
Verified Buyer
“Have shopped with Charley Chau for years-their products are exquisite and the customer service is second to none. Would always highly recommend. ❤️”
Helpful Report
Posted 1 year ago
Thank you so much for your continued custom and support Moira, it really is appreciated. Smooches to Lyra and Lexie! Best wishes, Chloe
Posted 1 year ago
L B
Verified Buyer
“I cannot recommend Charley Chau as a company highly enough! Whenever I meet you at shows you’re friendly, helpful and polite. Most importantly you adore dogs. And you understand the sighthound breeds and needs. The products are fabulous and well thought out and ordering and delivery is fast and efficient.”
Charley Chau 5 star review on 9th March 2023
Helpful Report
Posted 1 year ago
Thank you so much for such kind words and a lovely review. It's wonderful to see your dog enjoying their Snuggle Bed here. Best wishes, Chloe
Posted 1 year ago
Julie D
Verified Buyer
“Wonderful service , couldn’t be more helpful. Superb quality ,my dogs don’t want to sleep on the sofa anymore !!! The throws are heavenly, highly recommend Charley Chau dog beds , excellent customer service”
Helpful Report
Posted 1 year ago
Hi Julie, Thank you for such a lovely review and I'm glad to hear your dogs love their Charley Chau! Best wishes, Chloe
Posted 1 year ago
Anonymous
Verified Buyer
“these collars are wonderful to the touch and beautiful on the girls! thank you”
Helpful Report
Posted 1 year ago
Thanks so much for the review, I'm pleased you are happy with the girls collars. Best wishes, Chloe
Posted 1 year ago
Penelope M
Verified Buyer
“The dogs absolutely love their new Bliss Bolster bed, I have put their fur blanket (also from CC) inside it too, so it's very luxurious!”
Charley Chau 5 star review on 2nd March 2023
Helpful Report
Posted 1 year ago
Awww! Thank you so much for your lovely words Penel! I hope your gang are well x x x Christine
Posted 1 year ago
E S
Verified Buyer
“Yet another fabulous purchase from Charley Chau. Our furry friends are so delighted with such a quality product which washes so well and lasts and lasts.”
Charley Chau 5 star review on 27th February 2023 Charley Chau 5 star review on 27th February 2023
Helpful Report
Posted 1 year ago
Such beautiful dogs you have! I'm glad they are delighted with their new Faux-Furs. Happy Snuggling =D Best wishes, Chloe
Posted 1 year ago
Anonymous
Verified Buyer
“Absolutely the best bed for our little angel dachshund. He loves to ‘Snuggle’ up and snooze. Thank you Charley Chau”
Helpful Report
Posted 1 year ago
So great to hear your Dachshund his happy with the Snuggle Bed! Best wishes, Chloe
Posted 1 year ago
Elizabeth A
Verified Buyer
“I absolutely love Charley Chau products. The day bed is a great addition to my dog’s sleeping/relaxation requirements - he knows what he likes!! The quality compared to other brands is exceptional. Would highly recommend this company.”
Charley Chau 5 star review on 21st February 2023
Helpful Report
Posted 1 year ago
Hi Elizabeth, Thank you for yours and Baileys continued support. I'm pleased he's happy with his new Day Bed. Best wishes, Chloe
Posted 1 year ago
Alan C
Verified Buyer
“Dear Charley Chau, Many thanks for your ordering flexibility, it was great service. Sparky our 12 year old whippet loved the biscuits and his new bed! Best wishes Alan”
Charley Chau 5 star review on 20th February 2023 Charley Chau 5 star review on 20th February 2023
Helpful Report
Posted 1 year ago
Hi Alan, It's great to see Sparky loving his new Snuggle Bed and scrumptious biscuits! Thank you for sharing the photos and leaving a review. Best wishes, Chloe
Posted 1 year ago
Alex J
Verified Buyer
“Absolutely beautiful bed - such high quality. The customer service was brilliant too - they didn’t have the colour I ordered in stock, so quickly changed this to a different colour for me and sent it out the same day! Worth every penny - will definitely be placing another order in the future. Highly recommend.”
Helpful Report
Posted 1 year ago
Hi Alex, Thank you for taking the time to leave a review. I'm happy to hear you were pleased with the service. Best wishes, Chloe
Posted 1 year ago
David M
Verified Buyer
“I am a returning customer, wonderful company to deal with. Charley Chau kept me up to date with delivery, cannot recommend them highly enough.”
Helpful Report
Posted 1 year ago
Hi David, Thank you for your continued custom and kind words, it really is appreciated. Best wishes, Chloe
Posted 1 year ago
Kathy P
Verified Buyer
“Very efficient service”
Helpful Report
Posted 1 year ago
Glad you were happy with the service Kathy :) Best wishes, Chloe
Posted 1 year ago
Susan C
Verified Buyer
“Lovely collars. Good quality and nice colours”
Helpful Report
Posted 1 year ago
Thanks so much for the review Susan, glad you were happy with the collars :) Best wishes, Chloe
Posted 1 year ago
Ann P
Verified Buyer
“Great company, all you could need for a happy dog.”
Charley Chau 5 star review on 10th February 2023
Helpful Report
Posted 1 year ago
Hi Ann, Thank you for the review and photo. I'm pleased your both happy :) Best wishes, Chloe
Posted 1 year ago
Linda S
Verified Buyer
“Another beautiful bed from CC. Fabulous quality, colour, comfort and washable when many lose their shape. Personal and amazing customer service. All beds bought for pugs and border collie for around our home.”
Helpful Report
Posted 1 year ago
Hi Linda, Thank you for your continued custom and lovely review. Smooches to the gang! Best wishes, Chloe
Posted 1 year ago
Anonymous
Verified Buyer
“The Charley Chau snuggle beds are beautiful. They look and feel gorgeous and are of the highest quality. Our very lucky little dachshund has 4 of the velour ones, all in different dazzling colours. It is a joy to see her little nose peeping out as she is enveloped by such luxury. Sumptuous stylish snuggly splendiferousness all rolled into one beautiful bed.”
Helpful Report
Posted 1 year ago
Oh wow what a luckily pup and such a lovely review, thank you! It does make me smile when you see a little nose or paw poking out knowing how cosy they are inside. Best wishes, Chloe
Posted 1 year ago
Annick N
Verified Buyer
“very good assistance also through phone and mails in addition to the web site which is clear and efficient.”
Helpful Report
Posted 1 year ago
Hi Annick, Thank you for taking the time to review. I'm glad you were happy with the service received. Best wishes, Chloe
Posted 1 year ago
Charley Chau is rated 4.9 based on 1,566 reviews
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