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Charley Chau Reviews

4.9 Rating 1,564 Reviews

98 %

of reviewers recommend Charley Chau

Company Reviews

Product Reviews

4.9

Based on 1,564 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About Charley Chau:

Charley Chau makes beautiful bedding for dogs that look gorgeous in your home. An award-winning small British business, we focus on designing luxury dog beds and blankets that are cosy, stylish and practical, and made to perform over time. Comfort for our canine customers is paramount, as is styling for our human customers, and we design to a mantra of ‘machine washable everything’. We set out to make the most beautiful dog beds in the UK and we’re proud to say that we now have customers in over sixty countries around the world.

Visit Website

Phone:

0161 848 8702

Email:

marketing@charleychau.com

Location:

Unit F, The Courts, Kestrel Road`, Trafford Park
Manchester
M17 1SF

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Charley Chau 5 star review on 4th April 2024

Charley Chau 5 star review on 27th February 2024

Charley Chau 5 star review on 27th February 2024

Charley Chau 5 star review on 27th February 2024

Charley Chau 5 star review on 25th February 2024

Charley Chau 5 star review on 9th February 2024

Charley Chau 5 star review on 22nd January 2024

418

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We love this bed for our whippet Olive! We were sceptical at first as we didn't know if the cost was going to be "worth it" but it totally is! Since we got the bed, Olive has slept through the night and not woken up whimpering for cuddles or comfort, amazing what a good night's sleep does for everyone! :) Really beautifully made, beautifully soft and great quality fabric.”

Posted 1 year ago

Hi Natalie, I can't tell you how pleased this made me! So glad to hear both you and Olive are getting a great nights sleep. Thanks so much for taking the time out to review your bed. Kerry

Posted 1 year ago

“Let 4 pups love this bed , saving up for another as not cheap but are well made snd look very comfortable.”

Charley Chau 5 star review on 11th April 2022

Charley Chau 5 star review on 11th April 2022

Posted 2 years ago

Hi Denise, Thank you for the fab photo and lovely to see the Snuggle Bed being enjoyed by your doglets. Happy Snuggling! xx Bests, Jenny

Posted 2 years ago

“Excellent quality bedding - our miniature Dachshund's love the envelope design and the colour combinations work perfectly in our lounge.”

Charley Chau 5 star review on 21st March 2022

Charley Chau 5 star review on 21st March 2022

Posted 2 years ago

Hi Aaron, Thank you for leaving your review and for posting the gorgeous pic of your doglets. Happy Snuggling! Bests, Jenny

Posted 2 years ago

“I’ve bought quite a lot of things from Charlie Chau including rattan beds and mattresses and would highly recommend. I also get my dog collars and house collars. Everything is top quality and the service they give is excellent.”

Posted 2 years ago

Hi Amanda, Thank you so much for your kind words and continued support! Bests, Jenny

Posted 2 years ago

“I had been pondering purchasing a Charlie Chau for months but having a house full of failed what seemed at the time perfect dog beds Woody was only happy in our Kingsize bed causing much sleep deprivation for us. Not anymore he loves his new bed so easy to get in and out and fantastic quality arriving in just a few days. Finaly we are all sleeping peacefully Thankyou Charley Chau”

Charley Chau 5 star review on 15th March 2022

Posted 2 years ago

Hi CAroline, Aww, thank you so much for taking the time to leave your review. It's great that Woody is now sleeping all night in his Snuggle Bed and you have your bed to yourself again! Happy Snuggling Woody! xx Bests, Jenny

Posted 2 years ago

“Speedy delivery & quality product but not for my jackchi. Not enough gap between cushion base & cover for him to work out how to get in plus top of cushion quite high. Returning expensive but quick refund (excluding cost of returning)”

Posted 2 years ago

Hi Gillian, We're sorry the Snuggle Bed wasn't a hit with your dog. Some dogs need a little encouragement and training if they do not understand how a Snuggle Bed works whichh is why we recommend using a tasty treat to train them. Make sure your dog sees that you have a treat they really, really love and then place a small piece under the cover right at the front. Once the dog has retrieved the treat, place another one in a similar position. Repeat this a few times in a similar position and then start to move the treats further in. Dogs soon work out thay they can climb inside the Snuggle Bed. Although the cover looks snug on the mattress, the design of the Snuggle Bed means that the mattress flexes when a dog gets into the bed so that the height underneath increases making it very easy for a dog to get inside. Please don't hesitate to contact us if you have any questions in the future. Bests, Jenny

Posted 2 years ago

“My dog loves the bed. Great customer service.”

Posted 2 years ago

Thank you!

Posted 2 years ago

“Charley Chau has provided fabulous, great quality blankets for my Iggy Tilly to snuggle up with. Also, their Customer service is first class. They exchanged my order in no time at all so I was happy with my purchase.”

Posted 2 years ago

Hi Caroline, Thank you for leaving your review and I'm glad we were able to help. Smooches to Tilly xx Bests, Jenny

Posted 2 years ago

“Fabric in beautiful colours and with a subtle texture which is lovely. Brought in a large for our pointer. She loves it! I chose this bed because it has a washable cover and a waterproof one beneath, meaning the mattress stays clean and fresh. Our previous Charley Chau mattress lasted for 8 years, unlike a cheaper one I brought, which went lumpy and flat very quickly.”

Posted 2 years ago

Hi Sarah, Thank you so much for ordering with Charley Chau again and for leaving your review. We really appreciate it! Bests, Jenny

Posted 2 years ago

“Quality product, fast, well informed delivery. Recommended”

Posted 2 years ago

Thank you so much, Scott!

Posted 2 years ago

“Such gorgeous little whippet house collars that look so stylish and are beautifully made. Outstanding service one again from Charley Chau, thank you”

Posted 2 years ago

Hi Jane, Thank you so much for ordering with us again and for taking the time to leave your review. Bests, Jenny

Posted 2 years ago

“A beautiful house collar for my elderly whippet who suffers from arthritis in his neck.”

Posted 2 years ago

Thank you, Georgina!

Posted 2 years ago

“Whippet Joey is very happy with his new bed, though he still stands outside it occasionally waiting for me to lift the top cover for him to climb into it. The materials it is made of are good and hoover easily. From the housekeeping point of view, however, it is a struggle for me to turn the bed inside out every day to hoover it properly. I haven't yet had cause to wash the cover, so cannot comment on how well the cover washes. Also, the mattress does not retain its shape well and is already quite flattened in the centre despite the fact I shake it well most days. I mention these facts as I hope it will be useful for you to know this.”

Posted 2 years ago

Hi Janet, Thank you so much for ordering with us and for taking the time to leave your review. I'm glad the Snuggle Bed has been a hit with Joey! And thank you for your feedback about the mattress. Smooches to Joey xx Bests, Jenny

Posted 2 years ago

“Delighted with Charley Chau again. Ordered a replacment deep-filled mattress and it arrived so speedily. Fantastic quality as always. Bailey was so pleased with his super comfy new mattress. It's great that Charley Chau can supply replacement pieces for their gorgeous dog beds.”

Posted 2 years ago

Hi Jane, Thank you so much for ordering with us again and for taking the time to leave your review. Smooches to Bailey xx Bests, Jenny

Posted 2 years ago

“Best thing I ever bought for my dog. She spends most of the day tucked up and has stopped wanting to sleep on my bed. Great quality too - I have had my snuggle bed for 4 years and it is still almost like new.”

Charley Chau 5 star review on 27th January 2022

Posted 2 years ago

Hi Ingrid, Thank you for taking the time to leave us a review and it's great to see the Great Spot Snuggle Bed is still going strong after 4 years! Happy Snuggling xx Bests, Jenny

Posted 2 years ago

“Quality products, my dogs love the beds. We now have three beds, one in each home/cabin. Great personal service, fast delivery, will probably buy more, our dog loves his Charley Chau bed so much, prefers them over the other beds he has. Keep up the good work!”

Posted 2 years ago

Hi Martine, Thank you so much for ordering with us again and for taking the time to leave us a review. And I'm glad the beds are a success! Bests, Jenny

Posted 2 years ago

“The bed is 5 or 6 years old and we just replaced the mattress. The Jack Russell really burrows in, it keeps her off the floor and she really loves it.”

Posted 2 years ago

Hi Benjamin, Thank you so much for your review and the video. So very cute! It's great to know the Snuggle Bed is still going after so many years. Happy Snuggling! xx Bests, Jenny

Posted 2 years ago

“Excellent quality as usual. Looks lovely on my son's doggy.”

Posted 3 years ago

“Charley Chau give a quick, personal service. It is much appreciated”

Posted 4 years ago

Thank you so much for your review. It's great to hear that you are happy with the quality and speed of our service. Best wishes, Alyson

Posted 4 years ago

“We stumbled across Charleychau by accident when looking for a tunnel bed but now we wouldn’t dream of shopping anywhere else. Fabulous quality beds and covers and great customer service.”

Posted 5 years ago

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Charley Chau is rated 4.9 based on 1,564 reviews