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Charley Chau Reviews

4.9 Rating 1,564 Reviews

98 %

of reviewers recommend Charley Chau

Company Reviews

Product Reviews

4.9

Based on 1,564 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About Charley Chau:

Charley Chau makes beautiful bedding for dogs that look gorgeous in your home. An award-winning small British business, we focus on designing luxury dog beds and blankets that are cosy, stylish and practical, and made to perform over time. Comfort for our canine customers is paramount, as is styling for our human customers, and we design to a mantra of ‘machine washable everything’. We set out to make the most beautiful dog beds in the UK and we’re proud to say that we now have customers in over sixty countries around the world.

Visit Website

Phone:

0161 848 8702

Email:

marketing@charleychau.com

Location:

Unit F, The Courts, Kestrel Road`, Trafford Park
Manchester
M17 1SF

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Charley Chau 5 star review on 4th April 2024

Charley Chau 5 star review on 27th February 2024

Charley Chau 5 star review on 27th February 2024

Charley Chau 5 star review on 27th February 2024

Charley Chau 5 star review on 25th February 2024

Charley Chau 5 star review on 9th February 2024

Charley Chau 5 star review on 22nd January 2024

418

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our Anjara has been a fan of the Charley Chau beds for the last ten years! ( she is in the possession of three...) we were looking for a snuggle bed since she crawled under her previous beddings. I was thrilled to discover that indeed someone was thinking of designing just the right bed for dogs who love hiding and being covered while resting. As the first bed arrived she immediately knew how to handle it! It was like she was waiting for this bed her whole life! Now she will turn 15 and we had to replace her first bed. The old one lasted for many years. Thank you Charley Chau!”

Charley Chau 5 star review on 21st April 2022

Helpful Report

Posted 1 year ago

Hi Iwona, Thank you so much for your lovely review and the photo of beautiful Anjara. I can't believe she's fifteen! And thank you for your continued support for Charley Chau. Bests, Jenny

Posted 1 year ago

“We absolutely love the snuggle beds & so do our dachshund's. With the extra winter warm layer in an old cottage in winter everyone is happy. They are beautifully made, customer service & communication is excellent.”

Posted 1 day ago

Thank you so much, Lorraine!

Posted 1 day ago

“My latest order from this great company. I decided on a lightweight mattress to go inside a snuggle cover - great for short stays away or to take to boarding kennel. Delighted as always with both the excellent quality of the goods and the wonderful personal service.”

Posted 2 days ago

Thank you, Sonia for your review and continued support for Charley Chau!

Posted 1 day ago

“Fantastic products and excellent customer service.”

Posted 3 days ago

Thank you so much!

Posted 1 day ago

“I ordered a new cushion and it arrived promptly. Even came with a little personal note. It has the personal touch. 😁”

Posted 5 days ago

“This is the second bed I have bought from Charley Chau. It looks beautiful, washes well and is much appreciated by Myrtle, my Cockpoo. It was delivered promptly.”

Posted 6 days ago

Hi Kate, Thank you so much for your five star review! Smooches to Myrtle xx Bests, Jenny

Posted 1 day ago

“Our greyhounds love these beds (we bought the largest size). Do pay attention to the instructions, there _is_ a right-side up.”

Posted 1 week ago

Thank you Robert! Yes, there is right side up for the memory foam beds, just remember yellow side up 😊

Posted 1 day ago

“Always great service and great communication”

Posted 1 week ago

Thank you, Sharon!

Posted 1 day ago

“I bought the wrong size of a spare snuggle bed and Jenny was incredibly kind to make the exchange. Izy loved his new bed 💙 Thank you very much for your prompt service!”

Charley Chau 5 star review on 4th April 2024

Posted 2 weeks ago

Hi Raquel, Thank you so much for your lovely review and it's always a pleasure if we're able to help! And thank you for the photo of Izy, who is beautiful ❤️ Happy Snuggling! Bests, Jenny

Posted 1 day ago

“I how have a standard poodle Bertie and he is the smartest dog in Perth WA with his pink collar!! Thank you will pop you a photo!”

Posted 2 weeks ago

Thank you, Caroline and smooches to Bertie xx

Posted 2 weeks ago

“Excellent efficient service! Wonderful quality products! Love these beds and covers for my gorgeous dog! Only the very best will do!!!”

Posted 4 weeks ago

Thank you Mary!

Posted 4 weeks ago

“Perfection! Thank you CHARLEY CHAU.”

Posted 1 month ago

Right back at you ANONYMOUS! Thank you!!!

Posted 1 month ago

“Really lovely snuggle bed. I now just need to convince my mini dachshund to use it.”

Posted 1 month ago

Hi Fiona, Thank you so much for the five star review! Most dogs instinctively understand how to use a Snuggle Bed but some may need a little extra help. To encourage a dog to use a Snuggle Bed, we always advise using treats to entice them in. Using a high value treat you dog really, really loves, take a small piece and place it just under the cover right at the front of the bed. once your dog retrieves the treat, take another piece and place it in a similar position. Repeat this a few times and then start to move the treat further into the bed. Repeating the same process. Most dogs will understand they can climb into the bed quite quickly. Good luck! Bests, Jenny

Posted 4 weeks ago

“This is a beautiful blanket. Just the right weight - stays put. We have four now and maybe will be tempted to a fifth ! No negatives here my rescue setters just love them. Thank you Charley Chau”

Posted 1 month ago

Aww, thank you! So glad that you're happy with the blanket!

Posted 1 month ago

“Fantastic company that I cannot recommend enough! The quality of their dog beds are like no other; look good, quality craftsmanship, quality materials, doesn't flatten, and isn’t lumpy. If you want to improve your dog’s quality of life then buy from Charley Chau :)”

Charley Chau 5 star review on 27th February 2024

Charley Chau 5 star review on 27th February 2024

Charley Chau 5 star review on 27th February 2024

Posted 1 month ago

Wowsers! Thank you so much for the awesome review and the lovely photo of your Whippet xx

Posted 1 month ago

“Our whippets loves it, as soon as they want a sleep they dives right in. So we’ll made, we now only buy Charlie Chau beds.”

Charley Chau 5 star review on 25th February 2024

Posted 1 month ago

Hi Anne, Thank you for the lovely review and the fab photo! Bests, Jenny

Posted 1 month ago

“Lovely bed but a bit tight for my dachshund which is a miniature ( medium size bed) . Should have got large .”

Posted 1 month ago

We recommend the medium Snuggle Bed for Miniature Dachshunds so I am sorry to read it's a snug fit for your dog.

Posted 1 month ago

“Gorgeous snuggle bed for our Jack Russell, who hates being cold and LOVES her new bed. Excellent customer service when I changed my mind about the cover colour - easy swap. Five stars.”

Posted 2 months ago

Thank you so much and I'm glad we were able to help!

Posted 1 month ago

“Just simply beautiful , stylish , comfortable dog beds”

Posted 2 months ago

Hi Pollyanna, Thank you so much for your review and your continued support! Bests, Jenny

Posted 2 months ago

“We have many snuggle beds which are great. The new snuggle bag looks like it’s going to be a hit too! All items are fantastic quality and wash perfectly.”

Posted 2 months ago

Hi Jane, Thank you so much for the five star review and your continued support! Bests, Jenny

Posted 2 months ago

“Great customer service, good quality items, fast and efficient delivery. Very happy again with the Charlie Chau experience.”

Posted 2 months ago

Than you so much, Terry!

Posted 2 months ago

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Charley Chau is rated 4.9 based on 1,564 reviews