Charley Chau Reviews

Name: Charley Chau
Address: Unit F, The Courts, Kestrel Road`, Trafford Park, Manchester
Rating: 4.91

4.9 Rating 1,659 Reviews

98 %

of reviewers recommend Charley Chau

4.9

Based on 1,659 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About Charley Chau:

Charley Chau makes beautiful bedding for dogs that look gorgeous in your home. An award-winning small British business, we focus on designing luxury dog beds and blankets that are cosy, stylish and practical, and made to perform over time. Comfort for our canine customers is paramount, as is styling for our human customers, and we design to a mantra of ‘machine washable everything’. We set out to make the most beautiful dog beds in the UK and we’re proud to say that we now have customers in over sixty countries around the world.

Visit Website

Phone:

0161 848 8702

Email:

marketing@charleychau.com

Location:

Unit F, The Courts, Kestrel Road`, Trafford Park
Manchester
M17 1SF

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Charley Chau 5 star review on 15th March 2025

449

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our Anjara has been a fan of the Charley Chau beds for the last ten years! ( she is in the possession of three...) we were looking for a snuggle bed since she crawled under her previous beddings. I was thrilled to discover that indeed someone was thinking of designing just the right bed for dogs who love hiding and being covered while resting. As the first bed arrived she immediately knew how to handle it! It was like she was waiting for this bed her whole life! Now she will turn 15 and we had to replace her first bed. The old one lasted for many years. Thank you Charley Chau!”

Charley Chau 5 star review on 21st April 2022

Helpful Report

Posted 3 years ago

Hi Iwona, Thank you so much for your lovely review and the photo of beautiful Anjara. I can't believe she's fifteen! And thank you for your continued support for Charley Chau. Bests, Jenny

Posted 3 years ago

“For our Floyds 8th birthday we treated him to the most amazing dual coloured velour day bed and it’s gone down a treat. Floyd loves his new bed and I’m not surprised it’s well made and great quality. So glad he now has a more grown up bed to lie on. The bed with its orange and red tones is also a great accessory in our bedroom !”

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Posted 1 week ago

“Great service and quality product.”

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Posted 1 week ago

“The snuggle bed was fabulous but unfortunatley I got the size wrong and ha to return - Charley Chau could not have been more helpful. Will definately order again.”

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Posted 2 weeks ago

“Excellent product and communication. Will definitely use again”

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Posted 2 weeks ago

“Fantastic donut bed (my sighthound loves it). Swift delivery and excellent customer service. The address I supplied was incomplete but someone called to clarify and I received the bed the next day.”

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Posted 3 weeks ago

“The bed is beautiful well made looks nice and cosy however my Enzo won’t go in the ruddy thing I’m not sure to why I’m not sure if the cover bit is to small where his old bed the cover comes right to the end of the bed or if cos the padding is new and thick and it moves when he trys to get in it scares him. Or he is just bloody autistic and and don’t like change lol ( I have two autistic kids so know the traits lol). Only given four starts as the little idiot won’t go in it 🤦🏻‍♀️🤷‍♀️”

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Posted 1 month ago

“Blue is very happy with the strong and lovely colour bed”

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Posted 1 month ago

“The best service as always”

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Posted 1 month ago

“Fabulous quality, gorgeous product, amazing customer service! Can't rate this company highly enough!”

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Posted 1 month ago

“Great product, excellent service.”

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Posted 1 month ago

“Alll I can say is I would never buy from anyone else !”

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Posted 1 month ago

“Excellent service and great products.”

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Posted 1 month ago

“We are regular clients of Charley Chau, having purchased multiple Snuggle Beds for our two IG's. We replace the covers when needed; the interior pad we replace every 3-4 years. All pieces wash easily and refresh the interior of the cover. The durability and look of the weave cover is my preference. I've looked at other dog beds but no others compare for the quality and style of the Charley Chau. The price is a bit more since we have to ship to the U.S., but it is worth it.”

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Posted 1 month ago

“Love this bed for my dog, can't beleive I didn't order sooner. The quality is 10/10”

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Posted 1 month ago

Thank you so much, Lizzie!

Posted 1 month ago

“Couldn’t fault the lovely Jenny at Charley Chau.. I needed to exchange my order and she was very prompt replying to my email and the exchange came very quickly. Would certainly buy from again”

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Posted 1 month ago

Thank you, Elizah and glad we were able to help!

Posted 1 month ago

“The bed is beautifully made and Steve fully approves! I bought the fleece blanket as well and he has continued to cozy up in thebed from the day it arrived. It is his "go to" comfotable cosy place.”

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Posted 1 month ago

Thank you, Alyssa and so glad your doglet loves the bed and blanket, Happy Snuggling!

Posted 1 month ago

“Joey is delighted with his new mattress. We are all sleeping more soundly and not being disturbed during the night. Thank you for sending the mattress so promptly after I had ordered it. This was a great help and much appreciated. Also there is a more pleasant smell around Joey’s bed - the old mattress had become quite stinky! A big “Thank you”!!”

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Posted 2 months ago

Thank you! And Happy Snuggling to Joey! xx

Posted 1 month ago

“Excellent service and product. Have made several purchases from this company and can highly recommend them”

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Posted 2 months ago

Thank you so much!

Posted 1 month ago

“I ordered a fleece blanket for my mini Border Collie rescue and he loves it! So do I🤗 I will have to buy another one🤣It really is very good quality and I high ly recommend it. Quick International delivery and excellent service!”

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Posted 2 months ago

Than you, Heather! And so pleased that the your [pup loves the blanket, Happy Snuggling! xx

Posted 1 month ago

“Beautifully made collar. Excellent quality and finish. Very happy. Arrived faster than expected too”

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Posted 2 months ago

Thank you, Nora! And the collar looks fabulous on your doglet!

Posted 1 month ago

Charley Chau is rated 4.9 based on 1,659 reviews