Charley Chau Reviews

Name: Charley Chau
Address: Unit F, The Courts, Kestrel Road`, Trafford Park, Manchester
Rating: 4.91

4.9 Rating 1,614 Reviews

98 %

of reviewers recommend Charley Chau

4.9

Based on 1,614 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About Charley Chau:

Charley Chau makes beautiful bedding for dogs that look gorgeous in your home. An award-winning small British business, we focus on designing luxury dog beds and blankets that are cosy, stylish and practical, and made to perform over time. Comfort for our canine customers is paramount, as is styling for our human customers, and we design to a mantra of ‘machine washable everything’. We set out to make the most beautiful dog beds in the UK and we’re proud to say that we now have customers in over sixty countries around the world.

Visit Website

Phone:

0161 848 8702

Email:

marketing@charleychau.com

Location:

Unit F, The Courts, Kestrel Road`, Trafford Park
Manchester
M17 1SF

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Charley Chau 5 star review on 5th December 2024

442

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our Anjara has been a fan of the Charley Chau beds for the last ten years! ( she is in the possession of three...) we were looking for a snuggle bed since she crawled under her previous beddings. I was thrilled to discover that indeed someone was thinking of designing just the right bed for dogs who love hiding and being covered while resting. As the first bed arrived she immediately knew how to handle it! It was like she was waiting for this bed her whole life! Now she will turn 15 and we had to replace her first bed. The old one lasted for many years. Thank you Charley Chau!”

Charley Chau 5 star review on 21st April 2022

Helpful Report

Posted 2 years ago

Hi Iwona, Thank you so much for your lovely review and the photo of beautiful Anjara. I can't believe she's fifteen! And thank you for your continued support for Charley Chau. Bests, Jenny

Posted 2 years ago

“Fantastic service as always”

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Posted 23 hours ago

“Thank you for your help and delivering a spare set of the deeply dishy bed . This is a great product , well designed and of high quality . Always great service ! Thank you”

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Posted 3 days ago

“The quality of their goods is excellent. I was unsure what to order and the advice I was given was brilliant. The item arrived speedily.”

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Posted 5 days ago

“1st bed I had delivered with no issues, 2nd bed I picked up as I was in Manchester. It was lovely to meet the owners who are passionate about their products and so they should. Wonderful beds and people... 100% recommend the beds and my dog loves them.”

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Posted 1 week ago

“Excellent service and a great product. We ordered the wrong size initially but an exchange was soon organised. Nala is delighted with her new bed!”

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Posted 2 weeks ago

“good quality delivery took a long time”

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Posted 2 weeks ago

“Our first Charley Chau bed was an off the floor rectangular rattan bed with pad bought in 2014 and it's still looking and feeling as good as new, barring a couple of small chew areas when the dogs were pups. We have a faux fur fleece also and fully realise our dogs are thoroughly spoilt but the build quality of all the products we have bought is absolutely excellent and longstanding.”

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Posted 3 weeks ago

“Beautifully made, soft and luxurious this throw looks amazing and of course my Whippet loves it!”

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Posted 4 weeks ago

“Swift processing of my order, very applealing products and design.”

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Posted 1 month ago

“Wonderful quality dog bedding - our sausages love the snuggle cushion and the deeply dishy velvet finish matches our decor perfectly. This is our second order and we’ll most likely be ordering again.”

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Posted 1 month ago

“High quality company. Very efficient ordering and delivery service.”

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Posted 1 month ago

Thank you Kathy!

Posted 1 month ago

“We have tried a few dog beds over the years but feel that Charley Chau’s are always the best. They look great, the designs are well considered and they wash brilliantly. Options for liners and spare covers are also great.”

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Posted 1 month ago

Thank you so much!

Posted 1 month ago

“Really good quality. I now have two and they wash so well. The boys love them as super cosy.”

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Posted 1 month ago

Thank you Helen!

Posted 1 month ago

“Replacement mattress for a previous snuggle bed which had got a bit lumpy from being washed.”

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Posted 2 months ago

Thank you Sadie!

Posted 1 month ago

“My little wire haired dachshund Freddie absolutely adores his new Charley chau bed… he got the hang of it straight away I can’t get him up in the morning!! Recommend whole heartedly!”

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Posted 2 months ago

Hi Joanne, Thank you for your review and for the lovely photo of Freddie. Happy Snuggling! Bests, Jenny

Posted 1 month ago

“Love love love the snuggle beds! We have 2 upstairs and have just bought the burrow bag for downstairs. My whippets love both beds types, such lovely quality.”

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Posted 2 months ago

Thank you Rachel and I'm so glad the Snuggle Beds & Burrow Bag have been a hit!

Posted 1 month ago

“This is our second Charley Chau Snuggle Bed, and we decided to upgrade to the Winter version this time. Our whippet, Bessie, absolutely loves to burrow and cozy up in it. The quality is top-notch, with durable materials and an incredibly soft lining that will keep her warm during colder months. Although it's on the expensive side, we feel it's one of the best investments we've made for Bessie's comfort. Highly recommend it to anyone with a dog that loves to snuggle!”

Helpful Report

Posted 2 months ago

Thank you! And happy snuggling to Bessie xx

Posted 1 month ago

“This is a very belated review, but better late than never... thank you for your personalized customer service, ensuring we received the product at our hotel while we were in the US (from Canada). Our chihuahua loves his new bed, which sits under my desk when working from home. As a bonus, it also keeps my feet warm (Montreal condos can get very cold, regardless of season). 😆 The colour is gorgeous too!”

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Posted 2 months ago

Thank you for the lovely photos and your review! And glad we were able to send the Snuggle Bed to your hotel. Happy Snuggling xx

Posted 2 months ago

“My puppy love his bed!”

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Posted 2 months ago

Yay! Thank you for the lovely photo and for taking the time to leave your review.

Posted 2 months ago

“Excellent lovely product that fits a crate perfectly and is just the best product. Most importantly, the 2 sisters that own it were so lovely , helpful and really knew the product. I would totally recommend Charley Chau to anyone, you won't regret it.”

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Posted 2 months ago

Thank you so much! We're so glad we were able to help. Bests, Jenny & Christine xx

Posted 2 months ago

Charley Chau is rated 4.9 based on 1,614 reviews