Charley Chau Reviews

Name: Charley Chau
Address: Unit F, The Courts, Kestrel Road`, Trafford Park, Manchester
Rating: 4.91

4.9 Rating 1,700 Reviews

98 %

of reviewers recommend Charley Chau

About Charley Chau:

Charley Chau makes beautiful bedding for dogs that look gorgeous in your home. An award-winning small British business, we focus on designing luxury dog beds and blankets that are cosy, stylish and practical, and made to perform over time. Comfort for our canine customers is paramount, as is styling for our human customers, and we design to a mantra of ‘machine washable everything’. We set out to make the most beautiful dog beds in the UK and we’re proud to say that we now have customers in over sixty countries around the world.

Visit Website

Phone:

0161 848 8702

Email:

marketing@charleychau.com

Location:

Unit F, The Courts, Kestrel Road`, Trafford Park
Manchester
M17 1SF

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Charley Chau 5 star review on 24th August 2025

454

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our Anjara has been a fan of the Charley Chau beds for the last ten years! ( she is in the possession of three...) we were looking for a snuggle bed since she crawled under her previous beddings. I was thrilled to discover that indeed someone was thinking of designing just the right bed for dogs who love hiding and being covered while resting. As the first bed arrived she immediately knew how to handle it! It was like she was waiting for this bed her whole life! Now she will turn 15 and we had to replace her first bed. The old one lasted for many years. Thank you Charley Chau!”

Charley Chau 5 star review on 21st April 2022

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Posted 3 years ago

Hi Iwona, Thank you so much for your lovely review and the photo of beautiful Anjara. I can't believe she's fifteen! And thank you for your continued support for Charley Chau. Bests, Jenny

Posted 3 years ago

“Absolutely love these blankets, so does my Frenchie! I've brought them in various sizes on more than one occasion. The customer service is great; they are always quick to reply to my questions and deliver items extremely quickly. Thank you.”

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Posted 1 week ago

“I ordered a bed online which looked very high quality — especially given the high price. I live in Dubai and even paid an additional £50 delivery charge, which I thought was worth it since the pictures and videos on their website made the product look beautiful. However, when I received the bed, I was very disappointed. The fur color was not cream white as advertised, but instead a strange yellow shade. I immediately contacted the company, but instead of offering a solution, they argued that the product was the same as the pictures, just taken under different lighting. Their “solution” was to let me return the bed at my own expense — with a quoted shipping cost of over £100, which makes no sense. They were more focused on defending themselves and talking about how they’ve been in business for 15 years rather than resolving the issue. This experience shows they do not know how to handle international customers properly. If you encounter a problem, their attitude is essentially “tough luck.” I do not recommend them — look for a better alternative.for some reason i can t upload the picture!”

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Posted 2 weeks ago

“Amazing fast delivery and the quality of the travel mat is great”

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Posted 2 weeks ago

“Best quality beds for sighthounds by a mile!”

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Posted 2 weeks ago

“A lovely looking and excellent quality leather collar. Great communication. A personal confirmation email from customer servises which emailed me to amend my order slightly (thickness of collar). Collar arrived sooner than their eta delivery date. Highly recommend the company and product.”

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Posted 2 weeks ago

“Beautifully made leather Italian Greyhound collars. The boys also got a really lovely treat box too 😊great customer service and quality products. Thank you 😊🐾”

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Posted 3 weeks ago

“We have had Charley Chau beds for all our dogs. Firstly and most importantly the dogs love them. The quality is amazing and they’re super stylish. Service is always excellent. Highly recommend.”

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Posted 3 weeks ago

“My 15-year-old whippet is in seventh heaven, on a soft but firm mattress that is kind to his joints and enveloped by a deep fleece, below and above, to keep him warm and cosy and protected from draughts. His owner is confident this is the ultimate comfort for any dog!”

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Posted 4 weeks ago

“Love Charley Chau! I’ve been shopping with them for over 9 years and their products are always the best quality.”

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Posted 4 weeks ago

“Our Fox Terrier puppy Dolly instantly loved her new bed - its comfortable and cosy and here she gets some deep sleeps. When the bed was delivered, unlike so many dog beds, it had not been squashed or flat packed which meant the structure was correct to begin with. The cushion is deep and plush which provides Dolly which great comfort. If this wasn't enough, the bed arrived with a lovely thank you note for our purchase and a top tip for cleaning. Dolly loved the high quality treats which came with the bed - above and beyond what we expected. We would highly recommend the product and companie's service.”

Charley Chau 5 star review on 18th August 2025

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Posted 4 weeks ago

“Fantastic dog blanket, purchased so many of them for my 3 dogs, excellent quality and washes so well”

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Posted 1 month ago

“This polar fleece blanket is the second fur rug I’ve purchased, the first was many years ago in brown for my dear much missed old poodle. My youngster uses it daily but I thought she deserved a new one for herself. They wash like new even after years and years. Although it’s an outlay, worth every penny.”

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Posted 1 month ago

“It is always a pleasant experience to purchase from Charley Chau. The beds and covers are of a very high standard and are well received by all of our dogs, especially the terrier who flits between her snuggle bed and the spaniel's ducky donut bed.”

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Posted 1 month ago

“I’ve just bought my second Deeply Dishy Bed from Charley Chau. I bought my first 5 years ago and love it so much I wanted another one!!! Jenny was so helpful and patient even when I messed up my sizes. A great combo of beautiful design and quality and brilliant customer service.”

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Posted 1 month ago

“Excellent beds, unfortunately I didn’t know that I had to spend a further €142.15 on import tax! I think if you are exporting to an EU country, the customer must be made aware of extra charges…”

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Posted 1 month ago

“Love the bed but not parcel force. I would defiantly pay for a next day as at least I’d know when to expect the delivery.”

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Posted 2 months ago

“We bought another Petiquet collar. The quality is still as good as ever. Beautiful leather.”

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Posted 2 months ago

“I was recommended this company by a friend. I had seen their own dog bed and I was amazed of the quality. I had to get one. So I did. I was not disappointed. The service of the delivery and order was great and I even had a hand written note to say thanks for the order which was a really nice touch. 5 star service and it’s a statement pieace for my home. My dog most importantly can’t get of it and loves it.”

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Posted 2 months ago

“Good quality and service, a great snuggle bed for Whippets !!!”

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Posted 2 months ago

“Wonderful customer support and beautiful quality bed!”

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Posted 2 months ago

Charley Chau is rated 4.9 based on 1,700 reviews