Charley Chau Reviews

Name: Charley Chau
Address: Unit F, The Courts, Kestrel Road, Manchester, Lancashire
Rating: 4.91

4.9 Rating 1,759 Reviews

97 %

of reviewers recommend Charley Chau

About Charley Chau:

Charley Chau are award-winning British designers, specialising in creating exceptional luxury dog beds and dog blankets that are designed for sublime comfort, beautiful interior styling and unbeatable performance over time.

Since 2010, our work has been informed by intelligent design to create the unique Charley Chau collection of dog beds and blankets, with happy customers in over 60 countries around the world.

We are so proud that Charley Chau is trusted by so many discerning dog lovers to keep their dogs in the comfort all dogs deserve.

Visit Website

Phone:

0161 848 8702

Email:

hello@charleychau.com

Location:

Unit F, The Courts,
Kestrel Road,
Manchester
Lancashire
M17 1SF

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Charley Chau 5 star review on 26th January 2026

Charley Chau 5 star review on 6th December 2025

Lynne L

463

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a bed online which looked very high quality — especially given the high price. I live in Dubai and even paid an additional £50 delivery charge, which I thought was worth it since the pictures and videos on their website made the product look beautiful. However, when I received the bed, I was very disappointed. The fur color was not cream white as advertised, but instead a strange yellow shade. I immediately contacted the company, but instead of offering a solution, they argued that the product was the same as the pictures, just taken under different lighting. Their “solution” was to let me return the bed at my own expense — with a quoted shipping cost of over £100, which makes no sense. They were more focused on defending themselves and talking about how they’ve been in business for 15 years rather than resolving the issue. This experience shows they do not know how to handle international customers properly. If you encounter a problem, their attitude is essentially “tough luck.” I do not recommend them — look for a better alternative.for some reason i can t upload the picture!”

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Posted 7 months ago

“Amazing fast delivery and the quality of the travel mat is great”

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Posted 7 months ago

“Best quality beds for sighthounds by a mile!”

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Posted 7 months ago

“A lovely looking and excellent quality leather collar. Great communication. A personal confirmation email from customer servises which emailed me to amend my order slightly (thickness of collar). Collar arrived sooner than their eta delivery date. Highly recommend the company and product.”

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Posted 7 months ago

“Beautifully made leather Italian Greyhound collars. The boys also got a really lovely treat box too 😊great customer service and quality products. Thank you 😊🐾”

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Posted 8 months ago

“We have had Charley Chau beds for all our dogs. Firstly and most importantly the dogs love them. The quality is amazing and they’re super stylish. Service is always excellent. Highly recommend.”

Charley Chau 5 star review on 24th August 2025

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Posted 8 months ago

“My 15-year-old whippet is in seventh heaven, on a soft but firm mattress that is kind to his joints and enveloped by a deep fleece, below and above, to keep him warm and cosy and protected from draughts. His owner is confident this is the ultimate comfort for any dog!”

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Posted 8 months ago

“Love Charley Chau! I’ve been shopping with them for over 9 years and their products are always the best quality.”

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Posted 8 months ago

“Our Fox Terrier puppy Dolly instantly loved her new bed - its comfortable and cosy and here she gets some deep sleeps. When the bed was delivered, unlike so many dog beds, it had not been squashed or flat packed which meant the structure was correct to begin with. The cushion is deep and plush which provides Dolly which great comfort. If this wasn't enough, the bed arrived with a lovely thank you note for our purchase and a top tip for cleaning. Dolly loved the high quality treats which came with the bed - above and beyond what we expected. We would highly recommend the product and companie's service.”

Charley Chau 5 star review on 18th August 2025

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Posted 8 months ago

“Fantastic dog blanket, purchased so many of them for my 3 dogs, excellent quality and washes so well”

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Posted 8 months ago

“This polar fleece blanket is the second fur rug I’ve purchased, the first was many years ago in brown for my dear much missed old poodle. My youngster uses it daily but I thought she deserved a new one for herself. They wash like new even after years and years. Although it’s an outlay, worth every penny.”

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Posted 8 months ago

“It is always a pleasant experience to purchase from Charley Chau. The beds and covers are of a very high standard and are well received by all of our dogs, especially the terrier who flits between her snuggle bed and the spaniel's ducky donut bed.”

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Posted 8 months ago

“I’ve just bought my second Deeply Dishy Bed from Charley Chau. I bought my first 5 years ago and love it so much I wanted another one!!! Jenny was so helpful and patient even when I messed up my sizes. A great combo of beautiful design and quality and brilliant customer service.”

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Posted 9 months ago

“Excellent beds, unfortunately I didn’t know that I had to spend a further €142.15 on import tax! I think if you are exporting to an EU country, the customer must be made aware of extra charges…”

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Posted 9 months ago

“Love the bed but not parcel force. I would defiantly pay for a next day as at least I’d know when to expect the delivery.”

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Posted 9 months ago

“We bought another Petiquet collar. The quality is still as good as ever. Beautiful leather.”

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Posted 9 months ago

“I was recommended this company by a friend. I had seen their own dog bed and I was amazed of the quality. I had to get one. So I did. I was not disappointed. The service of the delivery and order was great and I even had a hand written note to say thanks for the order which was a really nice touch. 5 star service and it’s a statement pieace for my home. My dog most importantly can’t get of it and loves it.”

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Posted 9 months ago

“Good quality and service, a great snuggle bed for Whippets !!!”

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Posted 9 months ago

“Wonderful customer support and beautiful quality bed!”

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Posted 9 months ago

“Online photos of the lavender appear lighter in hue than they really are. The lavender color is gorgeous! …so I ordered more colors 😺😺 Shipping to USA is costly but I messaged Jenny and they helped get the cost down (refunded me the difference) since I was not in a hurry to receive it. Thanks so much for the soft, thick blankies in such lovely colors. I get stink eye from Deucie for stealing her blankets 😂😂”

Charley Chau 5 star review on 6th July 2025

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Posted 9 months ago

Charley Chau is rated 4.9 based on 1,759 reviews