Charley Chau Reviews

Name: Charley Chau
Address: Unit F, The Courts, Kestrel Road`, Trafford Park, Manchester
Rating: 4.91

4.9 Rating 1,659 Reviews

98 %

of reviewers recommend Charley Chau

4.9

Based on 1,659 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About Charley Chau:

Charley Chau makes beautiful bedding for dogs that look gorgeous in your home. An award-winning small British business, we focus on designing luxury dog beds and blankets that are cosy, stylish and practical, and made to perform over time. Comfort for our canine customers is paramount, as is styling for our human customers, and we design to a mantra of ‘machine washable everything’. We set out to make the most beautiful dog beds in the UK and we’re proud to say that we now have customers in over sixty countries around the world.

Visit Website

Phone:

0161 848 8702

Email:

marketing@charleychau.com

Location:

Unit F, The Courts, Kestrel Road`, Trafford Park
Manchester
M17 1SF

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Charley Chau 5 star review on 15th March 2025

449

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our 2nd purchase of a Charley Chau bed (all the way from New Zealand) which is still going strong after 10 years. Amazing quality.”

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Posted 4 months ago

Thank you so much!

Posted 3 months ago

“Absolutely fantastic quality”

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Posted 4 months ago

Thank you so much, Nicola!

Posted 3 months ago

“Incredible product. Using it for 2 years and wash it regularly! Looks like new. My Iggy loves it so we got another winter one for him :)”

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Posted 4 months ago

Hi Inna, Thank you and glad that your original Snuggle Bed is still going strong! Bests, Jenny

Posted 3 months ago

“Rosie loves her new bed this is the 3rd we've purchased from Charley Chau and they are all well made and good quality our little fur baby has now a comfy stylish bed in all our rooms so she can relax in”

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Posted 4 months ago

Thank you for your continued support and Happy Snuggling to Rosie xx

Posted 3 months ago

“We have been longstanding customers of Charley Chau and love the products. Customer service is excellent. Many thanks.”

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Posted 4 months ago

Hi Louise, Thank you! Bests, Jenny

Posted 3 months ago

“Fantastic service as always”

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Posted 4 months ago

Thank you, Sue!

Posted 3 months ago

“Thank you for your help and delivering a spare set of the deeply dishy bed . This is a great product , well designed and of high quality . Always great service ! Thank you”

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Posted 4 months ago

Thank you, Judi!

Posted 3 months ago

“The quality of their goods is excellent. I was unsure what to order and the advice I was given was brilliant. The item arrived speedily.”

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Posted 4 months ago

Hi Jane, Thank you for your five star review and I'm so glad we were able to help! Bests, Jenny

Posted 3 months ago

“1st bed I had delivered with no issues, 2nd bed I picked up as I was in Manchester. It was lovely to meet the owners who are passionate about their products and so they should. Wonderful beds and people... 100% recommend the beds and my dog loves them.”

Charley Chau 5 star review on 5th December 2024

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Posted 4 months ago

Hi Wayne, Thank you for the lovely photo and it was really lovely to meet you too. Bests, Jenny

Posted 3 months ago

“Excellent service and a great product. We ordered the wrong size initially but an exchange was soon organised. Nala is delighted with her new bed!”

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Posted 5 months ago

Hi Sasha, Thank you for your review and Happy Snuggling to Nala xx Bests, Jenny

Posted 3 months ago

“good quality delivery took a long time”

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Posted 5 months ago

Hi Salma, Thank you for your review. I'm sorry the delivery took longer than you expected. The delivery was as scheduled. Unfortunately, Parcelforce only delivery between Monday-Friday on their standard services unless a Saturday option is paid for specifically. Best wishes, Jenny

Posted 3 months ago

“Our first Charley Chau bed was an off the floor rectangular rattan bed with pad bought in 2014 and it's still looking and feeling as good as new, barring a couple of small chew areas when the dogs were pups. We have a faux fur fleece also and fully realise our dogs are thoroughly spoilt but the build quality of all the products we have bought is absolutely excellent and longstanding.”

Charley Chau 5 star review on 18th November 2024

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Posted 5 months ago

Hi Gill, Thank you for the lovely photo of your doglets enjoying their Bliss Bolster Bed, so ad it been a hit!

Posted 3 months ago

“Beautifully made, soft and luxurious this throw looks amazing and of course my Whippet loves it!”

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Posted 5 months ago

Hi Louise, Thank you and so glad the blanket has been a hit! Happy Snuggling xx Bests, Jenny

Posted 3 months ago

“Swift processing of my order, very applealing products and design.”

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Posted 5 months ago

Thank you!

Posted 3 months ago

“Wonderful quality dog bedding - our sausages love the snuggle cushion and the deeply dishy velvet finish matches our decor perfectly. This is our second order and we’ll most likely be ordering again.”

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Posted 5 months ago

Thank you, Aaron!

Posted 3 months ago

“High quality company. Very efficient ordering and delivery service.”

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Posted 6 months ago

Thank you Kathy!

Posted 5 months ago

“We have tried a few dog beds over the years but feel that Charley Chau’s are always the best. They look great, the designs are well considered and they wash brilliantly. Options for liners and spare covers are also great.”

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Posted 6 months ago

Thank you so much!

Posted 6 months ago

“Really good quality. I now have two and they wash so well. The boys love them as super cosy.”

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Posted 6 months ago

Thank you Helen!

Posted 6 months ago

“Replacement mattress for a previous snuggle bed which had got a bit lumpy from being washed.”

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Posted 6 months ago

Thank you Sadie!

Posted 6 months ago

“My little wire haired dachshund Freddie absolutely adores his new Charley chau bed… he got the hang of it straight away I can’t get him up in the morning!! Recommend whole heartedly!”

Charley Chau 5 star review on 13th October 2024

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Posted 6 months ago

Hi Joanne, Thank you for your review and for the lovely photo of Freddie. Happy Snuggling! Bests, Jenny

Posted 6 months ago

Charley Chau is rated 4.9 based on 1,659 reviews