CharityJob Reviews

Name: CharityJob
Address: Hanover House, 76 Coombe Road, Kingston Upon Thames, Surrey
Rating: 4.49

4.5 Rating 1,508 Reviews

88 %

of reviewers recommend CharityJob

Company Reviews

Metrics

Info

4.5

Based on 1,508 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Email:

info@charityjob.co.uk

Location:

Hanover House,
76 Coombe Road,
Kingston Upon Thames
Surrey
KT2 7AZ

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CharityJob 1 star review on 25th October 2023

Jay

CharityJob 5 star review on 6th September 2021

Mostafa Al-Tumah

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No applications!”

Helpful Report

Posted 2 years ago

Hi Claire, and thank you for getting in touch regarding your current live ad. I understand your Account Manager, Rachel Oladunjoye has been in contact to offer advice on how best to tweak your ad to garner more interest and improve its overall performance, and that the agreed tweaks have now been actioned for you by Rachel. As your ad does not expire until the 19th of August, we hope to see the changes made generate the interest and applications you are hoping for. Best wishes, Beverley (Customer Service Manager)

Posted 2 years ago

“Dear sir/Madam Please give me a job in your organisation.”

Helpful Report

Posted 3 years ago

Dear R. Jenita, Candidates and recruiters will normally leave a review after using our services, but your review infers you have not done so yet and are a job seeker looking for employment, so I don’t understand the reason for the negative review you have left us. CharityJob is a self-posting job board for the charity sector, we do not act as a recruitment agency and are not involved in the recruitment process, so your job search will need to be self-driven. Best wishes, Beverley Devine (Customer Service Manager)

Posted 3 years ago

“I didn’t get any candidates.”

Helpful Report

Posted 3 years ago

Dear Clair, Thank you for taking the time to leave us feedback. It is very disappointing to hear that the very high number of clicks on apply didn't convert into the number of applications you were hoping for. I understand your Account Manager, Matthew Sales has recently been in contact to discuss this with you and has advised that as you qualify for our CJ Promise, a free-of-charge job credit has been preloaded to your account for future advertising. Should you choose to readvertise this vacancy again with us, please contact Matthew first to ensure you receive the best possible advice. Best wishes, Beverley Devine (Customer Service Manager)

Posted 2 years ago

“Although advertising the vacancy was one of the most expensive advertising avenues, we didn't receive any applications for the post through this channel. We advertised on sites that were half the price of this and received numerous quality applications.”

Helpful Report

Posted 3 years ago

Dear Donna, Thank you for taking the time to leave us feedback. We are very sorry to hear that you did not manage to recruit through CharityJob. I understand your Account Manager, Judith Jones has been in contact to discuss the differences between advertising with generic job boards such as Indeed and a specialised job board such as CharityJob, and that she also advised on potential factors which may have had a detrimental effect on your ad’s performance. I am pleased to hear that you are considering advertising a further 2 vacancies with us and will be in contact with Judith first to seek advice on optimising their reach and performance. Best wishes, Beverley Devine(Customer Service Manager)

Posted 3 years ago

“Poor value for money, we only received one suitable applicaiton”

Helpful Report

Posted 3 years ago

Dear Teresa, Thank you for taking the time to email us your feedback. I understand your Account Manager, Jules Keene has been in contact today to advise you on the potential reasons for your ad not receiving the number or quality of applications you had hoped for. As Jules advised, all job boards across all sectors are currently finding it challenging to recruit due to the current job market – job heavy and very candidate short. I believe Jules also discussed the visibility given to your vacancy due to the job package chosen and had reached out to discuss this when your ad was first posted with us. As all our recruiters are assigned a dedicated Account Manager at the time of account registration to ensure a collaborative working relationship, please don’t hesitate to contact Jules first should you wish to advertise with us again. Best wishes, Beverley Devine (Customer Service Manager)

Posted 3 years ago

“My problem isn't with the site, but for a charity website, it was a lot of money to advertise and I didn't receive a lot of views for the job.”

Helpful Report

Posted 3 years ago

Hi Joyce. I understand my colleague Sam has been in touch today with your colleague Deborah to discuss the possible reasons for your ad not performing as well as you’d hoped. I also understand Sam advised Deborah that you are entitled to our CJ Promise so should you wish to readvertise it with us, you can do so free of charge. Sam has given Deborah suggestions on how to improve the ad performance next time around in a very job heavy, candidate short market currently across all sectors. Best wishes, Beverley Customer Service Manager

Posted 3 years ago

“We didn't get a single applicant and when we followed the "public link" is wasn't visible.”

Helpful Report

Posted 3 years ago

Hi Lisa, thank you for taking the time to email us your feedback. It is always very disappointing to hear that an ad is not performing as well as expected, and I understand your CharityJob Account Manager, Chris Sparkes has been in contact with you to discuss the possible reasons for this and has also given suggestions on how to improve it. Your Account Manager is here to help and offer guidance, so please feel free to contact Chris first before potentially extending/readvertising this vacancy. Best wishes, Beverley Customer Service Manager

Posted 3 years ago

“Only received 2 applications and I asked for help and noone responded. Will not use again”

Helpful Report

Posted 3 years ago

Hi Nic, thank you for your feedback. I understand my colleague, Chris Sparkes tried to contact you on many occasions over several days to discuss your ad performance but is yet to speak with you. If you would like to make contact, Chris Sparkes can be contacted directly on 020 8939 8434. Best wishes, Beverley Customer Service Manager

Posted 3 years ago

“Nothing through this site”

Helpful Report

Posted 3 years ago

“We have had no response”

Helpful Report

Posted 3 years ago

Hi Debbie, thanks for taking the time to leave us a review. I understand your account manager has now contacted you and offered some helpful suggestions and advice on improving the ad performance once reposted, this will ensure you attract the candidate interest you were hoping for. I also understand Matthew has agreed to give you a follow-up call in 2 weeks to discuss its performance at this stage. Best wishes, Beverley Customer Service Manager

Posted 3 years ago

“I put out two adverts and got one response ! Very disappointing”

Helpful Report

Posted 3 years ago

Hi Deborah, Thanks for your review. I know our Senior Account Manager did try & call you before you posted your basic ad to talk it through, but received no reply. She has again left a message with you today to discuss. Martin Sales Director

Posted 3 years ago

“Our resources as a charity are very limited and we feel disappointed that we did not receive a single applicant through your website. We had a free ad running alongside on Indeed and received a number applicants this way.”

Helpful Report

Posted 3 years ago

Dear Rachael, we are very sorry to hear that you did not manage to recruit through CharityJob. I understand your account manager, Judith Jones, was in contact to advise on how to improve the ad performance, so it is disappointing that this did not result in more applications. I have asked Judith to contact you to discuss the ad performance in more detail. Best wishes, Beverley

Posted 3 years ago

“Excellent, thank you”

Helpful Report

Posted 3 years ago

“No one applied from Charity Job”

Helpful Report

Posted 3 years ago

Dear Andy, I can see that you did receive a number of clicks on the apply button, but as candidates were redirected to your website to complete their application, we are unable to track the completed number. However, it is disappointing to hear that you did not receive the quantity of applications you were hoping for, so I have asked your account manager, Chris Sparkes to contact you to discuss this. Best wishes, Beverley

Posted 3 years ago

“Poor results in the past few campaigns we have done, this time round we had 0 applications.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave us feedback, Katie. We're very sorry to hear that your recent vacancies advertised with us did not perform as well as you had hoped, so I have asked your account manager, Matthew Sales to contact you asap to discuss this and the current job market with you, Best wishes, Beverley

Posted 3 years ago

“We didn’t get any applications at all from our advert.”

Helpful Report

Posted 3 years ago

Dear Evie, it is very disappointing to hear that you did not receive the number of applications you were hoping for and have not successfully recruited through CharityJob. I have asked your account manager, Matthew Sales to contact you asap to discuss the ad performances with you. Best wishes, Beverley

Posted 3 years ago

“We have received very few CVs (less than 5) across all 3 jobs advertised on your site. These are paid ads, so very disappointed with the lack of applications using your job site.”

Helpful Report

Posted 3 years ago

Dear Karen, it is very disappointing to hear that you did not receive the number of applications you were hoping for. I understand your account manager, Judith Jones has tried to contact you this morning to discuss all 3 ad performances but was unable to get through, so she has left you a voicemail message to ask that you contact her directly. Best wishes, Beverley

Posted 3 years ago

“We have not received many applications and the quality of the candidates was not the best either.”

Helpful Report

Posted 3 years ago

Dear Dylan, it is very disappointing to hear that you did not receive the quantity or quality of applications you were hoping for, so I have asked your account manager to contact you asap to discuss this with you. Best wishes, Beverley

Posted 3 years ago

“It was the most expensive platform that we have used and we were encouraged to move up our package and we had no acceptable applications.”

Helpful Report

Posted 3 years ago

Dear Rebecca, It is very disappointing to hear that you did not receive the quality of applications you were hoping for, so I have asked your account manager to contact you asap to discuss the ad performance with you. Best wishes, Beverley

Posted 3 years ago

Hi Rebecca, It is disappointing that despite your fundraising role receiving 960 views & 14 applications, some were unsuitable whilst the remainder didn't respond further. I know you've now spoken to your Account Manager about the ad performance & trust the advice he's given you regarding salary levels for this type of role was useful. I do hope you will trust us again to help with your recruitment in the future. Best wishes Martin (Sales Director)

Posted 3 years ago

“Not one response to the opportunity :( Website is easy to use but that's about it really.”

Helpful Report

Posted 3 years ago

Dear Gary, we were very disappointed to hear that you did not receive the number of applications you were hoping for, and have so far not managed to recruit through CharityJob. I understand your account manager has already been in contact with you to discuss how we can help you to rectify this moving forward. Best wishes, Beverley

Posted 3 years ago

Hi Gary, I know that our Account Manager has now spoken with you and advised on using an alternative job title for your role which is a more appropriate match with the salary. We've also issued you a credit under the CharityJob Promise, so that you can re advertise the role with us free of charge. Martin ( Sales Director)

Posted 3 years ago

CharityJob is rated 4.5 based on 1,508 reviews