Castle Hot Tubs Reviews

Name: Castle Hot Tubs
Address: Hayscastle, Haverfordwest
Rating: 4.88

4.9 Rating 1,107 Reviews

98 %

of reviewers recommend Castle Hot Tubs

4.9

Based on 1,107 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01348840509

Location:

Hayscastle
Haverfordwest
SA62 5QG

Castle Hot Tubs 5 star review on 7th August 2024

Michael F

Castle Hot Tubs 5 star review on 10th March 2022

Thomas P

Castle Hot Tubs 5 star review on 20th July 2021

Maureen M

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First class service as always”

Helpful Report

Posted 6 years ago

Hi Alison, many thanks for your positive feedback and rating. We strive to maintain an efficient & friendly service. We hope to continue to provide you with this in the future! Regards, the Castle Hot Tubs team.

Posted 6 years ago

“We have been using Castle Hot Tub for all our chemical and accessory needs for about 10 years now, they are fast and efficient. Orders are received in a timely manner without a lot of extra packaging.”

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Posted 6 years ago

Hi Mary, many thanks for being such a loyal customer - You are very much appreciated as is your positive feedback and rating. We strive to maintain an efficient & friendly service. We hope to continue to provide you with this in the future! Regards, the Castle Hot Tubs team.

Posted 6 years ago

“Order despatched quickly and arrived on time”

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Posted 6 years ago

Hi David, many thanks for your positive feedback and rating. We strive to maintain an efficient & friendly service. We hope to continue to provide you with this in the future! Regards, the Castle Hot Tubs team.

Posted 6 years ago

“Great communication and next day delivery. Great service as always.”

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Posted 6 years ago

Hi Louise, many thanks for your positive feedback and rating. We strive to maintain an efficient & friendly service. We hope to continue to provide you with this in the future! Regards, the Castle Hot Tubs team.

Posted 6 years ago

“Excellent service and product👍”

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Posted 6 years ago

Hi Terry, many thanks for your positive feedback and rating. We strive to maintain excellent service & we choose our products with care. We hope to continue to provide you with this in the future! Regards, the Castle Hot Tubs team.

Posted 6 years ago

“Extremely prompt mailing even though I chose the ‘standard’ option. I also though your catalogue material included in the pack looked interesting. Many thanks for the promptness, I was able to clean & refill my tub for the bank holiday weekend.”

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Posted 6 years ago

Hi Helen, many thanks for your positive feedback and rating. We strive to maintain efficient service & delivery standards and we are happy to hear that we have provided you with this. We hope to continue to do so in the future! Regards, the Castle Hot Tubs team.

Posted 6 years ago

“Item arrive promptly and was well packaged.”

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Posted 6 years ago

“I have been using Castle Hot Tubs for supplies for a while. They are always quick and efficient, so you may as well take advantage of free delivery. Also you get 5% off each order if you sign up. Their own make chemicals etc. are cheaper than branded goods but the same quality. The web page isn’t the easiest to use to find precisely what you want, but they do stock a lot of stuff. Avery good service all-in-all.”

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Posted 6 years ago

Hi Paul, we really appreciate your feedback. We strive to maintain high service standards and we are happy to hear that we have provided you with great value as well. We are sorry to hear that you haven't found our website as easy to locate products as you might like. Many customers find the quick search bar feature (top right hand corner) the best way to immediately locate a product if they know exactly what they are looking for. We hope this helps! Regards, the Castle Hot Tubs team.

Posted 6 years ago

“Excellent service again, thank you x”

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Posted 6 years ago

Hi Janette, many thanks for your positive feedback and rating. We strive to maintain high service standards and we are happy to hear that we have provided you with this. We hope to continue to do so in the future. Regards, the Castle Hot Tubs team.

Posted 6 years ago

“Excellent efficient service.”

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Posted 6 years ago

Hi Christopher, many thanks for your feedback. We strive to maintain our service standards and we are happy to hear that we have provided you with excllent service and hope to continue to do so in the future. Regards, the Castle Hot Tubs team.

Posted 6 years ago

“Excellent service great value speedy delivery will buy from you again”

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Posted 6 years ago

Hi Alison, many thanks for your feedback. We strive to maintain high service standards and we are happy to hear that we have provided you with great value as well. We hope to continue to do so in the future. Regards, the Castle Hot Tubs team.

Posted 6 years ago

“Great service.”

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Posted 6 years ago

Hi Andrea, many thanks for your feedback. We strive to maintain our service standards and we are happy to hear that we have provided you with great service and hope to continue to do so in the future. Regards, the Castle Hot Tubs team.

Posted 6 years ago

“Very quick delivery and excellent communication”

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Posted 6 years ago

Hi Christopher, we are really pleased that you have found our service to be efficient. We aim to keep it that way! Looking forward to your custom again. Regards, the team at Castle Hot Tubs.

Posted 6 years ago

“Fabulous service Arrived on time as stated, we are pleased and we would recommend”

Castle Hot Tubs 5 star review on 18th May 2019

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Posted 6 years ago

Dear Alyson, we are so pleased to hear that you are happy with the service we provided you with. We thrive on recommendation! Thank you for taking the time to review our company, we hope to see you again. Kind Regards, the Castle Hot Tubs team.

Posted 6 years ago

“Website easy to use & very informative also prices very competitive. The only issue I had was when trying to pay on the website the system kept taking me back to PayPal even though the website informed me that credit cards are accepted. When I tried to use the telephone I just got a recorded message, this was very annoying. I tried the chat line & got through straight away, the problem was this was the first time I had used a chat line & didn’t realise I would have to type my request, I hung up. All I wanted to do was speak to a real person. But never the less I persevered & used Paypal to pay for my goods even though this was my second choice. The goods were delivered to my door the same week. Very good service shame about the comms.”

Helpful Report

Posted 6 years ago

Hi Robert thank you so much for your kind review. We are sorry to hear you experienced some difficulties. To explain our payment options - PayPal provide our merchant services - they process all of our card payments. This includes Visa, Mastercard, Maestro and American Express debit and credit cards. You do not need to have a PayPal account in order to check out using a credit card, they only process the transaction on our behalf. We apologise you were unable to get through on the telephones - this is unusual but sometimes at very busy times calls will be diverted to an answerphone if no operators are available to take your phone call. We do try our best to avoid this and will return messages as soon as possible. Thank you again for your comments and we do hope to see you again. Kind Regards from all of the Castle Hot Tubs team.

Posted 6 years ago

“Efficient service with no issues”

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Posted 6 years ago

Hi Paul. We are really pleased that you have found our service to be efficient. We aim to keep it that way! Looking forward to your custom again. Regards, the team at Castle Hot Tubs.

Posted 6 years ago

“Great to deal with and super fast delivery. Thanks”

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Posted 6 years ago

Hi Lynn, thanks for reviewing our company. We are really pleased to hear that we are keeping things timely! We hope to hear from you again in the future! Lind Regards, the Castle Hot Tubs Team.

Posted 6 years ago

“Customer service really good and product done what is was supposed to 👍”

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Posted 6 years ago

Hi Darren. Thanks for taking the time to review our company. We are really happy to hear that you are pleased with the service we provided you. We hope your purchase helps enhance your enjoyment of your hot tub! Kind Regards, the team at Castle Hot Tubs.

Posted 6 years ago

“Bought a safe t rail. Order was processed quickly and arrived on time. Good price. Very happy with the service provided.”

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Posted 6 years ago

Hi Brian. Thanks for taking the time to review our company. We are really happy to hear that you are pleased with the service we provided you. We hope your purchase helps enhance your enjoyment of your hot tub! Kind Regards, the team at Castle Hot Tubs.

Posted 6 years ago

“Quick turnaround to getting the part out and very flexible when wanting to add another item to the order.”

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Posted 6 years ago

Castle Hot Tubs is rated 4.9 based on 1,107 reviews