Castle Hot Tubs Reviews

Name: Castle Hot Tubs
Address: Hayscastle, Haverfordwest
Rating: 4.88

4.9 Rating 1,057 Reviews

97 %

of reviewers recommend Castle Hot Tubs

4.9

Based on 1,057 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01348840509

Location:

Hayscastle
Haverfordwest
SA62 5QG

Castle Hot Tubs 5 star review on 10th March 2022

Thomas P

Castle Hot Tubs 5 star review on 20th July 2021

Maureen M

Castle Hot Tubs 5 star review on 22nd June 2021

Elaine T

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order took 8 days to arrive from Pembrokeshire to Northamptonshire.”

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Posted 4 years ago

“As described - easy to use In hot tube - quick efficient service”

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Posted 4 years ago

“Have ordered from Castle Tubs a few times & have never had any issues. Despite the situation with Covid-19, my order arrived quite quickly. Will definitely use them again.”

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Posted 4 years ago

Hi thanks for your 5* review. We're glad to hear we are maintaining our high delivery standards even in these challenging times! We are grateful for you loyal custom and look forward to seeing you again. Regards, the Castle Hot Tubs team.

Posted 4 years ago

“My interaction with Castle Hot Tubs took place during the current coronavirus lock-down, so it is really unfair to say anything negative. Product was replaced with alternative because of shortage - no problem. Delivery was slow - not their fault. Accidentally charged for postage - refund no problem. I'm sure they will be 5 star normally - perhaps that's what I should put now!!!”

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Posted 4 years ago

Hi Graham, many thanks for taking the time to give us a positive review and for your comments. Due to the current circumstances we have had to completely re-model our packing and distribution center and find new ways of working to maintain safety. Everyone has pulled together and it's gone really well - with the occasional hiccup! We are glad to hear we sorted everything out to your satisfaction and look forward to seeing you again in the near future. Regards, the Castle Hot Tubs team.

Posted 4 years ago

“Reasonable prices for chemicals and test products delivered promptly. Will use again.”

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Posted 4 years ago

Hi Terence, many thanks for your review and comments. We are glad you found us competitively priced and efficient for delivery. Don't forget that you can save up to 10% by signing up as a customer and by ordering 5 or more different products at a time. We look forward to seeing you again. Regards, the Castle Hot Tubs team.

Posted 4 years ago

“The item arrived in good time”

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Posted 4 years ago

Hi Carmelo, many thanks for your positive review, we really appreciate it! Kind Regards, the CHT team.

Posted 4 years ago

“Very happy with service”

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Posted 4 years ago

Many Thanks for your positive review. We really appreciate it and glad we could help. We hope to see you again soon. Regards the Castle Hot Tubs team.

Posted 4 years ago

“Delivered on time at a good price however the height of the outlet was shorter than my original pump and I had to carry out modifications. Perhaps a note of warning could be added.”

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Posted 4 years ago

Hi Michael, Thank you for your review. I am sorry to hear that you had a few issues with the pump, we are always here on hand to help and I have of course forwarded this to the warehouse manager so thank you for bringing this to our attention. I hope you have a fantastic Christmas! Kind Regards The Castle Hot Tubs team.

Posted 4 years ago

Hi Michael, Thank you for your review. I am sorry to hear you had some issues with the pump, please do contact us and we will of course help to rectify this for you. Kind Regards The Castle Hot Tubs Team.

Posted 4 years ago

“fast delivery good service”

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Posted 4 years ago

Hi Jason, many thanks for your lovely feedback. It is much appreciated! Regards, the Castle Hot Tubs team.

Posted 4 years ago

“I am totally happy with the service they provide.”

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Posted 4 years ago

Hi Bob , many thanks for your lovely feedback. It is much appreciated! Regards, the Castle Hot Tubs team.

Posted 4 years ago

“Materials arrived perfectly👍”

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Posted 4 years ago

Thanks for your review and rating. We appreciate the feedback and hope to see you again in the near future! Regards, the CHT team.

Posted 4 years ago

“quick deliver, good prices”

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Posted 4 years ago

Hi Chris, many thanks for your positive feedback and comments, we look forward to seeing you again soon. Regards, the CHT team.

Posted 4 years ago

“Not next day delivery, despite paying for it ! Otherwise, excellent service, both on the phone and face to face.”

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Posted 4 years ago

Hi Martin, many thanks for your 5* review and positive feedback. We're really pleased to have you as a loyal customer and we hope to see you again. Please note that for next day delivery, our cut-off time to receive orders is 2 p.m. It's possible your order was received after the courier collection from our dispatch warehouse.

Posted 4 years ago

“Easy and quick to get the spa stuff we need.”

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Posted 4 years ago

Thanks very much for your review and comments. We hope to see you again! Regards, the CHT team.

Posted 4 years ago

“We have bought from Castle several times and it is always quick and easy.”

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Posted 4 years ago

Thanks for your review and positive rating. We're really pleased to hear that you found our website quick and easy to use. We look forward to seeing you again soon. Regards the CHT team.

Posted 4 years ago

“Good website great products & customer service. Took longer to arrive this time.”

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Posted 4 years ago

Hi Christine, many thanks for your review. We're grateful to have you as a returning customer. Sorry to hear delivery wasn't quite as quick as usual. Regards, the CHT team.

Posted 4 years ago

“Excellent website & products took longer to arrive than usual.”

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Posted 4 years ago

“Generally very good but somehow had limited pay and delivery options caused by a little difficulty in following the on line purchase procedure. A phone call soon resolved the problem. Having used the company in the past have always found them very helpful and competitive price wise and would have no problem in recommending them for all hottub requirements.”

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Posted 4 years ago

Thanks for your recommendation Clive, it is very much appreciated. Sorry to hear you had to make a phone call to resolve the difficulty you experienced, but we're glad you found our friendly customer services team were able to help. We hope to see you again. Kind Regards, the CHT team.

Posted 4 years ago

“Good, courteous service. As it happened part of our order was mis-delivered to another party, but this was sorted out quickly and efficiently.”

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Posted 4 years ago

Hi Jack, many thanks for your feedback and review. We're disappointment to hear about the mis-delivery but pleased that we were able to resolve the situation quickly and to your satisfaction. We hope to see you again in the future. Regards, the CHT team.

Posted 4 years ago

“Good service+fast delivery”

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Posted 4 years ago

Thank you very much for your positive feedback and comments. Regards from the CHT team.

Posted 4 years ago

Castle Hot Tubs is rated 4.9 based on 1,057 reviews