“Excellent Service from a lady named Elaine. we were supplied with faulty goods (not the fault of Elaine) from another associated manufacturer and she sorted out the replacement problem very efficiently and without cost to us..”
“I have bought garden lights twice from Castlagatelights. Good quality items, exactly as described on their website, quick delivery and very securely packed. Highly recommended.”
“Quick and reliable service even in the current covid-19 pandemic. Was speaking to one of your female work colleagues on the phone and she was most helpful and friendly. Would definitely recommend and purchase from you in the future.”
“Prompt service with no hitches. Only criticism I could make is they didn't allow the carrier to accept a redirection so delivery lacked the convenience of being able to pick up from a collection point.”
“We love the professionalism and service is so quick. We trust their delivery times and nothing is on back order we like this. Accounts office is great and overall it?s our favourite lighting company to deal with”
“I ordered an outdoor light from Castlegate Lights. After around 9 months. It stopped working. Seen as it was under 12 months, I contacted CastleGate Lights and at first, they seemed to be helpful, however this soon changed when they demanded I must pay for the courier to send the light back despite The Consumer Rights Act 2015 stating I should not lose out financially as a result of Castlegate's breach of contract and accordingly all costs of returning the item should be met by Castlegate Lights. I tried to educate Castlegate Lights about this but unfortunately I was speaking to Colin Boal who was extremely aggressive and disrespectful towards me. I was surprised later on when I found out this man was the director of this business, I couldn't believe how rudely I was spoken to by a director who should surely know the basic trading principles of the country he operates in. I was so disappointed that I had to fork out and pay an unnecessary cost in order to merely have the working product.
My advice to anyone looking to purchase from Mr Colin Boal at Castlegate Lights is to stay well away and find alternative merchants.
Here are some good online lighting outlets that actually abide by the consumer rights act: https://www.lights2go.co.uk/ or https://www.wayfair.co.uk/lighting/cat/lighting-c234985.html”
