“I bought over ?1000 worth of fittings. They were all Illuminati lights. Gorgeous modern style to suit my new home. Electrician booked. All ready to go. First wall light had a piece missing - nothing to support glass shade. Then of the four matching pendants for the hall - two had cool white lights and two had warm white lights (and they look very different.) Neither problem was actually down to Castlegatelights, but to their supplier. My contacts at Castlegatelights have been very helpful, but I have had to rebook the electrician and have more time out of the office to facilitate the refitting, delivery and collection of the 'problem light fittings. Speedy, friendly customer service from Castlegatelights when I contacted them about my complaint.”
“I ordered a Candle Bridge after the festive season had come to an end!! My original one gave up the ghost after many years of pleasure so I replaced it with a battery operated one, big mistake it turned out to be rubbish!! I searched online and found Castlegatelights website and selected a really up market looking one, yes it cost a few pounds more (I got it in the sale) but hey ho you get what you pay for!! It has a beautiful finish, 1.6m length cable and shines really brightly!! I've only been able to use it for 2 nights following this Christmas BUT packed it away safely and sooooo looking forward to getting out for next Christmas.”
“I found the website very helpful and received prompt replies to all my email queries. The lights arrived within a few days and were well packaged, with no breakages. They looked every bit as good in real life as the pictures on the website. Would definitely recommend Castlegate.”
“The goods are excellent, arrived promptly and the tracking information provided was clear and accurate. The lights were VERY well packed and the price was very good and cheaper than other places I looked at for the same item. I was so impressed that I have since ordered more fittings and the staff have been very helpful. Overall - very impressed and definitely recommend.”
“Ordering very easy with polite , efficient lady. Parcel, with fragile items extremely well packed , was delivered on time. Price paid for the lights was very competitive. I would certainly order from Castlegatelights again and would thoroughly recommend them.”
“Easy ordering. The lampshades are a very good quality. Highly delighted with them. Came extremely well packed and in good time. Would highly recommend this company. Thank you for the very good service I received.”
“I wanted a Tiffany light for my very tall hall way. An Edwardian house needs the right accessories and this meets the bill very well. I am decorating my hall around the colours in this light and it is looking very good indeed. The uplight shows the patterns on the Tiffany light to their best advantage. We are very pleased with the purchase.”
“I have been most impressed with the service received from Castlegate Lights. Delivery of items ordered was prompt and to be given an hour window for delivery was a welcome surprise. Items always arrived well within the time. I had occasion to take advantage of the 'swap' service, once because I wished to simply exchange the lights I had originally chosen due to size and on the second occasion due to an imperfection. The staff at customer services were helpful, pleasant and understanding - couldn't have asked for more. I would definitely recommend this company.”
