“We ordered our outside light on Monday, 19th March. We were kept fully informed with the tracking of the order which arrived on Friday, 23rd March. Excellent service - most impressed with all aspects of our dealings with this company. We had bought an identical light 18 months ago from a retailer but this item was ordered from the company direct.”
“A small scratch was on one of the glass panes of our chosen light fitting. Elaine was brilliant - straight back to me; in constant contact, and a replacement was sent out. Great company with exceptional after-sales”
“The item delivered was in a timely fashion, unfortunately the glass shade had a chip. I contacted Castlegate and they very promptly sent a replacement. Castlegate are a good company to buy from with excellent customer service, i would recommend Castlegate without hesitatation.”
“Very helpful staff. One of the glass shades was broken on delivery. Following a phone call a new one was despatched and received a few days later. Thank you Castlegatelights. I would definitely recommend.”
“I ordered some lights just after midday and they were delivered as promised the next day by DPD, not only that but they arrived in the best bubble wrap I have ever seen and everything was in full working order... If only other company's could make the whole online shopping experience as stress free as this, then world would be a better place. Thank you.”
“The store was unable to supply everything ordered but did offer an alternative. In the end a refund was required and this was resolved without any problem.”
“This was the first time I have used Castlegatelights. Lady I spoke to was very helpful, order came through quickly and the lights are gorgeous - what more could you ask for. I am just looking now for my next purchase!”
“Ordered several wall and ceiling lights, all delivered promptly and within timescale promised. Quality of the lights were high and appeared more expensive than purchase price. On checking all items I did noticed a crack in the glass shade of one of the wall lights however, on contacting Castlegatelights to advise them of this I received an immediate response informing me that a replacement would arrive within five days (actually came in three). I would not hesitate in recommending this company and its products and, most certainly, will be using them again.”
