“At last! a Company you can actually call and speak to a human. Wake up other suppliers! Several months ago I purchased 2 gorgeous DAL 5 arm chandeliers. I was nervous as they were pricey but wow, when I opened the huge amount of packaging I was absolutely frilled. Think these are my best purchase ever. I still look up at these lights now and smile. They look amazing turned off too which is unusual. The chrome curved arms are solid and I was even more surprised by the Crystal ceiling rose, I thought it was chrome, it just sparkles day snd night, also the Crystal droplet is heavy and true crystal not acrylic hence the price. This chandelier also has glass scones which shine lovely. I have been searching for nearly two years now as I wanted something special for my low ceiling (7?8?) sorry to say again but these are just perfect, the measurements are true to size and the drop does include the crystal droplet. I thought they would be too wide but not at all these would look grand in a smaller lounge. I purchased separately soft warm white bulbs. My electrician said he would not normally comment on people?s purchases but said these are quality light fittings and for a change a pleasure to install. I will be purchasing more lights from Castlegate. Very impressed with the service and arrived in 3 days!!!!”
“Always use your site and find everything very efficient. The quality of the items purchased does vary slightly depending on the manufacturer. On this occasion the item is good and adequate but a bit lop sided. A bit of gentle force required and all good.”
“Lampshade matched colour shown on site.Excellent value for money. Packed in study box. Arrived very quickly. I have purchased lampshades from them previously and will do again”
“We were very impressed with the service we received. They were prepared to go the extra mile when it was needed. The staff were very obliging and friendly we will certainly look forward to dealing with them in the future. D Cross”
“Really good quality, range and reponse time. This is the second batch of lights we have ordered and will keep using this site. Good response to order and quick arrival of the lights. We are pleased with the lights and the quality of them, more so than a cheaper light we previously ordered from another site. Just one comment: For the chandelier, it was difficult to get a balance between the length of the 3 support "chains" and the solid centre post, they seemed to be different lengths. In the end we compromised by supporting the shade with the 3 chains and the solid centre support holding only the lights.If you have any recommendations for the future, we would be pleased to hear from you.”
“Very efficient. The item arrived as advertised, well-packaged. Everything they did gave me confidence that I was dealing with a trustworthy organisation. I'd definitely use this company again and have absolutely no hesitation in recommending.”
“Originally I received the wrong lights due to two digits in the item number being reversed. I called castle gate lights and they arranged for the incorrect lights to be collected the following day. They also said the new lights would be with me the following day but they did not arrive. In fairness they were being sent directly from the manufacturers and they arrived two days later. In my dealings with the company they did everything they could to sort the issue and I would use them again.”
