Cashmere & Cotton Reviews

Name: Cashmere & Cotton
Address: Unit 1&2, Bakery Offices, Gunnery Mill, Unit 1&2, Bakery Offices, Gunnery Mill, Cheshire East
Rating: 4.85

4.9 Rating 1,774 Reviews

97 %

of reviewers recommend Cashmere & Cotton

4.9

Based on 1,774 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone

About Cashmere & Cotton:

We believe in great quality, long-lasting clothes which you'll love to wear for years to come. With over 30 years of experience, we only offer 100% pure cashmere. No mixing of fibres, just 100% in everything we do.

Visit Website

Phone:

01829 219016

Email:

info@cashmereandcotton.co.uk

Location:

Unit 1&2, Bakery Offices, Gunnery Mill,
Unit 1&2, Bakery Offices, Gunnery Mill
Cheshire East
CH3 8JA

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately I didn’t have the best experience with the delivery of my cashmere jumper. I had to phone 5 days after placing my order to ask when my jumper would be dispatched . Lynn looked into the situation and apologised for my missed delivery. Although I received an apology, and 48 hour delivery. I think my delivery costs should been refunded.”

Helpful Report

Posted 7 months ago

Dear Patricia, Thank you for sharing your experience with us. We sincerely apologize for the delay in the delivery of your cashmere jumper, and we appreciate your understanding as we worked to resolve the issue. During Sale periods, some orders will experience a longer delay than usual due to the sheer volume and especially when ordered over the weekend period.Your feedback regarding the delivery costs is noted, and we will certainly look into improving our processes to ensure a more seamless experience in the future. If there's anything else we can assist you with, please feel free to reach out. Warm regards, Team Cashmere & Cotton

Posted 7 months ago

“I bought at Spirit of Christmas and the items needed to be sent. I identified the address but my purchases were sent to the wrong address. I have now manged to retireve them by gong in to London (one week later.)”

Helpful Report

Posted 1 year ago

Dear Mary, Thank you for sharing your experience with us regarding your recent order. We're pleased to hear that you managed to retrieve your items, but we're truly sorry for the inconvenience caused by the mix-up with the address, as expressed during our call. This is not the standard of service we strive for, and we appreciate your understanding as we work to improve our systems. If there's anything more we can do to assist you or enhance your shopping experience, please don't hesitate to reach out. Best wishes, Tracy

Posted 1 year ago

“I got my order quickly, it was well packaged. Unfortunately I had to return it as it didn’t suit and I’m still awaiting an acknowledgment of my return after six days. I hope to receive a refund very soon.”

Helpful Report

Posted 1 year ago

“The design of the Kimono cardigan is lovely , however one top like this , which I have sworn quite a bit , appears to be starting to bobble , disappointing.”

Helpful Report

Posted 1 year ago

Dear Felicity, Thank you for sharing your thoughts on the Kimono cardigan. We're glad to hear that you love the design! However, we're truly sorry to learn that you’re experiencing bobbling after some wear. Can we suggest that you wash your cashmere at 30 degrees in the washing machine and then comb using our cashmere comb. We are happy to send you a comb if you do not have one. This will remove any loose fibres that may be causing this. Once you have washed your item a few times, this should cease and your cardigan should be as good as new and continue to give you pleasure for many years to come. If there’s anything else we can assist you with, please feel free to reach out. Best wishes, Tracy

Posted 1 year ago

“Seems to be a quality product company”

Helpful Report

Posted 1 year ago

“Once again a beautiful sweater from Cashmere and Cotton. I bought the navy Breton in M/L. But the sizing is disappointingly small. I’m a small size 18 and this sweater is supposed to be a relaxed fit up to size 20. It’s skin tight. Hoping it’ll ‘relax’ once hung up for a while as I’ve been waiting for this sweater to come back in stock in navy since last Winter.”

Helpful Report

Posted 1 year ago

“I have received two cashmere items now but unfortunately both have had to be returned because they were too big. Both S/M which is my normal size. It's such a shame and so disappointing as the quality is outstanding. Also the attention to detail is impressive. Maybe sizing could be looked at and improved on. I would be interested to know if other customers are experiencing the same problem.”

Helpful Report

Posted 1 year ago

Dear Reviewer, Thank you for taking the time to feedback to us on your recent purchases. We are sorry to hear that your items were not suitable due to sizing and apologise for disappointing you, as you seem delighted with the quality and styling. We do stock, 3 different fits, these being Classic Fit, Relaxed Fit and Oversized Fit and it is worth checking the website for these categories as our styling does generally tend to be very relaxed and oversized. A classic fit item may be the best option for you? In view of similar feedback, we are looking to introduce additional sizes into our product range, ie XS and XL for future ranges which we hope will help to overcome some of the issues you have highlighted. Many Thanks for your valued comments. Tracy

Posted 1 year ago

“Colour definitely not as shown on picture, not my colour at all!”

Helpful Report

Posted 1 year ago

“The sweaters were lovely but too big but very dissappointed that I had to pay return postage which cost £9.99 to cover over £20 . This has put me off buying in the sale again unfortunately . I would have asked for exchange but did not want perhaps another £9.99 postage cost if it were in the sale , sadly”

Helpful Report

Posted 1 year ago

“Lovely website and purchase/delivery process. Quality of cashmere not great for the price, also colour very différent from photographs ie a hard fushia pink rather than soft raspberry.”

Helpful Report

Posted 2 years ago

“Speedy but p and p was very expensive, having to pay for returns on a sale item.”

Helpful Report

Posted 2 years ago

“Nice looking jumpers and lovely cashmere but jumpers are just cut too large for my liking. They don't feel oversized, they feel too big and make me looked swamped instead of casual. Items arrived early (said closed over Christmas but arrived before expected). Had to pay to return which was a disappointment considering how expensive the items are.”

Helpful Report

Posted 2 years ago

“Freya yolk jumper is a lovely shape.. but the colours are somewhat mute .. and the red lava is not red at all but a rust colour; please do something brighter in this design.”

Helpful Report

Posted 2 years ago

“I have bought a lot of great jumpers from you, and recently bought an oversize shirt - a first for me. Sadly it arrived bunched up in it's bag, looking a terrible mess! Had to wash it before I could wear it, very disappointed.”

Helpful Report

Posted 2 years ago

So sorry to hear that Lesley. I understand you spoke to Hattie and decided to keep it. Please do not hesitate to return any item you are not 100% happy with and call us to give feedback. We will always investigate and resolve any issues. So sad to hear such a negative review.

Posted 2 years ago

“Delighted with my jumper ordered previously. Then ordered a comb de piller at £5 and was charged £4.95 postage which is a disgrace . I asked about this on Facebook but did not receive an answer. Do not appreciate the lack of a reply. Indeed could one of these not be included when making a clothes purchase?”

Helpful Report

Posted 2 years ago

“Very disappointed. The fabric looks ok but the size …? To me oversized is casually fitted in the shoulders and really generous over belly and hips. Unfortunately it is rather “slim-fit”, not at all as on the pictures!”

Helpful Report

Posted 2 years ago

“Not happy! I am a regular customer of C&C (seven items purchased) so I was very disappointed not to be able to purchase extra darning wool. A tiny length is supplied but not enough to darn holes left by some hungry moths. I was told that all wool is sent to C&C repair service - I’m an expert darner so do not want to pay £40 for someone else to repair my sweater. For the high cost of the knitwear I would have thought a little extra wool is not too much to ask.”

Helpful Report

Posted 3 years ago

Good Evening Jill, I am so sorry that you have been left disappointed by our after service as we always try to do everything we can to help. On this occasion the yarn you were looking for was stocked by us, quite a few years ago and we just didn't have any more available, so we suggested that our repair service might be able to match up very well, as they have any spare yarn and more besides, and can normally produce a very good invisible repair. I am sorry if you believed that we didn't want to help, but this is not the case. We do supply spare yarn with all our cashmere jumpers for this very purpose, but apologise that we just didn't have any more in house. The cashmere repair service is not a profit making part of our business but we do it as a service to our customers which repairs and returns damaged sweaters like new. So sorry for any inconvenience caused.

Posted 3 years ago

“I love & have some of C&C's styles. That said, I have docked 2 stars because I find paying postage on top of their extremely high prices is beyond annoying & unnecessary and their sweaters pil (bauble) very badly, reducing the life of the item significantly. I have waited until I have had a few of C&C's items before posting my review as I wanted to make sure that the pil-ing was not a one-off.”

Helpful Report

Posted 3 years ago

“Beautiful products but I was quite shocked at the customer care of a company associating itself with quality. My purchase was not delivered to me. I was told by the person who dealt with the query that it had been delivered somewhere on my road and asked ‘cant you go and look for it?’. I did and wrote back saying I had knocked on all the doors of the range she gave me and nobody had it. That was last week. I have heard nothing since. I was about to order another sweater but it has made me nervous. The lost purchase was about £15. The next was to be over £200.”

Helpful Report

Posted 3 years ago

Good Evening to you. We are so pleased that this issue has been resolved and you have now received your parcel. The tracking showed it had been delivered next door but we are so sorry that this was not the case and we in no way meant to appear discourteous. Huge apologies for any inconvenience caused to you.

Posted 3 years ago

“The storage bag that I bought had a very strong plastic smell inside, even after I tried to air it overnight. The company reacted well and asked to return it. I was reimbursed for the item, but unfortunately not for the postage that was £4.95. Can I get reimbursed for this, too, please?”

Helpful Report

Posted 3 years ago

Cashmere & Cotton is rated 4.9 based on 1,774 reviews