Cashmere & Cotton Reviews

Name: Cashmere & Cotton
Address: Unit 1&2, Bakery Offices, Gunnery Mill, Unit 1&2, Bakery Offices, Gunnery Mill, Cheshire East
Rating: 4.86

4.9 Rating 1,765 Reviews

97 %

of reviewers recommend Cashmere & Cotton

4.9

Based on 1,765 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Cashmere & Cotton:

We believe in great quality, long-lasting clothes which you'll love to wear for years to come. With over 30 years of experience, we only offer 100% pure cashmere. No mixing of fibres, just 100% in everything we do.

Visit Website

Phone:

01829 219016

Email:

info@cashmereandcotton.co.uk

Location:

Unit 1&2, Bakery Offices, Gunnery Mill,
Unit 1&2, Bakery Offices, Gunnery Mill
Cheshire East
CH3 8JA

Write Your review

Tell us how Cashmere & Cotton made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely quality product. Have had to return the scarf as it wasn’t quite the right colour. Hopefully, the item will be refunded promptly.”

Helpful Report

Posted 1 year ago

Hi Joanna, thank you for your review. I’m glad to hear you loved the quality of the scarf! I’m sorry that the color wasn’t what you expected, and please be assured that we will process your return as soon as we recieve your item back . Please know your satisfaction is very important to us, and I hope you’ll find the perfect item in the future. Warm regards, Tracy Farrow

Posted 1 year ago

“I didn’t receive it”

Helpful Report

Posted 1 year ago

“Wrong item sent, refunded but no reply to my email, would not order from again”

Helpful Report

Posted 1 year ago

“Colour of the product differed from original picture, also the overal product disappointing and Varys from other purchases made. However I objected strongly to the intrusive phone call basically questioning my decision for returning the item. That is not good business practice ! It almost felt like how dare I say it fell short of my expectations . Bullish tactics sorry will never deal with you again.”

Helpful Report

Posted 2 years ago

I am so so sorry that you feel that way. As the owner of the business I was keen to hear why we had failed to delight you. Customer service and maintaining our excellent standards is our number one priority and I was keen for your feedback in order that we might be able to use this to improve if possible. I can only sincerely apologize if you felt I was bullish as this was never my intention. I was very grateful for your feedback. Yours very sincerely, Tracy Farrow

Posted 2 years ago

“I was really looking forward to my jumper arriving. I had first seen it at a show but they didn’t have my size so I ordered one… Unfortunately when the jumper did arrive it was in the wrong size so I had to return it. I just hope they still have my size to exchange it with…”

Helpful Report

Posted 2 years ago

“A wee bit disappointed for the price. I have purchased a lot of cashmere in the past however this product is the first cashmere that has given me the tingle of static. I normally would expect this from synthetic products. I am not convinced of the quality of this item.”

Helpful Report

Posted 2 years ago

Dear Pamela, We are so disappointed to find that you are not delighted with your purchase. This isn’t feedback we have ever had before. Please return your item using your pre-paid label and returns note and we will issue a full refund straight away. Tracy

Posted 2 years ago

“I have still not received it so I cannot comment on the sweater. Disappointed!”

Helpful Report

Posted 3 years ago

“Sent the wrong item.”

Helpful Report

Posted 3 years ago

“Sent wrong shirt!”

Helpful Report

Posted 3 years ago

Dear Sue, Thank you for leaving a review and so sorry that we made a mistake! Although we try very hard, these things occasionally happen. Please contact our customer services and we will rectify the problem straight away. Many apologies for the inconvenience caused.

Posted 3 years ago

“Sorry - we received the wrong size and am still awaiting the correct size to be posted”

Helpful Report

Posted 3 years ago

We are so sorry for our error, your correct item is on its way to you (with a little 'we are sorry' gift inside) and we hope you love it when it arrives.

Posted 3 years ago

“Sorry pressed the wrong button!! I am very happy with the jumper I ordered. Like the style very much. There were no washing instructions included. That would have been an improvement”

Helpful Report

Posted 3 years ago

“Disappointed with you deducting postage on my refund and then having to pay £7 recorded delivery back to you.”

Helpful Report

Posted 4 years ago

“I really feel there should be a free returns option of perhaps over £50 as most items fit the description. I’ve just had to pay £11 to ensure a safe return of an item costing £500”

Helpful Report

Posted 4 years ago

Hi Cheryl, please don’t hesitate to call us with feedback, especially on such an expensive item, and we would have willingly sent you a returns label. We are only a phone call away and here to help, Tracy

Posted 4 years ago

“You sent me the wrong size in the Kimono style (apologies accepted) and was told the correct size would be sent that day. I did receive the package but a different style altogether! I now await my original order of s/m in the Kimono. We all make mistakes.”

Helpful Report

Posted 4 years ago

Cashmere & Cotton is rated 4.9 based on 1,765 reviews