Cashmere & Cotton Reviews

Name: Cashmere & Cotton
Address: Unit 1&2, Bakery Offices, Gunnery Mill, Unit 1&2, Bakery Offices, Gunnery Mill, Cheshire East
Rating: 4.86

4.9 Rating 1,493 Reviews

97 %

of reviewers recommend Cashmere & Cotton

4.9

Based on 1,493 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Cashmere & Cotton:

We believe in great quality, long-lasting clothes which you'll love to wear for years to come. With over 30 years of experience, we only offer 100% pure cashmere. No mixing of fibres, just 100% in everything we do.

Visit Website

Phone:

01829 219016

Email:

info@cashmereandcotton.co.uk

Location:

Unit 1&2, Bakery Offices, Gunnery Mill,
Unit 1&2, Bakery Offices, Gunnery Mill
Cheshire East
CH3 8JA

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve ordered a few cashmere products now and the quality of the cashmere seems to differ. Some cashmere jumpers are very thin in quality, and cost over £200. While others are thicker in quality. And some are soft, as the high prices should reflect, while some other styles the cashmere is itchy/scratchy!!! High quality cashmere should never be itchy or scratchy. It seems the quality of the cashmere differs between styles which is a shame. On the positive side, returns and refunds have been smooth.”

Helpful Report

Posted 4 months ago

“Fabulous colour and style but smaller in size than the jumpers used to be which is a pity as now the Med/large is quite fitted, whereas the second size used to be generous. Not sure if would purchase again.”

Helpful Report

Posted 5 months ago

Thank you so much for taking the time to give us feedback about Cashmere & Cotton. We really appreciate it! We're sorry to hear that the sizing on this particular style is more fitted than you expected. Is there anything we can do to make things better for you? Is there another style that would work better for you? We value your honest feedback and would like to stress that we have not changed our sizing overall.

Posted 4 months ago

“Unfortunately, I did not receive my order. Instead I took a call explaining that they had possibly miscounted the jumpers they had in stock and were unable to fulfill my order. I was offered another colour but no compensation for the error.”

Helpful Report

Posted 1 year ago

Good Evening Laura, So sorry that you feel you need to leave a negative review. When stock is so low, we occasionally find the stock count out due to damages or returns, and we apologise that your item was not available. We did give a full refund and apology but were not aware that you were wanting compensation also. We are sorry to have let you down on this occasion. Kind Regards, Tracy Farrow

Posted 1 year ago

“beautiful cardigan, but very very oversized so had to return unfortunately, they don't send a label for postage when in the sale so paid for delivery and return. called at the weekend twice didn't get the as-promised call back - so called again on Monday. Disappointing”

Helpful Report

Posted 1 year ago

“Have to say the quality of the garments is excellent, but service, not so. Wrong item sent initially, so I reordered the correct item in case of sell out during sale period. Contacted C&C and was promised a refund of postage. Refund did not include postage and correct item arriving was charged postage. Sent all items back but have had to pay two lots of postage both ways, not happy. Previously purchased one of the cashmere kimono tunics which was fab, if I wasn't intending to purchase further kimono tunics in the future I would not shop with C&C again.”

Helpful Report

Posted 1 year ago

Good Morning Georgie, I am so sorry to hear about this issue and trust that we have now resolved this to you satisfaction. As promised we have refunded your postage costs and can only apologise for the mix up with your order at what was our busiest time of the year. I do hope that this will not deter you from ordering from us again in the future. Kind Regrds, Tracy

Posted 1 year ago

“sadly both jumpers bought for my daughter and daughter in law were far too big...waiting to return after the postal strike”

Helpful Report

Posted 1 year ago

“Cashmere depiler was not at all as in photo”

Helpful Report

Posted 1 year ago

“Disappointed, sent back.”

Helpful Report

Posted 1 year ago

“Although the cashmere is a lovely quality, the sizing is unreliable. I bought a cardigan and a jumper - both S/M and I am a size 8. They totally swamped me and could no way be described as S (even if you want them to be loose-fitting!) I will also be VERY reluctant in future to spend £300 and then have to pay for return postage :(... Really not good customer service in a competitive market!!”

Helpful Report

Posted 2 years ago

Thank you for your feedback. The styles in question are quite generous and we are sorry that the S/M was too large for you. We are looking to widen the size range going forward to accommodate both smaller and fuller figures. Please be aware that we do offer free uk returns on all full price products.

Posted 2 years ago

“Didn't look like the picture so it was returned.”

Helpful Report

Posted 2 years ago

“The scarf arrived quickly and expertly wrapped, alas the colour which looks like a rich golden yellow on the website has a greenish hue. A disappointing and expensive misadventure.”

Helpful Report

Posted 2 years ago

Good Morning to you. So sorry yo hear that the colour of your scarf was not as expected as we do shoot all our products in various lights to try and give as accurate images as we can. Please return this to us and we will issue a full refund and so sorry that you were not delighted with your purchase. We are happy to send an actual colour swatch ahead of your order should you wish to double check in the future. Thank you for your feedback.

Posted 2 years ago

“The quality of the jumper was beautiful but the colour was not consistent with the marketing I had seen. Was extremely disappointed to find that, in addition to delivery postage, I was also forced to pay for the return. Irksome particularly when I consider the colour was not as detailed. Unfortunately because of my experience I will not be purchasing again”

Helpful Report

Posted 2 years ago

So sorry that you were disappointed with our service as we strive to be transparent and helpful with all our valued customers. I am so sorry that you did not find the colour to be as expected, especially as we feature a number of images of our product on the site, photographed inside, outside in natural light and in the studio to demonstrate the colour as best we can. Return postage is applied during the sale but will be free when we launch the new season stock. Hope this helps and thank you for your feedback.

Posted 2 years ago

Cashmere & Cotton is rated 4.9 based on 1,493 reviews