Cash Register Group Reviews

Name: Cash Register Group
Address: Unit 5 Bramery Business Park Alstone Lane Cheltenham Glos GL51 8HE, Cheltenham
Rating: 4.83

4.8 Rating 1,187 Reviews

96 %

of reviewers recommend Cash Register Group

Company Reviews

Metrics

Info

4.8

Based on 1,187 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Cash Register Group:

We are a specialist cash register company. We are the largest authorised Main Dealers for Casio, Olivetti, Sam4s and Sharp in the UK. We have worked with over 58,000 customers worldwide since 2003.

Visit Website

Phone:

0800 161 5622

Email:

info@cashregistergroup.com

Location:

Unit 5 Bramery Business Park Alstone Lane Cheltenham Glos GL51 8HE
Cheltenham
GL51 8HE

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Cash Register Group 5 star review on 30th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased a returned used cash register from CRG and I am very pleased with it. It arrived in good time and was packaged in a strong cardboard box. Plenty of packing material to protect the register in transit. The manual is easy to follow but in saying that I did have a few issues I was stuck on. When I phoned the Tech help I was answered in good time. Mark (I think was his name) talked me through my issue of programming one section with great patience and got me through. Another day I called again with another issue, Shane I think, helped me solve this one easily. The tech help is excellent and I can whole heartedly recommend CRG. Very pleased. Peter.”

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Posted 7 months ago

“Having used CRG for the first time I asked loads of questions on the call to make sure I had exactly the right screen and it would be compatible with our current equip, all went well with next day delivery system up and running. Thank you”

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Posted 6 hours ago

“Get your money back from online scams”

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Posted 3 days ago

“Lots of different options for what I needed, once I chose delivery was speedy and well packaged! I’ve used them a few years ago and again recently definitely my go too for cash drawers/inserts and other pos items!”

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Posted 1 week ago

“Excellent service.”

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Posted 3 weeks ago

“Very professional service I can give 5 stars out of 5 👌”

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Posted 3 weeks ago

“very helpful CS. quick responde everytime”

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Posted 1 month ago

“Absolutely Frustrated with the women who answered the phone. I could not hear her and she does not speak clearly and then when I asked for help she was trying to read the manual while I was phoning from abroad. I said to her please take my number and call me back or get someone else to call me. Absolutely very dissatisfied with my experience. I called three times and she hung up on me twice! AFTER SENDING THIS REVIEW THE DIRECTOR CONTACTED ME IMMEDIATELY AND SORTED EVERYTHING OUT AND WAS VERY HELPFUL I AM NOW VERY HAPPY AND GRATEFUL POSSIBLY THE STAFF MEMBER NEEDS TO BE ADDRESSED BUT THE COMPANY ITSELF IS REALLY RESPONSIVE! THANK YOU !!!”

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Posted 1 month ago

Dear Customer, We sincerely apologize for the frustrating experience you had with our customer service. Your feedback is important to us, and we regret that our communication fell short of your expectations. We strive to provide clear and helpful assistance, and it seems we missed the mark during your calls. We appreciate you bringing this to our attention and will ensure further training for our staff to prevent similar issues in the future. Your concerns regarding hanging up are particularly troubling, and we will address this internally. Thank you for your understanding, and we hope to have the opportunity to earn back your trust. I have emailed you step by step instructions for the query you had. Hopefully this resolves the outstanding issue - but please let me know if further support is required. Warm regards, Team Cash Register Group

Posted 1 month ago

“Ordered a register on Wednesday was told it was being delivered the next day dpd sent a message saying they tried to deliver on Thursday total lie my Buisness is open from 10 am till 11 pm didn’t deliver on the Friday now Saturday so will not get the register until Monday at the earliest really poor and not good enough.”

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Posted 1 month ago

HI Albert, Apologies for the delay. i have just taken a look into this for you and it seems we entered your post code incorrectly (our error). I have updated DPD with the correct post code this morning. As the item is in the wrong depot, it will be re-labelled today (monday) and should be delivered to you tomorrow (tuesday) Apologies again

Posted 1 month ago

“Very helpful when I had problems on line to complete an order. One quick phone call and a very helpful gentleman assisted and sorted my problem. Fast dispatch and delivery. Will definitely be using them again can thoroughly recommend this company and products.”

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Posted 1 month ago

“Very helpful messaged the night before they got back to me first thing in morning told me what I needed to do and ordered the part sent next day delivery.”

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Posted 1 month ago

“Good quality and excellent service”

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Posted 1 month ago

“got it next day, just like they said”

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Posted 1 month ago

“A great selection and very easy to deal with, also easy payment options and great fast delivery”

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Posted 2 months ago

“It was pretty easy buying the Sumup device, but we found it difficult to set up. The instructions you give are basic and say nothing about getting your Chairman to set up the account correctly. I am Treasurer of Bude Choral Society and the Sumup phone line is very unhelpful. We tried out the device at a concert end March spending about £23 which looked to have worked. However, getting the money into our BCS account seemed very difficult. Our Chairman eventually got through to a human (getting past the AI robot on the phone line is not at all easy), and explained that this payment had not been made to the named account - this was one consequence of not setting it up properly mainly due to the lack of instructions from Sumup. The Chairman sent in a list of trustees for the charity which included details of Date of Birth. When checked Saturday, this had not arrived and thus had not been confirmed. The 'back payment' for ~ £23 was promised on Saturday 7/6/25 and I hope to confirm receipt of that this weeks. The whole set up is difficult. I hereby mark you as 2 on 5 for these reasons.”

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Posted 2 months ago

“Easy to order amazingly quick delivery”

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Posted 2 months ago

“Excellent service. Part sent didn't fit but support very helpful and sorted problems very quickly.”

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Posted 2 months ago

“Very polite on the phone. Quick and easy transaction with next day delivery. Happy customer and will definitely use again.”

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Posted 2 months ago

“I can categorically state it was an absolute pleasure dealing with Cash Register Group. I have always judged the worth of a company by their after sales service. They were courteous professional patient and went above and beyond my expectations. Excellent absolutely Excellent. Thank you Cash Register Group.”

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Posted 2 months ago

“Great piece of kit, just perfect for our market trading. Customer service friendly and helpful. Would highly recommend.”