Cash Register Group Reviews

Name: Cash Register Group
Address: Unit 5 Bramery Business Park Alstone Lane Cheltenham Glos GL51 8HE, Cheltenham
Rating: 4.83

4.8 Rating 1,174 Reviews

96 %

of reviewers recommend Cash Register Group

Company Reviews

Metrics

Info

4.8

Based on 1,174 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Cash Register Group:

We are a specialist cash register company. We are the largest authorised Main Dealers for Casio, Olivetti, Sam4s and Sharp in the UK. We have worked with over 58,000 customers worldwide since 2003.

Visit Website

Phone:

0800 161 5622

Email:

info@cashregistergroup.com

Location:

Unit 5 Bramery Business Park Alstone Lane Cheltenham Glos GL51 8HE
Cheltenham
GL51 8HE

Write Your review

Tell us how Cash Register Group made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Cash Register Group 5 star review on 30th December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The on/off button on our till screen Zonerich ZQ-A606 15" Android Terminal has broken twice in 3 months, we've only had the terminal 5 months. The first time they took the terminal away to repair, completed and returned within 4-5 working days. This time they advised they can send out a new on/off button to replace myself. However they have put someone else's order in the package and my button has presumably been sent to someone else. Now my business is another day without a till, unable to accept cash. Cheap items and poor customer service.”

Helpful Report

Posted 2 months ago

Apogies for the labelling issue in the warehouse and the prolonged delay. We have dispatched a new order today for you as discussed.

Posted 2 months ago

“Received faulty till, which does not close, and have to lock it with key to close it. I sent an emial straight away but no reply. Rang but they wanted me to send till to look at without any replacements. I think you should understand that shops can't function without till. i will have to order from somewhere else now.”

Helpful Report

Posted 5 months ago

“I wouldn’t recommend this till, very touchy. Only had it 4 weeks and decided to buy another new till Sam4, more reliable, better cash drawer.”

Helpful Report

Posted 7 months ago

“I tried contacting this company wont get back to me on my return.”

Helpful Report

Posted 11 months ago

“Ordering and delivering was fine. The ad is misleading. The first words are 'Basic' which is a lie. Basic means easy to use, not complicated. This machine has so many different settings on it, that it is very hard to navigate through. Basic to me means put in amount of order, how much cash was received and change was shown. At end of day, turn it to z, it prints out what was received in cash, how many orders were taken, finished. Next day, starts over from beginning. Not this one. You have to navigate to even get to z, it doesn't delete anything, it just carries on from day before. Machine is for a rocket scientist, not a small business.”

Helpful Report

Posted 1 year ago

hi Deborah, thanks for your review. i can see you've ordered the XA137 - While the machine does have various options / settings - it doesn't mean you have to use them. to use it in it's simplest way, all you do is go to registration type amount hit department repeat for multiple items press sub total (and machine will give you a running total) you can either press a payment button or type in the amount of cash then press cash for it to calculate the change. to run the Z report, go to Z reports > FINANCIAL > ENTER and that's it. if its not resetting it is likely you are running it in X report rather than Z. we do offer free support - so feel free to reach out to us if you still need help

Posted 1 year ago

“Dilvery 1-2 days first day DPD sorry delay we can't deliver today ,second day driver turned up can't find parcel in the van will return later,nope,even though explained need this till to open shop tomorrow, day three sat waiting for delivery only to get message that I'm not home, and that they will kindly try again in a couple of days!!well crg guess. In less try then days that I have been waiting,what you can do with your cash register??”

Helpful Report

Posted 1 year ago

hi Nick, sorry for the issues experienced with DPD. i can now see the item is delivered. sorry it has arrived late to yourselves. i can see from the tracking: day 1 - unable to deliver - problem encountered on route (not sure of reason sorry) day 2 - attempted delivery at 6.28 - photo taken of your gate day 3 - unable to deliver (this is probably the day the driver couldn't find the parcel in van as no scans) day 4 - delivered

Posted 1 year ago

“On the 19th of July , my parcel was delivered to a wrong address by Diallo . Please refund the 37 pounds I paid for the cost of the sum up and the delivery of the item . Yours sincerely , Omoruyi Ogie .”

Helpful Report

Posted 1 year ago

Hi we have looked at the pictures and the addresses for both deliverys you have had from us and they went to the same door and both were received by OGIE - you may call the office if you wish to discuss this further or if you would like me to send you the delivery pictures

Posted 1 year ago

“Cannot get on with system”

Helpful Report

Posted 1 year ago

Hi Peter can we help at all? We do have technical support for you on 0800 1615622

Posted 1 year ago

“Ordered a new hand held POS device. However, when received, it was not brand new and the serial number of the device did not match the number on the box. Unfortunately, I am not able to recommend this retailer.”

Helpful Report

Posted 2 years ago

“To Manager of CRG: I cannot update my machine. After wifi and email registration I got "SERVER ERROR" many times. Nobody can help in your office because call ends very quick. Tell me where I can get help . I need to update my machine. Jorge Deliot-Mikoherb limited”

Helpful Report

Posted 2 years ago

please log in to your sumup account on a web browser, in the top right you will see a box called 'Support' - please click this and start a live chat with a member of the support team who will be able to help you. thanks

Posted 2 years ago

“really bad as I hase recieved my order after 3 days even I have paid extra for next day delivery .”

Helpful Report

Posted 2 years ago

as these are payment devices - we have to follow compliance procedures.

Posted 2 years ago

“I suggest you change your courier as I paid the extra to have it delivered the next day and I haven’t received it yet I keep getting emails to say there is a delay it will be with you tomorrow after waiting in for it to arrive I’m not amused kind regards Roger Lillicrap”

Helpful Report

Posted 3 years ago

Hi Roger - sorry that you had a bad experience with delivery

Posted 3 years ago

“Never received my purchase, it went to the wrong house, and instead of appologising, I was told to go pick it up..when I said I won't go looking around to find something I ordered and paid for..was told they will ask the driver to pick up and deliver to me,which never happened..put me in a sticky spot and have to buy one elsewhere.....not helpful,very dissatisfied!”

Helpful Report

Posted 3 years ago

hi, when you called to say the item hadn't been received, it had been delivered to wrong house by DPD - it was only approx 300m down the road - and although not the service you should expect, we suggested that you just go and collect to resolve the issue quickly. however as you refused - we sent a member of the team to the property which took approx 45mins. by the time we got there - no one answered. we returned to the property in the evening - and we were told the parcels have gone from the shared corridor. we have since refunded you in full and still without the items.

Posted 3 years ago

“Still not received my item , phoned cash register group and told me they will look into it and some one will phone me back, still waiting for someone to phone me . Very frustrating”

Helpful Report

Posted 3 years ago

“Wrong item sent. I was in need of a cash register urgently. Please check your item before sending if.”

Helpful Report

Posted 5 years ago

“Not happy with your company. Paid for next day delivery on Thursday, it still hasnt arrived. Rang DPD to ask them but cant get through. Tried tracking parcel but reference number not reconised. Rang company spoke to a very rude man who said cant hear you and hung up.”

Helpful Report

Posted 6 years ago

hi there, i'm really sorry you are experiencing a delay in delivery of your item. i've checked our delivery statuses and we do have two consignments outstanding from friday delivery. as you havent left any details about yourself i have no way of identiying your order but please feel free to call me on 0800 161 5622 asking for Mark and i will investigate and find out where your order is. i'm sorry if you feel you was spoken to rudely - i can assure you we wouldnt hang up on a customer if we could hear you. thanks Mark

Posted 6 years ago

hi, i've just found your email address and looked at your order. your order was placed on friday morning at 1.35am - the order was shipped the same day with Royal Mail first class and should have arrived today, if its still not with you by tomorrow (tuesday) please let us know thanks mark

Posted 6 years ago

“You will be OK dealing with this company if you spend a lot of money, but not if your needs are basic and low value. And that came from them, I quote 'you only spent £100.' Forget the fact that the product sold is not fit for purpose and only purchased in October. They have refused to entertain a replacement only offering a repair and I have to pay postage both ways. What good is that to a small business needing a till to trade? Not at all customer friendly or service orientated.”

Helpful Report

Posted 8 years ago

Hello Mark, we spoke earlier on the phone. Your cash drawer is catching and staying shut, we helped you over the phone yesterday when the lock was in the down position. It sounds like it is catching again. We can repair this machine but you do have to send it to us as it hasn`t got an on-site warranty. Other models we sell like the Olivetti or Sharp models has better types of warranty like On-site or Swap out, which you may want to look at next time you purchase a cash register. We do also recommend all businesses to have a backup machine should issues like this arise. We tried to be friendly and we are giving you the service you paid for but we cannot offer something you have not paid for. I would recommend using the courier service "Parcel2go" which can be found on the internet, they will pick up and deliver to our premises for about £6 to £8 Best regards, Des Hooper

Posted 8 years ago

Cash Register Group is rated 4.8 based on 1,174 reviews