Cash Register Group Reviews

Name: Cash Register Group
Address: Unit 5 Bramery Business Park Alstone Lane Cheltenham Glos GL51 8HE, Cheltenham
Rating: 4.84

4.8 Rating 1,066 Reviews

97 %

of reviewers recommend Cash Register Group

Company Reviews

Metrics

Info

4.8

Based on 1,066 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Cash Register Group:

We are a specialist cash register company. We are the largest authorised Main Dealers for Casio, Olivetti, Sam4s and Sharp in the UK. We have worked with over 58,000 customers worldwide since 2003.

Visit Website

Phone:

0800 161 5622

Email:

info@cashregistergroup.com

Location:

Unit 5 Bramery Business Park Alstone Lane Cheltenham Glos GL51 8HE
Cheltenham
GL51 8HE

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Cash Register Group 5 star review on 14th July 2022

Richard Briggs

Cash Register Group 5 star review on 25th November 2021

Edison Vejzi

Cash Register Group 5 star review on 6th August 2020

Cash Register Group 5 star review on 30th July 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordering and delivering was fine. The ad is misleading. The first words are 'Basic' which is a lie. Basic means easy to use, not complicated. This machine has so many different settings on it, that it is very hard to navigate through. Basic to me means put in amount of order, how much cash was received and change was shown. At end of day, turn it to z, it prints out what was received in cash, how many orders were taken, finished. Next day, starts over from beginning. Not this one. You have to navigate to even get to z, it doesn't delete anything, it just carries on from day before. Machine is for a rocket scientist, not a small business.”

Helpful Report

Posted 3 weeks ago

hi Deborah, thanks for your review. i can see you've ordered the XA137 - While the machine does have various options / settings - it doesn't mean you have to use them. to use it in it's simplest way, all you do is go to registration type amount hit department repeat for multiple items press sub total (and machine will give you a running total) you can either press a payment button or type in the amount of cash then press cash for it to calculate the change. to run the Z report, go to Z reports > FINANCIAL > ENTER and that's it. if its not resetting it is likely you are running it in X report rather than Z. we do offer free support - so feel free to reach out to us if you still need help

Posted 2 weeks ago

“Dilvery 1-2 days first day DPD sorry delay we can't deliver today ,second day driver turned up can't find parcel in the van will return later,nope,even though explained need this till to open shop tomorrow, day three sat waiting for delivery only to get message that I'm not home, and that they will kindly try again in a couple of days!!well crg guess. In less try then days that I have been waiting,what you can do with your cash register??”

Helpful Report

Posted 3 months ago

hi Nick, sorry for the issues experienced with DPD. i can now see the item is delivered. sorry it has arrived late to yourselves. i can see from the tracking: day 1 - unable to deliver - problem encountered on route (not sure of reason sorry) day 2 - attempted delivery at 6.28 - photo taken of your gate day 3 - unable to deliver (this is probably the day the driver couldn't find the parcel in van as no scans) day 4 - delivered

Posted 3 months ago

“Dont buy anything from this company, they don't deliver on time. Three days I've been waiting for a cash register they promised to deliver next day. And have the cheek to ask me to write a review. Unbelievable.”

Helpful Report

Posted 8 months ago

Hi - We appreciate all reviews that we receive - however the issue was with the delivery company which we will look into - we did ship with next working day delivery for you and looking at the delivery log extra delivery instructions were required by the courier for the delivery

Posted 8 months ago

“On the 19th of July , my parcel was delivered to a wrong address by Diallo . Please refund the 37 pounds I paid for the cost of the sum up and the delivery of the item . Yours sincerely , Omoruyi Ogie .”

Helpful Report

Posted 8 months ago

Hi we have looked at the pictures and the addresses for both deliverys you have had from us and they went to the same door and both were received by OGIE - you may call the office if you wish to discuss this further or if you would like me to send you the delivery pictures

Posted 8 months ago

“Cannot get on with system”

Helpful Report

Posted 9 months ago

Hi Peter can we help at all? We do have technical support for you on 0800 1615622

Posted 9 months ago

“Never received my item! DPD dumped it on my doorstep when I was away for the weekend, and it wasn’t there when I got home! I received no delivery updates from this company to tell me it was being delivered. Contacted the company asking when I could expect my delivery, was how I found out my parcel was missing, received no help from them, they could not care less! They’ve got my £173 so aren’t interested in what’s happened to my parcel! Meant to be investigating with courier but haven’t communicated at all! DO NOT use this company, they are absolute cowboys! They are allowing couriers to leave parcels In unsafe places, they’re accepting this, so are part of the problem! This issue is meant to be between them and the courier, but they’re happy to allow the customer to be affected! If a box is on a doorstep, the photograph is meant to show the door partially open, mine doesn’t. Courier states I accepted the parcel, but I was away, so this is a blatant lie! Time stamped, photographic evidence showing I was away with my family was submitted, but ignored! Who’s to say the courier didn’t lift the box, he lied about me signing for it, so has proven the he is untrustworthy. DPD are also banned from my property so shouldn’t have received this parcel in the first place, all factors this company are choosing to ignore! ***DO NOT WASTE YOUR MONEY ON THIS LOT! YOU WILL ONLY BE RIPPED OFF IF THERE’S A DELIVERY ISSUE! THE AFTER SALES TEAM ARE AWFUL!***”

Helpful Report

Posted 10 months ago

hi Laura, as previously communicated the parcel was left as you have previously given DPD permission to leave - unfortunately they didn't leave in the previously requested area. there is a ongoing investigation with DPD (reference 15976787847889) while I agree entirely the time taken is longer than expected - we have acted on the incident asap. You have opened an open Paypal dispute - therefore that is in Paypal hands. we have also received two negative reviews online from us for what seems to be something outside our control. Also on our site we even state we use DPD on the checkout, but you continued to order with us, even though there seems to be some kind of prior disagreement with yourself and DPD.

Posted 10 months ago

“Ordered a new hand held POS device. However, when received, it was not brand new and the serial number of the device did not match the number on the box. Unfortunately, I am not able to recommend this retailer.”

Helpful Report

Posted 11 months ago

“Delivery was excellent, the printer and supplies arrived the next day. However, customer support is non-existent. Having had trouble getting the printer installed and working, I rang for help. the young lady I spoke to couldn't help, and promised someone would call me back. This did not happen. A follow-up e-mail from me the following morning (with alternative contact details) also produced no result. I currently have a printer I cannot use.”

Helpful Report

Posted 1 year ago

hi Stephen thanks for your review and sorry to hear of the poor experience to date. i will locate your email and be in touch shortly today. thanks Mark

Posted 1 year ago

“To Manager of CRG: I cannot update my machine. After wifi and email registration I got "SERVER ERROR" many times. Nobody can help in your office because call ends very quick. Tell me where I can get help . I need to update my machine. Jorge Deliot-Mikoherb limited”

Helpful Report

Posted 1 year ago

please log in to your sumup account on a web browser, in the top right you will see a box called 'Support' - please click this and start a live chat with a member of the support team who will be able to help you. thanks

Posted 1 year ago

“really bad as I hase recieved my order after 3 days even I have paid extra for next day delivery .”

Helpful Report

Posted 1 year ago

as these are payment devices - we have to follow compliance procedures.

Posted 1 year ago

“I suggest you change your courier as I paid the extra to have it delivered the next day and I haven’t received it yet I keep getting emails to say there is a delay it will be with you tomorrow after waiting in for it to arrive I’m not amused kind regards Roger Lillicrap”

Helpful Report

Posted 2 years ago

Hi Roger - sorry that you had a bad experience with delivery

Posted 2 years ago

“Never received my purchase, it went to the wrong house, and instead of appologising, I was told to go pick it up..when I said I won't go looking around to find something I ordered and paid for..was told they will ask the driver to pick up and deliver to me,which never happened..put me in a sticky spot and have to buy one elsewhere.....not helpful,very dissatisfied!”

Helpful Report

Posted 2 years ago

hi, when you called to say the item hadn't been received, it had been delivered to wrong house by DPD - it was only approx 300m down the road - and although not the service you should expect, we suggested that you just go and collect to resolve the issue quickly. however as you refused - we sent a member of the team to the property which took approx 45mins. by the time we got there - no one answered. we returned to the property in the evening - and we were told the parcels have gone from the shared corridor. we have since refunded you in full and still without the items.

Posted 2 years ago

“Still not received my item , phoned cash register group and told me they will look into it and some one will phone me back, still waiting for someone to phone me . Very frustrating”

Helpful Report

Posted 2 years ago

“Wrong item sent. I was in need of a cash register urgently. Please check your item before sending if.”

Helpful Report

Posted 4 years ago

“Not happy with your company. Paid for next day delivery on Thursday, it still hasnt arrived. Rang DPD to ask them but cant get through. Tried tracking parcel but reference number not reconised. Rang company spoke to a very rude man who said cant hear you and hung up.”

Helpful Report

Posted 4 years ago

hi there, i'm really sorry you are experiencing a delay in delivery of your item. i've checked our delivery statuses and we do have two consignments outstanding from friday delivery. as you havent left any details about yourself i have no way of identiying your order but please feel free to call me on 0800 161 5622 asking for Mark and i will investigate and find out where your order is. i'm sorry if you feel you was spoken to rudely - i can assure you we wouldnt hang up on a customer if we could hear you. thanks Mark

Posted 4 years ago

hi, i've just found your email address and looked at your order. your order was placed on friday morning at 1.35am - the order was shipped the same day with Royal Mail first class and should have arrived today, if its still not with you by tomorrow (tuesday) please let us know thanks mark

Posted 4 years ago

“You will be OK dealing with this company if you spend a lot of money, but not if your needs are basic and low value. And that came from them, I quote 'you only spent £100.' Forget the fact that the product sold is not fit for purpose and only purchased in October. They have refused to entertain a replacement only offering a repair and I have to pay postage both ways. What good is that to a small business needing a till to trade? Not at all customer friendly or service orientated.”

Helpful Report

Posted 7 years ago

Hello Mark, we spoke earlier on the phone. Your cash drawer is catching and staying shut, we helped you over the phone yesterday when the lock was in the down position. It sounds like it is catching again. We can repair this machine but you do have to send it to us as it hasn`t got an on-site warranty. Other models we sell like the Olivetti or Sharp models has better types of warranty like On-site or Swap out, which you may want to look at next time you purchase a cash register. We do also recommend all businesses to have a backup machine should issues like this arise. We tried to be friendly and we are giving you the service you paid for but we cannot offer something you have not paid for. I would recommend using the courier service "Parcel2go" which can be found on the internet, they will pick up and deliver to our premises for about £6 to £8 Best regards, Des Hooper

Posted 7 years ago

Cash Register Group is rated 4.8 based on 1,066 reviews