“A delivery did not turn up. I emailed "Caroline" on Monday 24th August to enquire about it. She arranged a replacement delivery which arrived today 26th August. The service I received after reporting the missing delivery was 2nd to none. I would not hesitate in recommending Cartridge People toy friends.”
Thank you for taking the time to leave a review, William. We’re glad the replacement delivery arrived and that the service you received was second to none. We’ll pass your thanks on to Caroline.
Kind regards,
Team Cartridge People
“I spoke to Sam about an issue I had with one of the cartridges I’d ordered, as it wouldn’t work. He was very thorough trying to resolve the issue and even sent out a replacement straight away. Just wanted to leave a review to say thank you.”
Thank you for taking the time to leave a review, Amanda. We’re really glad to hear Sam was thorough and could arrange a replacement promptly.
Kind regards,
Team Cartridge People
“Sam was very helpful in getting my order placed and completed.
I don't like doing everything on line, so to speak to a real person gets the thumbs up.”
Thank you for your lovely review. We’re glad Sam could help and that talking to a real person was a positive part of your experience.
Kind regards,
Team Cartridge People
“Great service and products. I've been using Cartridge People for a while and their products work perfectly well. Great team and timely delivery too. Never had an issue with a product or with service.”
Thank you for your fantastic review. We’re pleased to hear you’ve had a consistently positive experience with our products and service, and that delivery has met your expectations.
Kind regards,
Team Cartridge People
“Who wants problems with ink and stationery supplies?
Not me - hence why i use this company. Fast and reliable.
Spoke to Sam to ask if i could use leftover HP ink in my Epson printer - he advised against it but also suggested i clean my printer heads, as i still had enough ink in the tank.
He talked me through it and the issue was resolved.
Very impressed - thanks Sam.”
Thank you so much for your lovely review!
Who wants problems with ink and stationery supplies? Not us either! 😊 We're delighted to hear that you've found us fast, reliable, and easy to deal with.
It's great to know that Sam was able to help.
I'll be sure to pass your kind comments on to Sam. Feedback like yours means a lot to the team.
Thanks again for taking the time to leave a review, and if you need anything in the future, you know exactly where to find us!
Kind regards,
Team Cartridge People
“Brilliant service from Cartridge People today, thank you Marianne. I rang about damaged package of cartridges and got an instant positive feedback and apology. Also info on recycling cartridges. Great service”
Hi George,
Thank you for your kind message. We’re glad Marianne could help quickly and that you found the information on recycling cartridges useful.
Kind regards,
Team Cartridge People
“I do not do a lot of printing and recently on switching on the printer I had a problem, my printer showed a compatibility problem with the ink cartridge although I had always used the same cartridges. Tried several times before considering to throw out the printer then my wife mentioned I should phone the Cartridge People, I spoke to Liam who took time trying to resolve the problem, he kindly offered to send a replacement cartridge which arrived the next day.
Inserted the cartridge and everything worked and produced an excellent clear print.
Many thanks to Liam for spending time and resolving the problem.
Highly recommend the Cartridge People.I
Regards.
S Taylor
Cambridgeshire”
Hi Stan,
Thank you so much for taking the time to leave such a wonderful review.
We're delighted to hear that Liam was able to help resolve the compatibility issue and save your printer from being replaced. We understand how frustrating these kinds of problems can be, so it's great to know that the replacement cartridge arrived quickly and got everything working perfectly again.
I'll be sure to pass your kind comments on to Liam, who will be pleased to hear that his time and effort made such a difference.
Thank you for choosing Cartridge People and for your recommendation. We really appreciate your support and look forward to helping you again in the future.
Kind regards,
Team Cartridge People
“Rang with a stubborn printing issue - spoke with Aden who very calmly talked me through what options to take...
An error light came on with a message which, in the end turned out to be wrong.
Many thanks Aden!!!”
Hi Ian,
Thank you for your kind feedback. We’re glad Aden could calmly guide you through the options and assist with the issue, even though the error message turned out to be false.
Kind regards,
Team Cartridge People
“The company and Alison in particularly was so helpful with a small problem I had. The delivery and response to my query was immediate. Wish more companies were like this.”
Hi Margaret,
Thank you for your kind words. We're glad Alison could help and that you found the delivery and response prompt.
Kind regards,
Team Cartridge People
“Customer service was excellent when I complained that I was one item short in my delivered order. Alison quickly contacted me, was polite and willing to help. She resolved the problem to my complete satisfaction. I will not hesitate to use Cartridge People again”
Hi there,
Thank you for your kind words. We’re glad Alison could help quickly and that you’re satisfied with the resolution. We look forward to assisting you again.
Kind regards,
Team Cartridge People
“I ordered a set of Canon Cartridges for my Canon 3650S printer. Instead of processing my order immediately Cartridge People delayed despatch, telephoning me several times trying to pursuade me to change my order to use their own brand of cartridges. I had tried their own brand cartridges previously and found them most unsatisfactory. I will not be using this company again.”
Sorry to hear about your experience. Delayed despatch and the upsell calls you received are not the experience we want for our customers, especially when the alternative brand isn’t satisfactory for you. We appreciate you sharing this and will pass your feedback to the team.
Kind regards,
Team Cartridge People
