Carpet Bright UK Reviews

Name: Carpet Bright UK
Rating: 2.74

2.7 Rating 144 Reviews

100 %

of reviewers recommend Carpet Bright UK

Company Reviews

Metrics

Info

2.7

Based on 144 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Carpet Bright UK:

Carpet Bright UK is an award-winning carpet cleaning company with over 20,000 positive customer reviews. We've recently been voted #1 Carpet & Upholstery Cleaners in London, Surrey, Kent, Sussex, Hertfordshire and Buckinghamshire.

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Phone:

020 3011 5590

Email:

info@carpetbright.uk.com

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Carpet Bright UK 1 star review on 9th June 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful service!”

Helpful Report

Hello Alan, I'm sorry to hear our service did not meet your expectations. I have tried to reach out to you regarding your concerns via email. I look forward to hearing from you and putting things right.

“Carpets look great. Tech was very polite. The stains on my couch are all still there. Frustrating since it was so expensive to clean.”

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“Very expensive. Remains to be seen if it is worth it or not.”

Helpful Report

Hello Kim, Thank you for taking the time to leave us a review. Our pricing is based on the size of the room, the expertise of our technicians and the type of cleaning we offer. From your initial telephone call, we were always fully transparent with our pricing and this price quoted never changed. If you have any further concerns please feel free to contact us.

“The edges were not cleaned on any of the carpets - it is very obvious on the stairs. The technician was very nice but some stains weren't removed.”

Helpful Report

Hello Mrs Murphy. I'm sorry to hear that our clean did not meet your expectations. Please give us a call and we would be more than happy to schedule a revisit to make things right.

“The service guy left my carpets way too wet.”

Helpful Report

Hello Caroline. Thank you for taking the time to leave us a review. As discussed with our aftercare team, the drying time is affected by humidity, temperature and air flow. We would suggest airing the rooms out to improve air circulation. If you need any further information or advice, please feel free to call us back.

“Nice technician and arrived on time, but my carpets look no different?!?”

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“Very thorough. Carpet smells fresh and is drying quickly even in January. I like that there is no chemical residue. I still see some high traffic area discoloration although its lighter than it was before.”

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“Looks great, fast service. Only problem is probably the fact that our carpet is 12 years old. Was hoping he could even out where a rug used to sit in our front room. Happy overall!”

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“We had two different people come out. The first cleaning wasn't too impressive but the second person that came out to do the other half of our house made our carpets look like new.. Thank you Ben!!!”

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Hello Mrs Craigs, I'm sorry that the first clean did not meet your expectations. Thank you for giving us a second chance! We really hope to serve you again soon!

“The service person who came to the house was very professional and polite. He did his best to clean our old carpet. Unfortunately, there were several stains he couldn’t get out.”

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“Average service received.”

Helpful Report

Hello Kimberley, thank you for taking the time to leave us a review. Our customer care manager will reach out to you to discuss your clean in further detail.

“Quick, easy, and a great job but far too pricey!”

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“I would highly recommend Carpet Bright UK they are quick and fast with great service but disappointed that the carpets took 6 hours to dry!”

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“Genuinely nice guys and good results but they let themselves down with poor time keeping.”

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“I think overall the job it self was okay but my invoice says I should have got 4 rooms cleaned and not three! Not too happy about that! Had a fourth room that didn’t get cleaned at all!”

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Hello Lesley, thank you for taking the time to leave us a review. I'm sorry to hear that there's been some confusion with your booking. I have spoken to your technician and we're more than happy to return to clean the fourth bedroom as originally agreed. Our customer care team has sent you an email directly to organise a suitable day and time. Once again, apologies for the misunderstanding.

“The mattress is wonderfully clean. The only reason I didn't give 5 stars is because the scent that was applied was absolutely overwhelming. I had to open the window even though it was freezing outside and leave it open with the fan full blast for about 2 hours to get rid of it. It was a lot like the scents they use at the car wash, and I guess lots of folks probably like them.”

Helpful Report

Hello Jeff, thank you for leaving us feedback. I'm sorry to hear you're not keen on the deodoriser our technician used. If in the future you decide to use our company again, I've made a note to ensure we discuss an alternative product. Thank you for choosing Carpet Bright UK.

“I'm was a little underwhelmed with the overal clean. I was expecting my carpet to look alot better after the clean but I've never had a carpet cleaned before so maybe my expectations were too high.”

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“Service prior to visit and during visit was excellent, timely and professional. Unfortunately the stain on my carpet is still visible so disappointed with end results.”

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“Overall I'm pleased with the cleaning of our carpet, but I do think customer service needs a bit of attention.”

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Hello Peter, thank you for leaving a review. I'm pleased your carpet clean went well. Our customer care manager has sent you an email directly to discuss your customer service experience. Thank you for choosing Carpet Bright UK.

“Disappointed with the overal results but the technician did his best. Will not use again.”

Helpful Report

Carpet Bright UK is rated 2.7 based on 144 reviews