Carpet Bright UK Reviews

Name: Carpet Bright UK
Rating: 4.90

4.9 Rating 3,393 Reviews

100 %

of reviewers recommend Carpet Bright UK

Company Reviews

Metrics

Info

4.9

Based on 3,393 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Carpet Bright UK:

Carpet Bright UK is an award-winning carpet cleaning company with over 20,000 positive customer reviews. We've recently been voted #1 Carpet & Upholstery Cleaners in London, Surrey, Kent, Sussex, Hertfordshire and Buckinghamshire.

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Phone:

020 3011 5590

Email:

info@carpetbright.uk.com

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Carpet Bright UK 1 star review on 9th June 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good overall clean but arrived 2 hours late to my appointment.”

Helpful Report

“The clean was very substandard. Not all of the stains were removed and the cleaner turned up late.”

Helpful Report

Hello Mrs. Baird, Thank you for taking the time to leave your honest feedback. We're sorry to hear some of the stains were not removed in our cleaning process. We would love to give them another shot! I have emailed you directly to organise a return visit. We look forward to putting things right. Regards, Carpet Bright UK

“Just had carpets cleaned by Carpet Bright UK absolutely delighted, very professional would gladly recommend them to anyone will certainly use them again thank you once again.”

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“The carpet cleaner was very professional. Was disappointed after it had dried out, could not tell it had been cleaned.”

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“Cleaning was to a good standard, however, was 3 hours late for appointment and only advised me after I had contacted the office that they would be late.”

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“Carpet looks much better. Customer service was excellent!”

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“The tech was very professional. Answered all my questions. However no reflection the tech but I feel carpets would get a little bit more cleaner if some kind of shampoo was used. Good price”

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“The gentleman that came out was very nice and professional. The carpet cleaning, however, was not as I expected. It more costly than i thought.”

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“I heard Carpet Bright UK was expensive but worth the money. My carpets look like some one just vaccuumed. Most of the spots are still present. Technician was very friendly.”

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“Displeased with my overal clean to my carpets. I was told that when the carpet dried the high traffic areas would be 50% lighter.”

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“I've had carpets and upholstery cleaned and while the carpet cleaning worked out pretty well, the sofa and loveseat did not come up great.”

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“Very nice man and very helpful but now the carpets are dry bit disappointed with some of the results.”

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“The carpet cleaner did an average job but satisfactory results for my landlord.”

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“Overall pleased with the clean but a little disappointed in the high traffic areas.”

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“We probably not hire them again as stains resurfaced after 3 weeks of the clean. The employees were all very nice.”

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“The office (Kirsty) is very proficient, the time keeping good, but the overall results of the work disappointing.”

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“Booking the job was very easy and Natasha was very helpful. The stain that we paid to remove is still showing after 2 cleans. :(”

Helpful Report

Hello Mrs Phelps, thank you for taking the time to leave us a review. Although we boast some of the most experienced carpet cleaning technicians in this industry, unfortunately, stain removal is not a guaranteed service. If you would like to discuss this further, I have sent you an email with my contact details.

“Good job done. Just was more expensive than I thought”

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“This is the first time we've had our carpets cleaned since buying the house 3 years ago. The carpets look good (so far). I wasn't impressed with 2 things: that the technician walked on my freshly cleaned carpets, which were still damp, without shoe covers; it appears that he emptied the vacuum in our outside bin (maybe that's standard); and after he finished, he used our fridge to refill his cup. Had he asked my permission, I'd likely have said "yes" but I think I deserve the respect of him asking.”

Helpful Report

“The tech reached out asking if he could come a couple of hours early because his other jobs finished fast. I agreed and scrambled to get ready. He was very polite and friendly and seemed to do a good job but I noticed the carpet seemed saturated after the clean.”

Helpful Report

Carpet Bright UK is rated 4.9 based on 3,393 reviews