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Carmats4U Reviews

4.8 Rating 13,324 Reviews

96 %

of reviewers recommend Carmats4U

Company Reviews

Product Reviews

4.8

Based on 13,324 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Carmats4U:

Welcome to Carmats4u.com, the longest running Car Mat Manufacturer for over 34 years.

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Carmats4U 5 star review on 22nd September 2022

Carmats4U 5 star review on 21st September 2022

Carmats4U 5 star review on 20th September 2022

Simon Dela Cruz

Carmats4U 5 star review on 20th September 2022

Simon Dela Cruz

Carmats4U 5 star review on 20th September 2022

Simon Dela Cruz

Carmats4U 5 star review on 19th September 2022

Carmats4U 5 star review on 12th September 2022

185

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very disappointed in regards to the delivery time it takes from ordering until your purchase has arrived. Order went in a week ago and I did ring to see where it was and was annoyed to hear it hadn’t even left yourselves after a week”

Posted 3 months ago

Hi Ashley, Thank you for your time on the phone just now. As we explained, as you're outside of the UK mainland (NI), our delivery times are up to 8 working days for your location and today is the 6th working day. The item has been dispatched and it should be with you within the next couple of working days. As we make your items to order, in our UK factory, sometimes it can take longer than usual to dispatch them, especially during peak times. We're sure that you will receive your item in the promised timeframe. If this is not the case, please do get back in touch with us as we're always happy to help. Kind regards, Jamie Barke Sales Director

Posted 3 months ago

“Very disappointed with the quality of the mats. Very expensive and they are very lightweight. Proper car rubber car mats should have weight to them. Think twice before you order. Typicial internet company.”

Posted 3 months ago

Hi Simon, I'm sorry you feel mislead. I can see you ordered the light-weight EVA. We describe the item on the website as below: "Finally, the best of the best, our latest, completely exclusive, 100% odourless, EVA Diamond Cell Car Mats. Designed to be lightweight, but super thick (6mm). The Diamond Cell design captures any dirt / spills, ensuring 100% floor well protection. They're also very easy to clean and maintain, simply jet wash or hose down." As you can see, we do inform you this is a lightweight material but it's our thickest and most durable. EVA is designed to compete with Rubber as it's more durable and easier to maintain. If you would prefer something heavier, you can return the item for an exchange. We have two other variants of Rubber Car Mats which might be more suitable. If this is of interest, please email us with your order number and we will be happy to help. The EVA mats are actually installed in my work vehicle and have been for over a year. They are still as good as new and capture any spills. Our Rubber Car Mats don't incorporate the deep diamond cells. Anyway, our email address is support@carmats4u.com We will look forward to assisting you further. Kind regards, Jamie Barke Sales Director

Posted 3 months ago

“Still waiting for them 15 days later”

Posted 4 months ago

Hi Gary, We're sorry to hear you've not received your item. Please if you can get in touch as soon as you can via email laura.lacey@uniqueproductsuk.com If you can include your order number please, I will then be able to investigate this for you. Kind regards, Laura Lacey Sales Manager

Posted 4 months ago

“Ordered mats for Christmas mid December, still not arrived, poor customer service one person from another doesn’t know what they are doing!”

Posted 4 months ago

“I received the wrong size mats, I provided photos, but then had to prove my vehicle registration was correct, then I proced they were wrong, so they requested paper templates if my own mats, it took two weeks of phone calls and email to get a return label, then I had to use a PayPal dispute to get refunded. They did not respond to it at all. Over two weeks of messing about for a refund for something that could have been resolved in a day. Absolutely ridiculous. I'll never use them again.”

Posted 5 months ago

Hello Rich, I'm sorry to see you had a bad experience with us. In regards to your order, we provided you with the latest Volkswagen Tiago, which as we understand, was a little different in shape compared to your current mats. We were investigating this issue with you, as the template we have, was supplied to us by an approved Volkswagen dealer. We did offer free replacements to you as we were trying to resolve this as quickly as we could. We really are sorry for you not having the best experience. We're awaiting a brand new template for your vehicle which should be with us within the next few days. I understand we provided you with a free returns label and you would be receiving a full refund once the item was returned. We're a very fair, very helpful manufacturer which will always do everything we can to ensure you have a positive experience. If you change your mind or need us again, feel free to get in touch. Have a great Christmas and New Year. Kind regards, Jamie Barke Sales Director

Posted 5 months ago

“I purchased a set of 5 mats for my car and entered the plate number as requested and the images shown on the web page including showed exactly what was required. On receipt the mats contained Velcro stickers and not the fixings that were required. Despite emails going back and forward plus two telephone calls giving the required information I am still waiting for a template showing the position of the fixings, this promised to be sent out on an urgent basis last Friday. Customer service is poor and I believe emails and not being properly read before response.”

Posted 6 months ago

Hi Rob, We're really sorry to hear you've had an issue with the item. After reviewing your case, I can see as standard that this vehicle is supplied with Velcro, rather than fixing points. However, we understand you require fixings and this is currently being dealt with. I have escalated your case to Laura our Sales Manager. My colleague Jack who was dealing with you has sent the courtesy paper template on Friday. I've requested he updates you directly so you can expect him to be in touch ASAP. Again, huge apologies for this but be assured we are doing everything we can to resolve this as quickly as possible. Kind regards, Jamie Barke Sales Director

Posted 6 months ago

“Ordered a custom mat for my Mercedes E63 with thick carpet and extra boot sill protector costing well over £100. The boot protector does not fit correctly at all and Iv had to bend the sides up to make it fit, I even have issues closing the boot lid. Not impressed seeing as this is quite an expensive boot mat.....”

Posted 6 months ago

Hi Jack, I'm sorry to hear there is a fitting issue with your product. Please, if you can email us with your order number and any supporting photos to: support@carmats4u.com Once we receive your email, we can then look into this straight away for you. If the item does not fit the vehicle as we describe, you will not be responsible for any return / exchange fees. We've got you covered! Please get in touch as soon as you can. We look forward to hearing from you. Kind regards, Jamie Barke Sales Director

Posted 6 months ago

“I ordered this mat which was supposed to have been made to fit my Skoda octavia Estate. I expected it to fit within the boot, it didn't I had to cut the rim off before it would fit and had to cut off about 150mm from the rear corner as it had to be folded up to even go in and as it is rigid plastic with a rim all round it is not designed to be folded. It was supposed to be designed for my car but was nowhere near fitting. If it had fit correctly I would have given 5 stars”

Posted 6 months ago

Hi Dave, I'm sorry to hear your item does not fit correctly. We do actually offer 3 variants for your model so it's likely you needed to exchange the item for the correct fit. We must insist as per our website, if the item does not fit as expected, we ask that you contact us immediately as we resolve all issues quickly. We tailor our items to fit exactly, providing the item has been ordered correctly. I can't apologise enough for this. If you can, please contact us as we still may be able to help. Our email address is support@carmats4u.com We will look forward to hearing from you. Kind regards, Jamie Barke Sales Director

Posted 6 months ago

“Got emailed to leave a review and ordered nearly 3 weeks ago and was told delivery was up to 5 working days 😂 still haven’t even received my order”

Posted 6 months ago

Hi Darwin, I've looked into your order and I can see the item was ordered on the 23rd and delivered on the 25th of last month. Can you please check the tracking and get back to us? You will see on the tracking that the item was dispatched on time and delivered earlier than our 5 working day delivery window. If you can get back to us via email support@carmats4u.com or call 01754 613974 9am to 5pm Monday to Friday. We will look forward to hearing from you. Kind regards, Jamie Barke Sales Director

Posted 6 months ago

“I ordered my van mat 15 days ago and I still don't have it, despite being told that even when they are busy, delivery might be as long as 8 days. This is just a bog standard mat with no alterations or customization. I've had no response at all from any of my enquiries online, and the moron that I FINALLY picked up the phone couldn't tell me anything at all other then "it should be with you soon". Not a good experience at all, and I would urge anyone thinking of using these charlatans to shop elsewhere.”

Posted 6 months ago

“The locking clips on the front mats had been fitted wrong, also it says they are 100% odourless, they absolutly stink, to the extent I had to wash my hands twice to get the smell off of them, they have been in the car for 10 minutes, when I went back to the car the smell was very over powering! Not happy!!”

Posted 7 months ago

Hi Jim, Unfortunately, we don't appear to have an order from yourself and the order ID provided is invalid. It might be that you've not ordered from ourselves and from a competitor? Perhaps drop us an email with more information and we can look into this for you. Our email address is support@carmats4u.com Once we hear from you, we would be more than happy to either direct you to the correct supplier, or provide immediate support. Kind regards, Jamie Barke Sales Director

Posted 7 months ago

“Service, returns and delivery all OK. But price and quality were poor. Had ordered ‘Platinum’ carpets from them before and these were excellent. quality. They have since changed the carpet type and this is because the ‘platinum’ they used to get they cannot get any more from their supplier. They said the new type is still as durable and still as long lasting in wear. However, it is only half as thick as their original and looks cheap. It’s certainly not worth £85! So returned them which cost me £12.”

Posted 7 months ago

“Product sold as a 100% matching to Lexus CT 2017 doesnt fit in Lexus CT 2017. if you want to use it, you need to destroy original floor clips”

Posted 7 months ago

“Ordered a 73 plate VW Tiguan Hybrid boot mat. Entered my reg and all seemed well with my order until it came and did not fit. I sent several photos of my boot with numerous emails and the support team could not help. Returned the goods which also was not without problems due to the return label links not working. Eventually, I got a refund. But please do sell items not are not suitable. Do not take the information on the web site to be correct.”

Posted 7 months ago

Hi Mike, I'm really sorry to hear you've had a bad experience with us. In regards to your vehicle, we don't actually list a Boot Mat for your model which is designed for the Hybrid. This would explain why you had an issue with the fitting. We could however still create a Boot Mat for your model. We would need some help from yourself to be able to do this. Would you mind contacting me via email? My email address is laura.lacey@uniqueproductsuk.com If you can drop me an email with your order number, we will then see what we can do for you. I will look forward to hearing from you. Kind regards, Laura Lacey Sales Manager

Posted 7 months ago

“As this is a negative review I would say it won’t go live as only see positive reviews. I gave them my number plate yet the fittings do not fit correctly but I managed to fit but not perfect. Back drivers mat is not correct I received 2 passenger rear mats but old mats match nearly so left original in car so paid for set that wasn’t a set. So paid far too much for poor service. I am 1 person who never complains but this was very poor won’t deal with again as not worth it. Warning to all future customers you won’t get what paid for better paying double the price and get originals. Very unhappy customer.”

Posted 7 months ago

Hi Nigel, We're sorry to read you're not happy with your product. If the fixing system or shape is not correct, you must contact us ASAP with your order number and some supporting photos, as with this information, we can double check your registration and then direct you to the correct fitting car mats. It could be that your generation is newer than originally registered, which is often the case. Please contact us via email support@carmats4u.com with your order number as soon as you can. Once we have the additional info, we can then resolve any issues you might have. We will look forward to hearing from you. Kind regards, Laura Lacey Sales Manager

Posted 7 months ago

“Wasn’t informed re mat bring out of stock despite paying for 2 day delivery, contacted twice over a period of days. Eventually received boot liner supposedly for my precise car, but doesn’t fit and isn’t the quality I would have thought. Eventually bought proper BMW mini countryman mats from dealer. Much cheaper and better quality. Really disappointed!!!!!!”

Posted 8 months ago

Hey, I'm really sorry to hear you're unhappy with your order. We would like to check you have received the correct product. Please, when you have time, contact us via email with your order number so we can look into a resolution for you. Our email address is support@carmats4u.com We will look forward to hearing from you. Kind regards, Laura Lacey Sales Manager

Posted 8 months ago

“Extremely disappointing the mats did not have the Velcro carpet fixings so they slide all over the car.”

Posted 8 months ago

Hi Gerry! We're sorry to hear you didn't receive your free velcro pads. We can resolve this quickly for you. All you need to do is contact us today via email with your order number and requirements and we will get some more sent out to you, free of charge. If you can get in touch ASAP please so we can resolve this for you. Kind regards, Jamie Barke Sales Director

Posted 8 months ago

“You have not delivered this product and still no refund”

Posted 9 months ago

Hi Gary, I'm sorry to hear you've not received your item. Are you able to contact me please with your order number so I can look into this for you? We are always here to help and resolve any issues. You can contact me directly by sending an email to laura.lacey@uniqueproductsuk.com Kind regards, Laura Lacey Sales Manager

Posted 9 months ago

Hi Gary, Thank you for sending over the information, we have had a look into this and can confirm that your order has been refunded in full. This should already be reflected in your payment account, please let us know if there are any further issues with this and we will get back to you. Thank you for ordering with us, and if you need any further support please do not hesitate to contact us. We are always happy to help. Kind Regards, Laura Lacey Sales Manager

Posted 8 months ago

“This is the second set that we have purchased over the years, first set being good. However the rubber mats that we bought a couple of weeks ago absolutely stink of overpowering rubber smell that I can’t stand them in my car!! I did start a live chat explaining this but have had no response.”

Posted 10 months ago

“Still waiting for a return address for mats that don’t fit. Have emailed and phoned but just get nowhere. It feels like a deliberate tactic even though I know I need to pay for return postage. Do not use this company.”

Posted 10 months ago

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Carmats4U is rated 4.8 based on 13,324 reviews