Carmats4U Reviews

Name: Carmats4U
Address: Unit 2 Hassall Road, Unit 2 Hassall Road, Skegness
Rating: 4.81

4.8 Rating 13,317 Reviews

96 %

of reviewers recommend Carmats4U

4.8

Based on 13,317 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Carmats4U:

Welcome to Carmats4u.com, the longest running Car Mat Manufacturer for over 34 years.

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Carmats4U 5 star review on 22nd September 2022

Anonymous

Carmats4U 5 star review on 21st September 2022

Craig

Carmats4U 5 star review on 20th September 2022

Simon Dela Cruz

Carmats4U 5 star review on 19th September 2022

Nick

Carmats4U 5 star review on 12th September 2022

Andy

185

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very cheap product, light and not the quality the website advertises”

Helpful Report

Posted 1 month ago

Hi David, We're sorry you feel the product is cheap. I can see you ordered the EVA Car Mats which are one our best sellers and most importantly, the most durable. You are absolutely right, these Car Mats are very light but they are more durable than any Rubber based product. These Car Mats are the only mats we supply with a deep diamond cell technology which captures any accidental spills. We describe these on our website as: "The best of the best, our latest, completely exclusive, 100% odourless, EVA Diamond Cell Car Mats. Designed to be lightweight, but super thick (6mm). The Diamond Cell design captures any dirt / spills, ensuring 100% floor well protection. They're also very easy to clean and maintain, simply jet wash or hose down." I'm sorry if you feel these are not as we describe above. We do show many closeup images, as well as describe the item as accurately as we can. If you wish to exchange the item for something Rubber based, please get in touch by email to laura.lacey@uniqueproductsuk.com with your order number and I'll provide further instructions. I will look forward to hearing from you. Kind regards, Laura Lacey Sales Manager

Posted 1 month ago

“Good coms with the company but be warned the fit isn't perfect in-fact quite poor. They will except returns but at your own cost & your inconvieanice,so most people wont. So for a perfect fit pay the extra & purchase genuine from your cars manufacture. My advice is pay a little extra & purchase Genuine. It will save hassles in the long run.”

Helpful Report

Posted 1 month ago

Hi! We're sorry to hear you're not happy with the fit. We have requested for some photos from you so we can take a look at the issue. We are still awaiting these from you? Looking at the order, I can see you've ordered one of our best sellers, so providing you are fitting this to the correct level of the boot as ordered, this should fit perfectly. In fact, one of our colleagues has the same vehicle with the same item and it fits 100%. According to the order, you have the Upper Floor variant. Can you please confirm you have installed this item in the upper level? Again, please send us some photos as we would not ask you to send anything back at your own cost, unless the item does fit as expected. My email address is laura.lacey@uniqueproductsuk.com If you can forward any photos and your order number to me please? I will look forward to helping you with this. Kind regards, Laura Lacey Sales Manager

Posted 1 month ago

“I understand that they are busy and this could affect us, the costumers but it’s not our fault and we all wants our orders in time. Third week I’m waiting for my mats and still nothing. Cancellation of my order and refund has been required, nothing by their side. Thanks anyway.”

Helpful Report

Posted 1 month ago

Hey! We're sorry to hear the item never arrived. We did confirm the item was dispatched but there's been no further information from the courier. In instances like this, it's most likely that the courier lost the item so we would be more than happy to provide a replacement or refund. If you can get in touch as soon as you can via email to support@carmats4u.com We would love to help. Kind regards, Jamie Barke Sales Director

Posted 1 month ago

“Wasn't expecting it to be plastic. It also doesn't fit my boot. The ridge around the back is too far forward so it makes my boot space smaller. I have a wheelchair I have to put in the boot so need all the space I can get.”

Helpful Report

Posted 2 months ago

Hi Sam, I'm sorry to hear this. I can see you purchased the Plastic PVC Boot Liner Tray with a 2inch lip. This item, I'm afraid, is described as a PVC material which is flexible enough to be rolled or folded. It's also our hardest wearing with up to 10 years lifespan. We do show lots of closeups in the gallery which do show this item to have a lip around the edge but don't worry, we can exchange this for you. If you're looking for something without a lip, you can exchange the item for a Tailored Rubber Boot Mat instead. To arrange an exchange, please contact us with your order number to support@carmats4u.com Kind regards, Jamie Barke Sales Director

Posted 2 months ago

“Probably one of the most disappointing purchases I can remember buying. I thought it was going to be something premium and quality that would really set off the car. The carpet was as thin as I've ever seen and the rubber heal pad beneath the pedals is too far back from where you heals rest when using the pedals. My wife came back from Aldi with a set for £5 of equal quality!!”

Helpful Report

Posted 2 months ago

Hi James, I'm sorry to hear you weren't happy with your Car Mats. In regards to your purchase, you ordered the Standard Entry Level Carpet with a Leatherette Trim and Rubber Heel Pad. The Carpet was as described, 1580g per m2, which is our lightest Carpet pile. We do offer Carpets which are 3 or 4 times thicker but there's are supplied at a more premium price. Our Heel Pads are located in the same generic position (close to the pedals), but if this was not suitable for yourself, then you should contact us so we can help. We do also offer exchanges for other items if you were looking for something thicker? As long as the item is in the same new condition, then this would never be an issue. If you need us, please reach out via email to support@carmats4u.com with your order number and any supporting photos of the Heel Pad location. Kind regards, Jamie Barke Sales Director

Posted 2 months ago

“Absolutely shocking service it took 3 phone calls and 11 days to finally dispatch my order and when it come the "Genuine fixings" were missing. I had to wait for a second delivery and the fixings I had to cut and make my self out of a strip of velcro they sent me. Absolute shambles I wish I could just get my money back as I'm very unhappy with the service and product. I'd of been better with some £14.99 ebay specials”

Helpful Report

Posted 2 months ago

Good mornign James, Thank you for the feedback although I'm really saddened to hear you're not happy with the product or service. In regards to the delivery first, I can see you chose the Economy Delivery which is an estimated 8 working day delivery (approx 5 working days dispatch and 3 days with the courier), according to the couriers tracking I can see it was delivered on the 9th working day. I do apologise for the delay there. This is due to the order being placed in peak season. We explain thoroughly on our website, at the checkout, on our shipping page and within our shipping policy that economy deliveries during March can take an estimated 8 working days. We estimate rather than provide an exact date, just in case we either beat the window or exceed. We explained this in our confirmation email to you when you placed your order too. The good news is, peak season is nearly over, so our dispatch times and deliveries will return to an average of 3-5 working days in total. Now, lets take a look at the fixing system issue. I can see you have a BMW 3 Series, where the fixing system as standard is Velcro. You should have received Velcro Pads with your mats, not strips? These are then positioned to line up with your original fixings in the vehicle. If there is an issue with the fixings, please contact me directly so we can investigate and resolve this for you. We are a proud and honest seller with over 34 years experience, so any issue can be fixed and will be. Please reach out to me via email, laura.lacey@uniqueproductsuk.com with your order number and I'll get back to you with a fast solution. I will look forward to hearing from you. Kind regards, Laura Lacey Sales Manager

Posted 2 months ago

“Despite paying for the more expensive water proof mats I feel the product is poor quality and fit of the rear mats is not good. Specifically the material feels similar to a foam camping/ yoga mat and not sure it will last. Rear mats are small and don’t cover the carpet well. Need to be bigger. That may not be true of other vehicles. Fit in the front was good. In summary I would not buy this product again.”

Helpful Report

Posted 2 months ago

Hi Russ, I'm sorry to hear you're not happy with the EVA Car Mats. These are designed to be very lighweight and the material is designed to be a competitor to any Rubber based product. I actually have these in my car and have used these for over a year and they are still to show any signs of wear. The product is much thicker and far more durable compared to Rubber also. In regards to size, these are exactly the same shape and size of the OEM genuine mats so fitting should not be an issue. If there is anything wrong or you need help, reach out to me as I'm always happy to assist. My email address is laura.lacey@uniqueproductsuk.com Please include your order number and any supporting photos so we can assist you quicker. Kind regards, Laura Lacey Sales Manager

Posted 2 months ago

“I ordered new mats for my car but there was a delay in sending them out and it took over two weeks for them to arrive. When they did I found that the fit terrible and the the quality really poor. I'm sending them back for a refund, but guess what... I have to pay for returns.”

Helpful Report

Posted 2 months ago

Hi! We're really sorry to hear your not happy with the producys you have received. This is a real shame as we're really proud of the quality. I can see you ordered Standard Rubber Car Mats and a PVC Boot Liner. I also see you emailed asking for returns details but you never mentioned the reason for return until you left your return? If you can get in touch with me directly, I'll be more than happy to discuss some alternatives for you. My email address is laura.lacey@uniqueproductsuk.com I will look forward to hearing from you. Kind regards, Laura Lacey Sales Manager

Posted 2 months ago

“Bmw 4 series 2014 car mats purchased. Good fit. Poor quality carpet for £50. Not like the original carpets. Disappointing but will use for winter when carpets get dirty. Would be worth £30”

Helpful Report

Posted 2 months ago

Hi! We're really sorry to hear you're not happy with the item you have purchased from us. I can see you ordered the 2200g Luxury Carpet in Beige. The 2200g is our second thickest carpet out of 4 possible grades so we do offer much thicker. The total for the order was around £47.00 including shipping and VAT. The order was a little more expensive as you chose Beige Carpet, you also chose twin cotton stitch around the edging for an additional £5.00. If you're looking for something thicker, we could exchange the item for you if you wish? Please if you can reach out to me, I'd love to be able to see what we can do to help change your experience. My email address is laura.lacey@uniqueproductsuk.com I will look forward to hearing from you. Kind regards, Laura Lacey Sales Manager

Posted 2 months ago

“Bought the most expensive set for my 7 series fooled by the photos they came not thick with no Velcro fixings a waste of 80 pounds .Mats curl up I have questioned if these are top mats nothing like my genuine range Rover mats .Do not be fooled like me by all these B's reviews they must be fake the mats are cheap .”

Helpful Report

Posted 2 months ago

“The mats don't fit the drivers one is about 4" to small. I have complained but still not got a reply. Phone number 07895385054”

Helpful Report

Posted 2 months ago

“My rubber mats arrived last week. When unpacking them I noticed they were not flat, fully understood due to delivery. Anyway I laid them down flat with books on them in order to flatten them. 3 days later I put them in my car. Sadly they were still turning up at the edges. Contacted Laura at Customer services who was brilliant. She sent me a replacement set. 👍🏻 First class Person to speak to. Thanks.”

Helpful Report

Posted 2 months ago

Hi Alan, We're really sorry to hear you're not happy with the item you ordered. This sounds like a manufacturing defect which means you're protected. Please can you send us an email with your order number and any supporting photos to: support@carmats4u.com Please if you can get in touch ASAP, we will be more than happy to help. We will look forward to hearing from you. Kind regards, Jamie Barke Sales Director

Posted 2 months ago

“Ordered mats for my Smart Fortwo convertible 53 plate, they came in an ok time but the mats were definitely not custom sized. Very generic hardly fit in the footwells. The piping looks very cheap and isn’t even attached on some corners just loosely sewn around. The rubber feels low quality and very unhappy I paid nearly £50 for these. Will be a pain to send back as it came from the Netherlands.”

Helpful Report

Posted 2 months ago

Hi Holly, I'm sorry to hear you're not happy with the item. In regards to the fitting, the mats are tailored specifically for the make and model. Providing you have ordered correctly, these should fit perfectly. For us to investigate this, can you please send us an email with your order number and any supporting photos to support@carmats4u.com Once we receive the above, we can then provide a suitable and fast resolution. Also, we're based in the UK, not the Netherlands so returning these will not be any issue. Kind regards, Jamie Barke Sales Director

Posted 2 months ago

“Not good at all wouldn't protect anything for long also flimsy had to rip it off and buy a better quality one. Never again.”

Helpful Report

Posted 2 months ago

Hi! We're really sorry you're not happy with the Vinyl Bumper Protector. As described, this is only a Vinyl Sticker which we sell at an affordable price of £11.99. These are only designed to cover any scratches etc that may be lingering under the Vinyl. We do however stock other alternatives which you will pay more for but the thickness and quality are far more superior. If this is of any interest, please drop us an email and we'll arrange a discount for you. Our email address is support@carmats4u.com We will look forward to hearing from you. Kind regards, Jamie Barke Sales Director

Posted 2 months ago

“Price was ok. Tuck longer than they advertised. The stitching and the edging very poorly finished. Not bother to get in touch with them just won't use them again”

Helpful Report

Posted 2 months ago

Hi Antony, I'm sorry to hear you're not happy with the item you have received. If the item is faulty, you must contact us so we can investigate and resolve any issues. As per our website, you are supplied with a 12 month manufacturing warranty which protects against any defects. Please if you can send us a photo of the issue you have along with your order number to my email address, It's laura.lacey@uniqueproductsuk.com I will look forward to hearing from you and resolving any issues. We are here to help and will be waiting. Kind regards, Laura Lacey Sales Manager

Posted 2 months ago

“Very poor quality binding and stiching is shocking very disappointing waited for ages also”

Helpful Report

Posted 2 months ago

Hi Andrew, I'm sorry to hear you feel this way. We're a little confused by your comments? I can see you ordered our entry level Rubber Car Mats. These items are competitively priced and very good value for money. If you can provide us with more information on your comments via email to laura.lacey@uniqueproductsuk.com We take great pride in our made in the UK products. I really feel saddened to see a 1 star review. We make your items to order, just for you. If there are any issues, please do get in touch. Remember you have up to 60 days to return or exchange for our higher quality tailored products. We look forward to hearing from you. Kind regards, Laura Lacey Sales Manager

Posted 2 months ago

“I received my set of grand car mats on Wednesday what a con they don't look anything like they do on the site and I upgraded from just the basic ones so god knows how bad they are mine look cheap feel cheap and badly made they will only last a couple of months what a total rip off”

Helpful Report

Posted 3 months ago

Hi, I'm afraid your order number shows that you have ordered from our competitor www.carmats.co.uk. We're really sorry but could you please remove this review? We'd really appreciate that. You can review www.carmats.co.uk by using this link: https://www.reviews.co.uk/company-reviews/store/carmats.co.uk-0447 Kind regards, Jamie Barke Sales Director

Posted 3 months ago

“Was the cheapest thing I ever seen”

Helpful Report

Posted 3 months ago

Hi Robert Gregory, I'm sorry to hear you feel this way. We're a little confused by your comments? I can see you ordered our entry level Rubber Car Mats and a PVC Boot Liner. Both items are competitively priced and very good value for money. If you can provide us with more information on your comments via email to laura.lacey@uniqueproductsuk.com We take great pride in our made in the UK products. I really feel saddened to see a 1 star review. We make your items to order, just for you. If there are any issues, please do get in touch. Remember you have up to 60 days to return or exchange for our higher quality tailored products. We look forward to hearing from you. Kind regards, Jamie Barke Sales Director

Posted 3 months ago

“Two weeks & still not recieved order”

Helpful Report

Posted 3 months ago

Hi! This item has been with the courier since the 9th of February so I'm really sorry to hear this. It's last update was informing you of a delay. Can I ask that you contact us ASAP with your order number so we can open a case with the courier. If the item has not been delivered in this length of time, then we would deem the parcel as lost and send an urgent replacement. Please send us an email as quickly as you can to: support@carmats4u.com Once we receive your email, we will be able to assist you. Kind regards, Jamie Barke Sales Director

Posted 3 months ago

“Not the quality I expected not like advert just the same as the ones I already had should have went for the more expensive ones dissapointed”

Helpful Report

Posted 3 months ago

Hi John, We are sorry you feel you should have spent a little more to get our higher graded Car Mats. We'd love to help you with this. Why don't you drop us a message so we can discuss exchanging for our higher graded mats? If you've purchased a similar quality to what you already have, then perhaps you need to have a look at our upgrades? Send us an email and we will look at other options for you. Our email address is support@carmats4u.com Don't forget to send your order number so we can provide fast advice. Kind regards, Jamie Barke Sales Director

Posted 3 months ago

Carmats4U is rated 4.8 based on 13,317 reviews