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Carmats4U Reviews

4.8 Rating 13,332 Reviews

96 %

of reviewers recommend Carmats4U

Company Reviews

Product Reviews

4.8

Based on 13,332 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Carmats4U:

Welcome to Carmats4u.com, the longest running Car Mat Manufacturer for over 34 years.

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Carmats4U 5 star review on 22nd September 2022

Carmats4U 5 star review on 21st September 2022

Carmats4U 5 star review on 20th September 2022

Simon Dela Cruz

Carmats4U 5 star review on 20th September 2022

Simon Dela Cruz

Carmats4U 5 star review on 20th September 2022

Simon Dela Cruz

Carmats4U 5 star review on 19th September 2022

Carmats4U 5 star review on 12th September 2022

185

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered my Mats on the 25/01/23 as of today still not received them was under the impression it would be next day delivery, I have sent three emails requesting that they now cancel the order but keep getting the same automated response, so if you see this please cancel the order and refund me,”

Posted 1 year ago

Hi, I do apologise that this situation has occurred. I have sent you an email in regards to this in hopes that I can resolve this for you as soon as possible. If you could respond when you are able so that I can assist you further. Once again I do apologise, and I look forward to hearing from you soon. Kind Regards, Frankie

Posted 1 year ago

“Used their online registration search to find some mats. Advised on the wrong mats. When I challenged through customer services, they point blank refused a refund or replacement of the mat. Instead they tried to charge me an additional £14.99 to rectify their error! Do yourself a favour and don't order from this company. The quality wasn't the greatest either. Apparently the edging is leather however it is far from ever being leather. Very plasticy feel to it.”

Posted 1 year ago

“Wrong size mats sent, wrong colour thin as tracing paper when they sent some more out still dont fit great but cant be bothered with the stress from them.”

Posted 1 year ago

“Paid for a delivery service, didn't arrive within the paid service (as advertised by them) and zero responses to emails chasing the order. Really disappointed as have ordered several mats from them in the past and been okay, but it only takes one mistake to let you down.”

Posted 1 year ago

Hi, Thank you for your feedback. I am ever so sorry to hear this. I have sent you an email explaining this delay due to the courier and I will be sure to resolve this for you as quick as I can. Kind regards, Holly

Posted 1 year ago

“Very disappointed. Having filtered the options to my car make and model I was delighted to see a photo of a T shaped boot liner which was exactly what I needed for my car. The item received was a basic rectangle which did not serve the purpose and was nothing like the photo advertised. Having submitted photos (which interestingly I don’t seem to have the option to do here) Customer Service agreed that the liner was a poor fit but stated, ‘ the photo you have attached is a generic photo from the website. Unfortunately, we can't provide a photo of every single boot as we do not have access to this.’ Therefore liners are generic and not made to fit specific make/models - false advertising in my opinion! Would not recommend.”

Posted 1 year ago

“I’m still waiting for my order and no one answers my emails ….”

Posted 1 year ago

“Ford kuga boot liner, looks and feel like cheap hard plastic, don't feel any quality of this product really disappointing 😢 and was waiting 3 weeks for delivery”

Posted 1 year ago

“Mats supplied with carmats4u logo on. A very disappointing surprise.”

Posted 1 year ago

“I bought car mats and boot liner for tiguan 2019 not happy with boot liner very poor plastic quality and mats are smelly”

Posted 1 year ago

Hi, I do apologise that you are not happy with the products received. I have sent you an email in regards to your orders that have been placed, as I would very much like to resolve this situation for you. If you could reply to my email as soon as you are able so that I can create the best solution for this issue. Kind Regards, Frankie

Posted 1 year ago

“I can't use them because they smell so bad”

Posted 1 year ago

Hello! We're really sorry to hear you're having an issue with your order. Would it be possible to contact us please via email? We'd love to hear from you and we'd prefer to have the opportunity to help resolve any issues you might have. Our customer service teams are available now via email info@carmats4u.com Please, if you can get in touch as soon as you so we can help resolve this for you. Kind regards, Jamie Barke Sales Director

Posted 1 year ago

“Still haven't got the mats I ordered”

Posted 1 year ago

Hi Martyn, I'm really sorry to hear you've not yet received your order. We have updated our customer service page to explain that all couriers are currently seeing major delays due to the Parcel Force and Royal Mail strikes. Although we don't actually use Royal Mail, most UK companies have been forced to switch to another provider, which in turn, has added huge strains to their networks. Our couriers are requesting more time at the moment to process and deliver your parcel. Please if you can allow us a little more time and if the parcel hasn't arrived by the 18th, get back in touch with us via email info@carmats4u.com and we will raise a claim for you. We have also contacted you via email so please look out for that. Kind regards, Jamie Barke Sales Director

Posted 1 year ago

“Car mats haven’t arrived. Paid for next day delivery. Company have refunded the delivery charge but are not chasing courier hard enough to actually deliver the products. Courier impossible to contact by us so we feel we have paid for something we haven’t received and don’t know if we will ever receive it. I wish we had gone to Halfords”

Posted 1 year ago

Hi, I'm really sorry to hear that your parcel has been delayed. We have been in constant contact with the courier in regards to your parcel and we're doing everything we can to resolve this. We have contacted you again today via email. We did also try to call you but unfortunately you weren't able to answer. As you might be aware, the majority of couriers around the UK are really struggling to cope due to the Parcel Force and Royal Mail Strikes. I know how frustrating this is and I really can't apologise enough. Please if you can reply to our email as soon as you can? Thank you, Jamie Barke Sales Director

Posted 1 year ago

“Ordered mats and they took nearly a month to arrive. This was apparently down to Evri messing up the delivery. It took two telephone conversations and a re- order to put things right.”

Posted 1 year ago

“Steer clear of these mats don't waste your money do yourself a favour and buy the real ones, they don't fit the car and have rolled up several times underneath my pedals VERY DANGEROUS! they are certainly not luxury which is how they are described I struggle to find anything luxury about them. I have contacted the company many times on the issues I have had giving them every opportunity to rectify them, so far I have been sent a handful of plastic bits! paper cut outs of the mats! now they have offered me a refund as long as I pay the postage it's a joke! apparently they say these are the correct ones for the car I now have the Nissan x trail genuine mats and these fit perfectly and do not move off of the fixings which says it all. Never again would I buy from this company.”

Posted 1 year ago

Hi Annette, I am very sorry to hear about the experience that you have had with us. I have sent an email to you as I would like to discuss how to resolve this issue for you, and I look forward to your reply. I am sorry for the inconvenience caused, and I look forward to hearing from you soon. Kind Regards, Frankie

Posted 1 year ago

“Ordered a boot liner for audi Q3 on the 3 /9/2022 and 11 days later you told me it was out of stock 🤔, and said it would be back in stock in 3 weeks. So its now 4 weeks on and still no boot liner. Quick enough taking the money though”

Posted 1 year ago

“Products might be good, but the company routinely and deliberately flouts the GDPR, by processing personally identifiable information for purposes which require explicit, informed, opt-in consent without first bothering to obtain explicit, informed, opt-in consent. Evidently obeying the law is beneath the company's dignity.”

Posted 1 year ago

“Expensive and not a perfect fit 1 arrived stiched badly 10 days for replacment buy else where”

Posted 1 year ago

“Prompt delivery however material very cheap, instructions very poor (basically "just stick it on"). After several attepmpts had to throw it away.”

Posted 1 year ago

“I will have to cut the boot liner around where the tailgate engages, very poor.”

Posted 1 year ago

Hi Michael, Thank you for your feedback. I am ever so sorry to hear this. Please would you be able to email us at info@carmats4u.com so that we can take a look into this for you. I look forward to hearing from you. Kind regards, Holly

Posted 1 year ago

“I was not supplied with what I ordered. Sent diamond pattern instead of what I ordered claiming it was a free upgrade. Wanted what I ordered. Bumper protector is too narrow and does not cover the whole bumper. Mat did not fit the boot of my RS4 Advant as well as I would have liked.”

Posted 1 year ago

Hi Nigel, Thank you for your feedback. I have dropped you an email on a way that I can resolve this for you. If you would like to reply to this email, I would be more than happy to reach a resolution with yourself. I look forward to hearing from you. Kind regards, Holly

Posted 1 year ago

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Carmats4U is rated 4.8 based on 13,332 reviews