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Carmats4U Reviews

4.8 Rating 13,636 Reviews

96 %

of reviewers recommend Carmats4U

Company Reviews

Product Reviews

4.8

Based on 13,636 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Carmats4U:

Welcome to Carmats4u.com, the longest running Car Mat Manufacturer for over 34 years.

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Carmats4U 5 star review on 30th August 2022

Carmats4U 5 star review on 11th August 2022

Carmats4U 5 star review on 11th August 2022

Carmats4U 5 star review on 6th August 2022

Richard Robbins

Carmats4U 5 star review on 24th July 2022

Carmats4U 5 star review on 22nd July 2022

Carmats4U 5 star review on 15th July 2022

40

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a liner for my car 10 days ago and still not received Not overly impressed”

Posted 2 years ago

Hello Andrew, I'm ever so sorry about this, we did open a case with the courier just before the bank holiday for you. Unfortunately, there has been no update since then so for that reason, we are more than happy to send you a replacement on URGENT with an alternative courier. If this is OK, please reply to the email we have sent you ASAP. We always do our very best to ensure our customers are happy with the overall service they receive from us and our delivery partners. In this case, unfortunately, the delivery partner has let us down. We will do our best to ensure this doesn't happen again. Kind regards, Jamie Barke Sales Director

Posted 2 years ago

“Rear boot protector was said to fit saloon. The one I was sent does not fit correctly, looks like it's more suited to fit an estate car. Little bit disappointed.”

Posted 2 years ago

Hi, Thank you for your feedback. I am ever so sorry to hear this. I can see that we have not had an issue with this boot liner before so would like to take a little look into this for you. To do so, I have just requested a couple of things from yourself so I can take a little dig into the reasoning behind this poor fitment. I look forward to hearing from you soon. Kind regards, Holly

Posted 2 years ago

“Thought mats would be thicker, I paid extra for them to be thicker so standard mats must be really thin. I paid extra for white double stitched edge and it was missing on some edges. I contacted them and they immediately offered a 15% refund or send them back. I took discount option as just can't be bothered of the hassle of having to return stuff. Items should be quality checked or customers just won't come back, hence 2 stars.”

Posted 2 years ago

Hi Craig, Thank you for your feedback. I am ever so sorry to hear about this inconvenience that you have experienced. I can see that you were in contact with us and we do have those options. I have also passed your concerns on to our manager so something can be put in place to prevent this in the future, so thank you ever so much for making us aware of these issues. If there is anything that I can do for you in the future, I would be more than happy to help you. Kind regards, Holly

Posted 2 years ago

“Promissed delivery dates were not followed - product arriving with almost 1 week of delay. I purchased the fabric mats for my BMW 5 Series which are good quality- however the rubber boot mat has an absolutely nasty and strong smell. Tried already to wash it 3x, leave it in the sun but the smell just wont go away. Returning it as it is impossible to have such rubber smell inside my new car.”

Posted 2 years ago

Hi Rafael, Thank you for your email. I am ever so sorry to hear this and I have sent you an email regarding these issues. We are chasing this with the rubber manufacturer as this is not a very common issue. I look forward to hearing from you soon. Kind regards, Holly

Posted 2 years ago

“Well priced, but poor fitment and the colour of received mat is different to what is shown online. Emailed seller but had no reply.”

Posted 2 years ago

Hi Markos, Thank you for your feedback. I am ever so sorry to hear this and I would like to take a look into this for you. I have checked my emails and unfortunately, we do not have anything from you. I have sent you an email now so that I can look into this for you and resolve these issues. I look forward to hearing from you. Kind regards, Holly

Posted 2 years ago

“Whilst carpet quality is very good and general contour is fine. I’m afraid I had to get my son to push installation holes on to car fittings which are very tight. I am an avid valleter who likes to clean my car weekly. These mats could prove a stumbling point for me. I have purchased from you previously and always enjoyed your product. Best Regards Bill Dillon”

Posted 2 years ago

“Delivery was fine but product was poor”

Posted 2 years ago

“Bought a boot liner from Carmats 4U, it arrive reasonably quickly which was good In the end I needed to return them as I required different mats/liner for a different vehicle. I had not even opened the packaging at all and it was a standard order...no customisation at all. No where on the website does it give the option for returning...it is advertised how good they are at accepting 60 day returns but it is actually a lot of effort to do the return. You have to get in touch via email, I asked to do an exchange of items for the new mats, I was told it would be quicker for me to do a return then order then place a new order....which was not at all helpful. I was told that however, I return the items...I would have to pay for the return postage which cost £7.99 Very frustrating.”

Posted 2 years ago

“Good communication, products arrived earlier than promised,mercedes boot liner still not sitting right due to being rolled up and raised lip along just inside boot still kinked and not fitting properly.”

Posted 2 years ago

Hi Andrew, Thank you for your feedback. I am ever so sorry to hear this as unfortunately, due to the size of the boot liners, the couriers do not accept them when we send them flat and found that the best way of sending them is rolled up as the warmth does allow them to flatten out. I can see that we have been emailing and we are waiting for some more information from you so that we can rectify this situation. I look forward to hearing from you soon. Kind regards, Holly

Posted 2 years ago

“Went for the deluxe rubber option which seem okay in terms of quality although quite thin. The downside is they absolutely stink, I've had them outside for a few days then transferred them to the car but had to take them out again as the smell is too overwhelming (it's a VW Polo), will keep them in the shed till they've calmed down a bit, looking forward to using them in the future. I ordered some branded ones for the Ford and they're on another level (they were £12 more expensive though and on a deal...)”

Posted 2 years ago

“As I haven’t actually received the car mats that I ordered and paid for 7/8 weeks ago then it is impossible to write a review . 🤷‍♂️”

Posted 2 years ago

Hi Neil, Thank you for your review. I am ever so sorry to hear about this. I have taken a look into this for you and can see that your order has been delivered to you. I can also see that we did have a delay with your order due to you purchasing our preorder range. I have sent you over an email so that we can take a further look into this. I hope that this was helpful and I look forward to hearing from you soon. Kind regards, Holly

Posted 2 years ago

“Disappointed with my bootliner for my seat Ibiza it was the one recommended for my car it is too small, the quality is not that good, definitely not worth the price, I will not be recommending them”

Posted 2 years ago

Hi, Thank you for your review. I am ever so sorry to see this. I have sent you over an email so that I can take a look into this for you and rectify this issue that you are having. I can see that we haven't had an issue before with this liner so I would like to do some digging to find out why yours is like this. I hope that this was helpful and I look forward to hearing from you soon. Kind regards, Holly

Posted 2 years ago

“The mats arrived in good time however the quality was not as good as expected. I thought the mats would have been thicker and heavier and the boot tray feels very cheap and plastic.”

Posted 2 years ago

“My order was placed back in mid February for a birthday present at the beginning of Marchand a few days later I received an email stating that my order was in production. When I rang to find out about my order approx a week later, I was informed that it wasn't in production, it was Carmats4u system stating that the order was being processed and not even in production. I was assured that I should hopefully receive my order asap. The day after I received an email stating that the trim colour combination I had ordered was not available for another 2-3 weeks. I rang Carmats4U and agreed to change the trim so I could get my order on a next day delivery service, which I did. The car mats are good, but I am disappointed of the length of time taken. I will think twice in future about ordering from Carmats4U.”

Posted 2 years ago

“Put my number plate in selected the boot guard that came up. Didnt fit my car. Contacted customer service who said that it shows on the website not for the model of my car. I was offered a refund if i returned the item (presumably at my expense) but as its already been used cant get a refund. Its actually quite a good boot protector, seems decent quality, just wish it fitted properly!”

Posted 2 years ago

Hi Matthew, Thank you for your feedback. I can not apologise enough for the inconvenience that this has caused. I have looked into this for you and can see that unfortunately, you haven't purchased the AMG line boot liner and it does state in the title that this does not fit that model. I have sent you an email so that we can come to some resolution on this with you. I look forward to hearing from you soon. Kind regards, Holly

Posted 2 years ago

“The car mat I purchased was to small for my car boot despite the website’s size guide by entering your vehicle reg.”

Posted 2 years ago

Hi Jake, Thank you for your feedback. I am ever so sorry to hear this and I would really like to look into this for you so that I can understand what has happened. I have sent you an email so that we can get to the bottom of this and get this issue rectified for you. I look forward to hearing from you soon. Kind regards,

Posted 2 years ago

“Quality ok, but supplied 2 r/h rear mats instead of left and right, shame but I’ll put up with it ,I’ll try somebody else next time.”

Posted 2 years ago

Hi Ian, Thank you for your feedback. I am ever so sorry to hear this and I can assure you that this is not an issue that we have had before with this template. I have sent you an email so that we can get this resolved as soon as possible. I look forward to hearing from you shortly. Kind regards, Holly

Posted 2 years ago

“Boot liner was poor quality and plastic but was cheap. The luxury car mats were expensive but were a good average at best.”

Posted 2 years ago

Hi Rich, Thank you for your email. I am ever so sorry to hear this. I have sent you an email so that we can look further into this for you. I look forward to hearing from you. Kind regards, Holly

Posted 2 years ago

“The mats I bought for the interior of the car were okay. They didn’t have a tight fit with a raised ledge around the edge and perhaps a binding round would have been a good idea. The boot liner was very plastic not like a rubber one we had in our previous car. Because we lowered the shelf in the boot it didn’t fit along the back and we ended up trimming it to fit in the back corners. I ended up ordering inadvertently a guard for the bumper , not your fault but that was good quality.”

Posted 2 years ago

“Although website stated the car boot liner would fit my car, even after entering my registration, it doesn’t fit. Can I be bothered sending it back? I’ll probably trim it to try and make it fit a bit better, not ideal and very disappointing.”

Posted 2 years ago

Hi, Thank you for your review. I am ever so sorry to hear this and I would really like to get this resolved for you. I am going to send you an email so that I can take a further look into this for you and hopefully get any issues that you are having rectified quickly. I look forward to hearing from you soon. Kind regards, Holly

Posted 2 years ago

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Carmats4U is rated 4.8 based on 13,636 reviews