Carmats4U Reviews

Name: Carmats4U
Address: Unit 2 Hassall Road, Unit 2 Hassall Road, Skegness
Rating: 4.81

4.8 Rating 13,636 Reviews

96 %

of reviewers recommend Carmats4U

4.8

Based on 13,636 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Carmats4U:

Welcome to Carmats4u.com, the longest running Car Mat Manufacturer for over 34 years.

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Carmats4U 5 star review on 30th August 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Finish of the trim was terrible. Sent back for a full refund”

Helpful Report

Posted 1 year ago

“The delivery was quick, the product isn't great.”

Helpful Report

Posted 1 year ago

Hi, Thanks for your review. I am ever so sorry to hear you are unhappy with your order, I would really like to look into this for you and offer a suitable resolution to improve your experience with our company. I have sent you an email regarding this order and I look forward to hearing back from you regarding this. Kind Regards Georgia Sales Executive

Posted 1 year ago

“Still awaiting delivery”

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Posted 1 year ago

Hi Tony, Thanks for your review. I am ever so sorry to hear of this delay with your order, I can see that your parcel sadly, did arrive one day out of the estimated arrival time due to a delay with the courier at the sorting depot. 95% of our parcels do arrive on time with no issues however, occasionally a small number of our parcels do experience delays and I am ever so sorry for the inconvenience this may have caused you. I have emailed you regarding this delay and I hope you find this to be a suitable resolution. Kind Regards Georgia Sales Executive

Posted 1 year ago

“Sorry to say the boot liner mat fits poorly leaving space at the sides. Definitely no my best pur”

Helpful Report

Posted 1 year ago

Hi Ian, Thanks for your review. I am ever so sorry to hear you are unhappy with your product, I would like to take a look into this and resolve this for you as soon as possible. I have sent you an email regarding, your order and I look forward to hearing back from you so we can organise a suitable resolution to improve your experience with us. Kind Regards Georgia Sales Executive

Posted 1 year ago

“FOR THE MONEY THERE ARE MORE EFFICIENT AND BETTER I ASSUME...”

Helpful Report

Posted 1 year ago

Hi Gary, Thanks for your review. I am sorry to hear you are unhappy with the mats you have received, I would really like to take a look into this for you as I am confident we can offer a suitable resolution which improves your experience with us. I have sent you an email regarding this and I look forward to hearing back from you at your earliest convenience. Kind Regards Georgia Howard Sales Executive

Posted 1 year ago

“Service wise I would say I didn't encounter any issues however I was disappointed about the quality of the product. I oderd BMw car mats and for the money they are not much different from the ones available in the pound shops. The stitching of the edges were well done but the actual quality of the mat is poor, paper thin and certainly not worth the money. It's a Shame I need to pay for return of thus item..woukd have been happy with some money back but that want offered.”

Helpful Report

Posted 1 year ago

HI Chanis, Thanks for your review. I am sorry to hear this. We do offer a wide range of different carpets to suit all of our customer's requirements and we try our best to advertise these carpet qualities via a weighted system on our website. I can see that you did select the entry-level carpet which does not boast the same amount of durability and thickness as our other ranges, however, if you could email us at the email below, I am sure we can discuss a suitable resolution to improving your experience with us. Info@carmats4u.com Kind Regards Georgia

Posted 1 year ago

“Ordered a Tesla model 3 car mat. Listed as 2019+. When it arrived was the wrong mat. Subsequently advised only do the heat pump variant. Asked to create a template and send it in and they would make one. With respect shouldn't their designer visit a Tesla Showroom and do it themselves? Now have the hassle of returning to an Elvi pickup centre for an eventual refund. Disappointing!”

Helpful Report

Posted 1 year ago

Hi Tony, Thanks for your review. I am ever so sorry to hear you feel this way, sadly, we do sometimes come across variants within vehicles that we do not currently possess the templates for. We do not always get the opportunity to source these templates from the manufacturer's showrooms however, we can offer a generous discount on this product for you if you were able to provide this template. Please get in contact with us at the following email below if you were interested in discussing this further. Info@carmats4u.com Kind Regards Georgia

Posted 1 year ago

“Mats are nice but they came 2 -3 days late and that was after I had paid extra for next day. No communication about a refund or any real apology. Just expected more with regards to service since you are affiliated with the company I have leased my car from.”

Helpful Report

Posted 1 year ago

Hi Asim, Thanks for your review. I am ever so sorry to hear this, I am unable to view any previous communications from you regarding this however, I would really like to rectify this for you as soon as possible. Would you be able to contact us at the following email below so we can get this rectified? Kind Regards Georgia Howard

Posted 1 year ago

“Have dealt with this company previously and been happy with my purchases. However, on this occasion, I was extremely disappointed with the quality of the mats and also the fixings for the driver's mat were missing. I returned them and the issue was dealt with efficiently by customer services and I received a refund a few days later.”

Helpful Report

Posted 1 year ago

Hi David, Thanks for your review. I am ever so sorry to hear of your most recent experience with us, I would really like to improve this experience and see what more we can do for you. Please contact us at the following email address below so we can discuss this further. info@carmats4u.com Kind Regards

Posted 1 year ago

“The Hole in the driver-side Did not match up with the ones in the car”

Helpful Report

Posted 1 year ago

HI Robert, Thanks for your review. I am ever so sorry to hear this, I would really like to get this issue resolved for you and improve your experience with our company. Would you be able to contact us on the following email below with some photos of the mats in situ along with your vehicle registration so we can take a look into this for you? Info@carmats4u.com Kind Regards

Posted 1 year ago

“I decided to purchase car mats from yourselves as the reviews were good however, once I placed my order, I was emailed to say I couldn’t have the writing I requested due to copyright which I understand. After a few days and deciding what to have I was then informed the carpet quality was out of stock and would have a call when back in, this did not happen until I rang you then to be told that it was on the way still not received after 4 days. Again another phone to ask where my mats were and told it was lost in transit and another set were on the way. To be honest I was not impressed with the service I had”

Helpful Report

Posted 1 year ago

Hi Lorraine, Thanks for your review. I am ever so sorry to hear you are unhappy with the experience you have had with us, I would really like to rectify this for you. I can see that we dispatched this order out to you as soon as possible once we had taken receipt of the carpet and produced the mats. Sadly, this parcel did become lost within the courier's system and I am ever so sorry for this. I understand that this has been a frustrating experience for you and as an apology for this, I have refunded the amount paid for the express shipping. If there are any other concerns you wish to discuss with me, please contact me at the following email: info@carmats4u.com. I am always happy to help wherever possible. Kind Regards Georgia Sales Executive

Posted 1 year ago

“Mats Made of then materials products i choice red colour and it was printed on only driver/ side nothings in the other 3 mats. Delivery was 3 days late.”

Helpful Report

Posted 1 year ago

Hi Wael, Thanks for your review. I am sorry to hear you are unhappy with your mats, I can see that you did select to have a red heel pad and this was included on the driver's mat as required. We do state on our website that the heel pad is only included on the driver's mat as this is where the mats will take the most wear and tear. I can see that due to the time your order was placed, this order would not have entered production until the following Monday after the weekend and I can also see that this order was delivered to you within 4 working days. If there are any further concerns you may have regarding your order, please don't hesitate to contact us at the following email: info@carmats4u.com. We are always happy to help where possible. Kind Regards Georgia Sales Executive

Posted 1 year ago

“Good service and communication with offer of refund however product description inaccurate and should use the term ‘Universal’ fit”

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Posted 1 year ago

“it's been a bit of a saga. The initial ad suggested I wasable to get bespoke car mats for a 2008 IS 250 straightforwardly. i was contacted by the company to tell me they did not have the pattern available but would send a template. I received this and found that the templates were very approximately the right size. Not really what I was expecting for the best part of £90. I contacted the company and explalained my concerns. They then sent me another set of templates apparently taken from an IS 250. If it was, then the car was a different shape from mine! Three of the four templates were nearly right, but the driver's mat was too long and the locator hook holes were in completely the wrong place. I ended up redrawing the template and sending it back to the company. Now I am waiting for them to be made.”

Helpful Report

Posted 1 year ago

Hi, Thank you ever so much for your feedback. I am ever so sorry to hear about this inconvenience that you have experienced. I can see that you have spent a lot of money which is why we do send out paper templates so that you have a fully bespoke service and you know your mats are going to be a great fitment. If we had produced the mats with the original template, these would not have fitted. We do want you to have some mats that are going to be a perfect fit in your vehicle so that you are not disappointed which is the reasoning behind this process that we go through. Once again, I am ever so sorry about the inconvenience but if there is anything further that I can help with, please let me know. Holly

Posted 1 year ago

“Ordered the car mats for my partner's birthday. There was a communication error where we did not receive an email telling us we could not have what we ordered. Carmats4U said they would provide a speedy resolution but didn't keep to their word We have got the mats now, but not an easy process and disappointed they did not do what they said or agreed. Elizabeth”

Helpful Report

Posted 2 years ago

Hi, Thank you for your feedback. I am ever so sorry to hear this and I can't apologise enough for the inconvenience that this has caused for your partners birthday. I have sent you an email in hopes that this will change your experience with us. I look forward to hearing from you soon. Kind regards, Holly Renshaw

Posted 1 year ago

“Contrasting colour thread is a waste of money and does not appear as per the images on the website. The stitching is so tiny, the contrasting colour is invisible.”

Helpful Report

Posted 2 years ago

Hi, Thank you for your feedback. I am ever so sorry to see this and can assure you that this is not the usual way that these orders leave us. I have sent you an email about how I can resolve this for you. I look forward to hearing from you. Holly Renshaw

Posted 1 year ago

“I ordered a set of black mats with grey edging for my Mitsubishi Outlander, I selected the premium range. What arrived was grey coloured mats. Contacted Carmats4U they were of no help at all saying that was all that was available. Although the fit is good they show ever mark against the cars black carpeting.”

Helpful Report

Posted 2 years ago

Hello, Thank you for your recent purchase and feedback. I've taken a look at this for you and I understand your concerns. Unfortunately, we do only offer Black Rubber, so I'm surprised to hear that they appear Grey. I really do want to try and resolve any issues for you. Perhaps, we look at a Carpet set as an alternative? Carpet Car Mats don't mark as easily so this might be a great alternative? If you would like to reach out, perhaps I can help? Please email myself jamie.barke@uniqueproductsuk.com Kind regards, Jamie Barke Sales Director

Posted 2 years ago

“Poor quality , buy the original mats much better”

Helpful Report

Posted 2 years ago

Hi Gary, I'm sorry to hear there is an issue with your order. I can see you ordered a set of our standard tailored Rubber Car Mats. We do our best to accurately describe and preview our Car Mats with as many images and details within the product description. Of course, if you're looking for something with a more premium look and feel, we do offer Premium Rubber or Diamond Rubber Car Mats which are of a more superior quality. Perhaps you would prefer to exchange for one of these two sets? We are here to help so please if you would like to email myself, it's jamie.barke@uniqueproductsuk.com Kind regards, Jamie Barke Sales Director

Posted 2 years ago

“Beware I needed the original car mat underneath the one I bought. I bought one to replace the old one but the car mat I bought for my seat ateca doesn't really fit its small and just rests on top very loosely doesn't really fit into the space like the original mat did, they are really good if you are happy with it resting on top of the old mat which I am now having to do but the point was to replace the old mat which it does not do.”

Helpful Report

Posted 2 years ago

Hi Jack, I'm really sorry to hear there is an issue with your order. We are here to help and would love to assist with this matter. Our Car Mats are fully tailored and should match the shape of your existing tailored Car Mats, providing they are for your vehicle. Would it be possible to reach out to us via email? info@carmats4u.com Whatever the issue is, we can resolve it for you. Kind regards, Jamie Barke Sales Director

Posted 2 years ago

“I got rubber floor mats for my porsche 911 996 from Carmats4U. Left passenger seat floor mat did not fit. I think they sent me the wrong floor mat. I emailed them and got no answer. They asked me to write a review so here it is.”

Helpful Report

Posted 2 years ago

Hello Osman, I'm really sorry to hear there's an issue with your order. I've checked for your email and we have not received anything from yourself, which would explain why you've not had a reply. If you can please, send us an email to info@carmats4u.com or call 01754 613974 9am to 5pm Monday to Friday. We resolve all issues quickly once we are made aware. Kind regards, Jamie Barke Sales Director

Posted 2 years ago

Carmats4U is rated 4.8 based on 13,636 reviews