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Carmats4U Reviews

4.8 Rating 12,900 Reviews

96 %

of reviewers recommend Carmats4U

Company Reviews

Product Reviews

4.8

Based on 12,900 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Carmats4U:

Welcome to Carmats4u.com, the longest running Car Mat Manufacturer for over 34 years.

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Carmats4U 5 star review on 22nd September 2022

Carmats4U 5 star review on 21st September 2022

Carmats4U 5 star review on 20th September 2022

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Carmats4U 5 star review on 20th September 2022

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Carmats4U 5 star review on 20th September 2022

Simon Dela Cruz

Carmats4U 5 star review on 19th September 2022

Carmats4U 5 star review on 12th September 2022

185

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service ? Mmmm! Great communication although tad slow, then numerous emails asking for car details cos mats were wrong, asking for all details would have been better and quicker so all mats were wrong had to send back at my expense plus a further charge for the swap ?? When I really should have been offered a refund and could have reordered at online price ?? Probably won't use this site again or recommend but thank you Jodie and one other (who saw I had the wrong mats)for your help regards Jim”

Posted 5 months ago

“Mat was bought for a BMW 440. It is far more PVC / rigid than mats I have previously bought and is quite inflexible. It fits the boot and does the job fine.”

Posted 6 months ago

Hi Julian, I'm sorry to hear you're not happy with the PVC Boot Liner. The item is manufactured from an extremely durable PVC Plastic which will be fairly rigid. Once installed, the item will stand proud with it's high 2 inch lip, which is essential for trapping spillages etc. Rubber Boot Mats which are usually too flexible, can often allow spillages to tip into the boot floor area, thus damaging the original boot carpet. We hope you enjoy the item and we're glad to hear the item fits and does the job as required. Kind regards, Jamie Barke Sales Director

Posted 6 months ago

“Great product competitively priced. Unfortunately the delivery time and severe lack of updates means only a 3 star review.”

Posted 6 months ago

Hi Tommy, I'm sorry delivery took a little longer than usual. I have looked into this and I can see the order was processed on the 16th of October and was delivered on the 25th. Looking further into this, I see we passed this onto the courier within 48 hours of processing the order but the courier held this for a little longer than usual. We can't apologise enough for the delay. Our couriers on time delivery rate is 95% so thankfully small delays are rare. We hope you choose us again and if you do, we'll provide you with a free upgrade to express delivery. In regards to updates, we did provide you with your tracking information at the time of processing so all updates can be tracked using your unique tracking ID. If you need us for anything else, do get in touch. Thank you again for choosing us. Kind regards, Jamie Barke Sales Director

Posted 6 months ago

“Good product but unfortunately didn’t fit. The Volvo XC40 (23 model) does not have an adjustable boot level so the ‘lip’ on the cover which is designed to contain spills, actually prevents to boot from closing ! I simply cut off the lip along the rear section and everything is fine. No protection against spills though but it does its job well enough. I have bought boot covers from the company previously and this wouldn’t put me off using them again.”

Posted 6 months ago

Hi David, Thank you for the feedback. I've looked into your order and I can see you ordered the variant which is designed for models without an Automatic boot. This would explain why your Boot Liner didn't fit correctly upon arrival. It's a shame that you have cut the Boot Liner rather than contacting us straight away. If you hadn't of cut the item, we could have exchanged it for the correct fitting item. As you have an automatic boot, the Boot Liner you need is slightly shorter, which allows for the boot to close correctly. If you would like to order the correct item, please contact us via email support@carmats4u.com and we will see what we can do with the price. Kind regards, Laura Lacey Sales Manager

Posted 6 months ago

“Delivery was good but feel they would benefit from some packaging. The fit of the rubber mats is fine apart from the corners which curl up slightly. I thought they may flatten out after a while but this doesn’t seem to be the case. Quite pleased overall for the price paid.”

Posted 7 months ago

“I'm a little disappointed. Despite the product arriving within a few days I feel little care was taken over its delivery. I bought a boot liner with carpet insert. This "tailor made" product needed some adjustment to fit. It was tight in some corners and required slight trimming. Also I was expecting a more rubber-like product. This feels more like thick food packaging. It was folded over to make it fit in the box it was delivered in and this has caused creases in the edges of the boot liner. I'm hoping they will eventually come out but I think one crease is too heavy. The edge at the back where the tailgate opens looks unfinished and could be tidier. Also I think I will have to cut the boot recesses off as I now can't use the factory fitted dividers. It's a bit disappointing that I have to do this. The carpet insert is wafer thin but does look effective. I feel for the price paid it's not good value for money. Had I seen it in person for the price paid I would never have bought it. I've only kept it because I needed it to do a job a few days after arrival and sending it back would have taken too long. Oh well. Some you win, some you lose but I really don't think I can recommend this particular product for the price paid. Sorry”

Posted 7 months ago

Good morning, I'm sorry to hear you're not satisfied with our PVC Boot Liner Tray. In regards to the material, you have purchased a Plastic based product, which unfortunately, would be the reason why it's not more of Rubber feel. The PVC material however is incredibly durable, 100% odourless (unlike Rubber) and it's also chemical and oil resistant, which is exactly what you need within the boot interior. In regards to the folding, all Boot Liners have to be folded / rolled so they can be transported to you within the maximum dimensions in which the courier allows. The PVC material is flexible so it can be folded and rolled as per the description, without any risk of damage to the product. The Carpet insert is designed to provide an anti-slip surface and usually this is a big hit with our customers as it only costs £7.00. You should have not had to alter the tailoring of this product in any way as it's designed to fit your particular model. In cases such as this one, you should have contacted us immediately and we would have been more than happy to investigate, provide a resolution which may have resulted in exchanging this item for a different generation of your vehicle, or a Rubber based product which we also offer. We would appreciate if you could contact us via email or phone as we always resolve any issues quickly, once we are made aware. Our email address is support@carmats4u.com or call 01754 613974 9am to 5pm Monday to Friday. Kind regards, Jamie Barke Sales Director

Posted 7 months ago

“Shape was ‘ok’ but not 100% right so fixings fouled seat runners. Aston Martin Vanquish”

Posted 7 months ago

Hi Ian, I am sorry to hear you are not happy with your order, we would like to get this resolved for you, if you would like to email us regarding this issue with your mats not being the perfect fit we would be happy to look into this for you. our email is: support@carmats4u.com Thank you. Kind Regards, Jake Godfery The carmats4u Team Leader

Posted 7 months ago

“Customer service was good, quick reply and fair response. Product doesn’t fit as promised, bends and folds at the top. Refund was only offered if I paid for return even though the product doesn’t fit”

Posted 7 months ago

“The courier contacted me stating they had my custom mats and then nothing else, so I had to contact Car Mars 4 U myself, only to be informed they had material out of stock, so they hadn’t even been made at that point? Personally, I would have preferred the company to contact me with this information and not down to me to contact them? Not good!”

Posted 7 months ago

“Listing for rubber boot mat explicitly says "no nasty smells" so it was a disappointment to have to leave the mat out for more than two weeks 'cause of the stink. To my untrained nose "nasty smell" and "natural smell of new rubber" are indistinguishable in spite of carmats4u's official line on the matter. Three weeks on, mat fits and is smart enough”

Posted 7 months ago

“Top marks for fitting as they do fit perfectly in the car giving it that luxury factory fresh feel. The smell when opening the package was something else entirely, quite horrid to be honest but thankfully seems to have dispersed enough now not to notice. Value for money? Not sure these are worth the £60 paid for them as they do just feel like foam that would wear away quite quickly. Design is as ordered and meets expectations. Overall fairly happy, the real test will be if they are still in one piece 6 months down the line”

Posted 7 months ago

“Perfectly adequate. They fitted which is the main thing I worried about when ordering off the internet.”

Posted 7 months ago

“Boot liner for Lexus. Goods arrived after a little while. Plastics material and quite cheap. Would have preferred a rubber option at more money, as I had previously. Not expensive, so I guess you get what you pay for. Overall, transaction was ok. Good comms.”

Posted 7 months ago

“Bought a boot liner, it works but it's certainly not a perfect fit, gaps right round the edge and not exactly as shown on the website”

Posted 7 months ago

“The delivery wad really fast. The carpets were expensive considering the quality.”

Posted 8 months ago

Hey! We're sorry to read you feel the product was expensive. I can see you ordered our entry level carpet so there are thicker carpets available, all of which are available at the time of ordering. The amount you paid does include delivery and I also note you added several options including customised badges, which would incur additional charges. The price we charged covers the materials and the tailoring of your product. Each element is handled and prepared by a team of experts. We believe we charge extremely competitive rates, in fact, compared to some retailers, we come in cheaper. If you decide to order in future, we recommend choosing at the very least our Luxury Carpet which can be added for a fraction of the cost. If you need us, please do get in touch as we are always happy to help. Remember we can be contacted by phone 01754 613974 9am to 5pm or by email support@carmats4u.com Our customer service team provide free advice prior to ordering, helping you get the product you want first time. Kind regards, Laura Lacey Sales Manager

Posted 8 months ago

“The rubber mats I purchased fitted well but the strong smell of rubber has lasted weeks despite washing them in a perfumed detergent. Service was good.”

Posted 8 months ago

Hi Mike, Our Rubber Car Mats are 100% natural Rubber so they will carry an odour for 2-3 weeks of use. This will die down over time. We do offer 100% odourless alternatives such as our EVA Car Mats if you are interested? If you can, send us an email when you have time to support@carmats4u.com and we will see if we can come to a solution for you. Please remember to include your order number when you get in touch. We will look forward to hearing from you. Kind regards, Laura Lacey Sales Manager

Posted 8 months ago

“These feel more like foam Rubber than heavy duty rubber mats”

Posted 8 months ago

Hey David, I'm really sorry to hear you're having issues with your order. I have had a look into your order and can see that you selected the upgrade from rubber to our EVA foam rubber alternative. We would be happy to exchange these for the 100% rubber set for you if you would prefer these. Please, when you have time, contact us via email with your order number so we can look into a resolution for you. Our email address is support@carmats4u.com We will look forward to hearing from you. Kind regards, Laura Lacey Sales Manager

Posted 8 months ago

“Quality not as good as I thought they would be and the shape of the front mats weren't particularly good.”

Posted 8 months ago

Hey Chris, We're sorry to hear there's something wrong with your order! Remember, we are here to help, so why not contact us and we will see if there is something we can do? If the shape isn't correct, it could be that the wrong generation has been ordered. We can also exchange the item for something thicker / more durable if you wish? Please send us an email with your order number and any supporting photos to support@carmats4u.com and we will talk about the next steps. Kind regards, Laura Lacey Sales Manager

Posted 8 months ago

“Quicker than expected but slightly confusing delivery tracking. Couple of little quality issues with the mats e.g. untrimmed plastic that shouldn’t be there. No fixings pack included free of charge.”

Posted 8 months ago

Hi Stuart, We're really sorry to hear you're having issues with your order. I don't appear to have any emails from you in regards to this, so please, when you can, would you mind sending us a photo of the issue you have? Our email address is support@carmats4u.com Once we have your email, we will be investigate the issue and get back to you. In regards to the fixing system, we do supply the fixing inside the mat, the counterpart should already be in the vehicle. We will look forward to hearing from you soon. Kind regards, Laura Lacey Sales Manager

Posted 8 months ago

“Delivery paid took awhile to come slow, Added VAt onto order (full price should be advertized in this day. Mats ok although Passenger side had no holes to fix to floor.”

Posted 8 months ago

Hi! We're really sorry to hear there was a delay in getting the items to you. Our on-time delivery rate is 98% so I'm really sorry if we exceeded yours. In regards to the VAT, this is included in the price (see product pages), we break the VAT down on the cart and checkout page. Finally, we do display a template photo of the mats you will receive, which does reflect where we are locating fixings. If you have fixing on both front mats, we do actually have an offering for this too. We'd be more than happy to exchange the item for you providing it hasn't been used or customised with logos. Please contact us now via email support@carmats4u.com or by phone, 01754 613974 9am to 5pm Thank you and we look forward to speaking with you. Kind regards, Jamie Barke Sales Director

Posted 8 months ago

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Carmats4U is rated 4.8 based on 12,900 reviews