Carmats4U Reviews

Name: Carmats4U
Address: Unit 2 Hassall Road, Unit 2 Hassall Road, Skegness
Rating: 4.81

4.8 Rating 12,891 Reviews

96 %

of reviewers recommend Carmats4U

4.8

Based on 12,891 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Carmats4U:

Welcome to Carmats4u.com, the longest running Car Mat Manufacturer for over 34 years.

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Carmats4U 5 star review on 22nd September 2022

Anonymous

Carmats4U 5 star review on 21st September 2022

Craig

Carmats4U 5 star review on 20th September 2022

Simon Dela Cruz

Carmats4U 5 star review on 19th September 2022

Nick

Carmats4U 5 star review on 12th September 2022

Andy

185

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Only had the mats for a week seem fine. Only issue was delivery time not clear from what is stated as to availability.”

Helpful Report

Posted 1 month ago

Hi! We're really sorry that delivery took a little longer than expected. We're really busy at the moment due to peak season which ends at the end of March. We have invested thousands into automation which will reduce our production times by half. Next time you shop with us, you should expect a delivery window of 3-5 working days. Thank you for being so patient, we really appreciate it. Kind regards, Jamie Barke Sales Director

Posted 1 month ago

“I am very happy with the quality and fit of the mats though the rears could protrude further under the front seats. Carmats4U let themselves down by implying a short dispatch time and so I became very disappointed when they took longer to be sent. I felt I would have been more satisfied if a more realistic dispatch time had been stated at the outset. Carmats4U responded very quickly when I contacted them but I felt their response had probably been copied and pasted to many others. However I am pleased with the product with its grey and blue trim.”

Helpful Report

Posted 1 month ago

“Received bootliner and car mats, not overly impressed with the quality for the money, however the bootliner is all bent out of shape due to the way it was rolled and packaged in just a plastic bag.”

Helpful Report

Posted 1 month ago

Hi Lynsey, I'm sorry to hear you're not happy. We describe our items as being flexible enough to be rolled and folded due to the material. We roll these for delivery but provide instructions inside the package explaining that all you need to do is lay the boot liner down in a warm room for 24 hours and the shape will return :) If this is not the case, please let us know via email to support@carmats4u.com with your order number and we will be more than happy to help. Kind regards, Jamie Barke Sales Director

Posted 1 month ago

“Good fit for car and quality Poor communication on delivery and late delivery”

Helpful Report

Posted 1 month ago

Hi Mark, Thank you for the feedback. In regards to delivery, we provided an estimate at the time of making the order which was 8 working days (3-5 day dispatch and 2-3 day courier). I can see the order was delivered on the 10th working day, please accept my apologies for the delay in getting the mats to you. We always try to ensure that all orders leave us and get to the customer on time, however sometimes we need a little bit longer to manufacture the perfect set of mats for you and I am sorry you weren't notified of this. We are in the process of putting a new system in place so all customers will be able to check where exactly there orders are in our production process to eliminate this issue. Thank you for ordering with us and if there is anything else I can help you with please get in touch with me directly laura.lacey@uniqueproductsuk.com Kind Regards, Laura Lacey Sales Manager

Posted 1 month ago

“Nice mats, but took a bit longer to deliver than expected. Also have received both front mats with holes for fixing them in place although those are not present on the passenger side in my car (I’m not sure they ever are on this model). Mixed feelings overall.”

Helpful Report

Posted 1 month ago

Hi Joe! Thank you for the feedback. In regards to delivery, we provided an estimate at the time of making the order which was 8 working days (3-5 day dispatch and 2-3 day courier). I can see the order was delivered on the 8th working day for you. Now, in regards to the fixing issue. Your vehicle is as standard supplied with two fixings on both the Driver and the Passenger. This will match the OEM genuine mat shape which is supplied by Honda themselves. It's very strange that you don't require the fixings. However, if you need to, you can request further fixing points from Honda for the passenger side. We only supply the counter part which is supplied within the mat. The counterpart is designed to match and lock into your existing fixings. If you need further assistance with this, please let me know? Kind regards, Jamie Barke Sales Director

Posted 1 month ago

“Delivery took ages, car mats fit ok but I am not convinced about the material. I went for their diamond premium rubber mats, they feel more like foam than rubber, also the material is very light-weight so they sit slightly raised from the floor, hopefully, they will flatten out over time. On the bright side, they have no smell. Curious to see how they will test over time.”

Helpful Report

Posted 1 month ago

Hi! It appears that you've ordered our EVA material which is available on our Premium Rubber Car Mat listing. The EVA is superlight-weight as we described on the website and it's designed to be a direct competitor to Rubber. The EVA material is super thick at 6mm and is also odourless, unlike 100% Rubber based Car Mats. We do explain on the website that the material is EVA not Rubber but the properties are far more superior. The biggest benefit is the deep diamond cells which capture any dirt and spills, again unlike the Rubber alternative which doesn't include this. Of course, if you would prefer to exchange for Rubber, we're more than happy to discuss this. Please get in touch via email to support@carmats4u.com and we will provide you with further assistance. Kind regards, Jamie Barke Sales Director

Posted 1 month ago

“I ordered a mat for the boot area of our new Kia Niro PHEV. I selected the higher spec rubber which was stated to be compatible with our vehicle. The service was excellent with the mat arriving a week or so later. The mat is of very good construction as advertised. However, it does not fit our boot area properly or although it should be adequate.”

Helpful Report

Posted 1 month ago

Hi Mike, I'm really pleased you're happy with the service we have provided and that the product matches the specs we show on the website. I'm really sorry to hear there's a fitting issue. If this is the case, we are more than happy to help. Please, if you can get in touch via email to support@carmats4u.com with your order number and any supporting photos. We can then look to see if there is an alternative for you. Kind regards, Jamie Barke Sales Director

Posted 1 month ago

“I ordered premium mats. They don't feel premium. They are still quite thin and stiff. I was expecting them to lay flat and heavy under their own weight.”

Helpful Report

Posted 2 months ago

Hi Graham, I am really sorry to read that you are unhappy with the quality of the mats you have received. I have had a look into the order and I can see you ordered our exclusive grade of carpet, so I am surprised to hear this. I would like to have a look into this and check you have received the correct carpet quality etc, would you mind emailing over some images of the mats you have received so that I can look into this for you? My direct email address is: laura.lacey@uniqueproductsuk.com Please accept my apologies, and I hope to hear from you soon. Kind Regards, Laura Lacey

Posted 2 months ago

“Ordered some mats for a present, very pleased with them so ordered some for my car on 12th February still not arrived. Phoned company was told they would check, still didn't arrive, sent email reply said they would look into it, still no reply.”

Helpful Report

Posted 2 months ago

“The boot liner arrived much later than advertised, probably due to the EVRI courier service in our area. If I'd have known it was EVRI delivering I wouldn't have ordered from CarMats4U”

Helpful Report

Posted 2 months ago

Hi Ross, We're sorry your order arrived later. We do actually offer multiple couriers including DPD at the checkout. If you choose to order with us again, please use the DPD service. It costs more but it will be much faster. Kind regards, Jamie Barke Sales Director

Posted 2 months ago

“unfortunately the carpets were ok but the fittings were wrong for my hyundai i10 which is a pain”

Helpful Report

Posted 2 months ago

“My order was delayed but I had to chase it rather than being told why. Prompt response from customer service when I did chase, and I got a refund on the shipping (I chose next day delivery but it took over a week). I had to solicit the response though, it wasn't proactive. The car mats are really good and I'm very happy with them. The boot tray I ordered doesn't properly fit my car but it will do as an occasional solution. Not ideal.”

Helpful Report

Posted 2 months ago

“I bought rubber diamond mats, good material and nice blue trim. However, this trim is too tight and it means the mat doesn’t lie flat, it curls at the corners. I have tried the bend but after 2 weeks it is the same. I should have invested 1st time in genuine mats, shame really as they do look good!”

Helpful Report

Posted 2 months ago

Hi! This sounds like a manufacturing defect which is covered under your 12 months free guarantee. Please contact us via email with your order number to support@carmats4u.com If you can send any supporting photos, we can then investigate and resolve any issues for you. Kind regards, Jamie Barke Sales Director

Posted 2 months ago

“Unfortunately the car boot liner delivered did not fit my vehicle. When I phoned the person I spoke to (Lewis) was genuinely concerned and I was asked to send in a photo of the issue. I was then emailed an apology and a return label for free return of the liner. I was just sorry that it did not fit since they were so helpful.”

Helpful Report

Posted 2 months ago

Hi James, I'm sorry to hear the item didn't fit as expected. May I ask if you could drop us an email with your vehicle registration as we may have an alternative? I'm pleased Lewis helped get the item back to us at no cost to yourself. Another testimonial of our excellent customer service. We'd love to see if there is an alternative so please drop us an email to support@carmats4u.com We look forward to hearing from you. Kind regards, Jamie Barke Sales Director

Posted 2 months ago

“The rubber tailored mats are pretty basic but fit well. However, they smell very rubbery. I left them in the garage for a few days in the hope this would decrease but, having had them in the car overnight, it now smells like someone's been smoking in there.”

Helpful Report

Posted 2 months ago

Hi Phil, We're sorry to hear you're not happy with the Rubber Car Mats. They will indeed smell of Rubber as you have commented as they're not described as odourless. We do offer odourless Car Mats such as the EVA Tailored Car Mats which were available at the time of purchase. If you're not satisfied with the Rubber Car Mats, you can of course return them for an exchange. The Rubber Car Mats will carry a Rubber odour for around 2 weeks. After this time, the odour will fade. If you need us, our email address is support@carmats4u.com Thank you and speak to you soon. Kind regards, Jamie Barke Sales Director

Posted 2 months ago

“The company mention that they have a 3 step process / emails regarding delivery. I only received the first step and nothing after that. I then had to chase the company to find out what was happening. The item arrived today (thank you for that). I have opened the item and not impressed with the stitching, its not neat and has excess material so the white is showing from underneath and spoils the colour I selected. I honestly thought it would be top quality for the amount it costs. I am more than happy to send you photos over.”

Helpful Report

Posted 2 months ago

Hello, I'm sorry to hear you've not had the best experience. I've looked into this and I can see we did send you the 3 emails, confirming your order as placed. We also sent you the tracking number which would allow you to track the item. If in the rare case you've not received our usual high quality, then we'd be more than happy to resolve any issues for you. Please send us an email with your order number and any supporting photos to laura.lacey@uniqueproductsuk.com Once I have the above, I will then perform a full investigation and resolve any issues quickly. I will look forward to hearing from you. Kind regards, Laura Lacey Sales Manager

Posted 2 months ago

“Excellent quality.Accurate fit.Have ordered four sets of mats to date for different cars and all have been most satisfactory. I incorrectly ordered fabric rather than rubber mats for one vehicle and they accepted my return without question and gave me a refund. Price very competitive and delivery in line with their terms and conditions.Very pleased with my purchases.”

Helpful Report

Posted 2 months ago

“After reading reviews I placed my order, using Parcel Force 48 hour. I received my delivery a lot later than expected. The mats were rolled in grey plastic covering which was open at both ends and the carrier advised kept falling out. Indeed they had fell out and had muck on them which I had to clean off. (Gift for my brothers new car) Boot liner fine and good quality. Car Mats were average quality and all in all did not represent good value for money. I was very disappointed overall. I thought by paying good money I would have received better goods and service. I also tried to track my order on website after setting up an account, was still at stage 2 of process each time I checked, received no updates re item being shipped. I would not use again nor would I recommend.”

Helpful Report

Posted 2 months ago

Hi Jane, I'm really sorry to hear you've had a bad experience. I'm really surprised to hear that the courier allowed you to sign for the parcel. If it was damaged in any way, you should have refused delivery, made us aware straight away and we would have actioned for a replacement to be sent to you. I can see you ordered our cheapest Rubber Car Mats and although we believe they offer great value for money, we do actually offer much better quality Rubber Car Mats. Our Diamond Rubber Car Mats are of a supreme quality and very much different to our entry level. Anyhow, lets look at getting any issues resolved for you. If you can drop me an email as and when you get time, I'll see what I can do to help you. There's nothing we can't resolve. We take great pride in our products and the customer service we offer. Please, contact me via email now with your order number to: laura.lacey@uniqueproductsuk.com I will look forward to hearing from you soon. Kind regards, Laura Lacey Sales Manager

Posted 2 months ago

“The i10 boot mat was delivered exactly on time. It was a bit difficult to fit given:- it was delivered rolled up like a carpet and :- the outside temperature wasn't far off freezing. It is now in the boot but not a snug fit.”

Helpful Report

Posted 3 months ago

“All ok except for the top of range £50 thick carpet insert to rear boot liner tray, which at that money I'd anticipated would have sewn and have bound edges, but they've just cut the shape with a knife and left the edges so they can fray! I may as well have popped up and bought a remnant from local carpet shop and done that bit myself!”

Helpful Report

Posted 3 months ago

Hey Nick! We're sorry to hear you don't like your Platinum Insert. We don't usually bind these as they fit nice and snug insider the Boot Liner tray. So you don't actually see the edges unless you need to clean the item. If the edges did fray, then you can contact us via email or phone and we will look into that for you. We can assure you, your Carpet Insert is precision cut with a CAD cutting machine. We take a great deal of pride in our products and we're really sad to hear you're not satisifed. Please, if you need us for support, send us an email as we'd love to help. Our email address is support@carmats4u.com Kind regards, Jamie Barke Sales Director

Posted 3 months ago

Carmats4U is rated 4.8 based on 12,891 reviews