We were in daily communication with our person (our holiday is supposed to be now) and we’re told we wouldn’t get a refund only a voucher. When we pushed back quoting abta and package holiday regulations which state we are entitled to a refund we haven’t heard anything for two weeks from our holiday sales rep, the customer support rep or an answer from the customer enquiries team. No holding email or confirmation that they’ll process a refund, nothing. We have now handed this over to our credit card company as a default of service purchased. Do not buy from this company (they are taking bookings easily enough currently) but can’t allocate staff to deal with existing customers. Poor show. Do not give them more business! You could be next!