Canada Travel Specialists Reviews

Name: Canada Travel Specialists
Address: Floor 5, 39 St Vincent Place, Glasgow, Glasgow
Rating: 4.85

4.9 Rating 872 Reviews

97 %

of reviewers recommend Canada Travel Specialists

Company Reviews

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4.9

Based on 872 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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0330 094 8379

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Canada Travel Specialists 5 star review on 14th October 2022

Deb & Steve From Essex

Canada Travel Specialists 5 star review on 22nd August 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Listened to what we wanted. Advised us of different options to keep the holiday within our budget”

Helpful Report

Posted 5 years ago

“Adla was extremely knowledgeable and helpful when I was planning my Canadian trip. She returned calls when she said she would and advised on certain things that would will make the experience even more enjoyable. I have used Barrhead Travel many times over the years and whilst most of the people I have dealt with did a good job, Adla was way above them across the board.”

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Posted 5 years ago

“We have been so happy with the service from Adla and the team. Our trip-of-a-lifetime to Canada in 2020 was postponed due to the pandemic, and despite the team being furloughed or working from home etc they were so helpful and reassuring through our anxieties of how to proceed. The holiday has yet again been postponed for another year, but the bonus is that Adla is back on the case and we feel very personally looked after as she has helped us build and tailor this trip from the beginning with knowledgeable and helpful input. We have been so grateful not only that they have kept our deposit secure and carried it forward, but have kept the costs for next year the same as it would have been for this year. Thank you team - can't wait to share the holiday photos with you!!”

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Posted 5 years ago

“Adla was very knowledgeable, friendly and helpful. She listened attentively to my wishes and didn't seem to mid checking other itinaries out for me. I had almost given up hope of being able to afford this bucket list trip but Adla has made it possible for us by providing a very competitive price with everything included that I requested eg flights from our local airport.”

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Posted 5 years ago

“Brian helped put our Canada trip together, and was extremely helpful, friendly and knowledgeable. His personal experience of the country and type of trip we wished was invaluable, and in difficult covid circumstances Brian has been available with advice at all times.”

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Posted 5 years ago

“I worked with Brian Walker to create our Canada adventure and it exceeded all of my expectations. I would highly recommend Brian, he is friendly, very knowledgeable and he thought of things to tweak our trip to make it even better! His expertise shone through, having been there before, so I felt very confident in his abilities and recommendations. He was never pushy and really wanted to build us the best holiday he could but it all felt very authentic. I will be using Brian again! Nichola.”

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Posted 5 years ago

“What can I say... two big holidays planned and Brian has made this transaction easy peasy! I’ve exchanged hundreds of emails, pestering the life out of this man but he has always been super helpful and so lovely trying to organise a 40th birthday trip. Brian you are an absolute star and have recommended you to lots of people. We are yet to go on these planned trips (Canada/Alaskan cruise in May 2022 & Florida June 2022) but with your advice and guidance I cannot wait!!! I can’t thank you enough for all you have done, super fast response, sending the paper work I needed for the surprise- and everything in between...a very happy customer- albeit very skint now!!! 😂”

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Posted 5 years ago

“Brian is very knowledgeable about all aspects of trips to Canada, and gives exceptional and friendly advice. He further goes the extra mile to meet all requirements and requests, and gives an excellent service.”

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Posted 5 years ago

“Adla is very Professional,Courteous,knowledgeable & Most Helpful Holiday Specialist. She listened& Discussed Rockies& Alaska Cruise May2022 Itinerary as a solo Passenger unfortunately. I was very impressed with her an excellent customer service,So I booked 4 Days pre Cruise in Sidney, New Zealand & Australia Back To Back Cruises ! Adla, Please keep up with the good work . Take care. Steve 😎🌄🌅☀️🌞🍹🥃🥂🇬🇧🌱🍀☘️🌿🏝🌴🏖🌻🌼🙏👍”

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Posted 5 years ago

“Answered all my questions promptly and planned the itinerary to suit exactly what I required with knowledgable advice and Support”

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Posted 5 years ago

“Very easy to deal with and very informative. Excellent service.”

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Posted 5 years ago

“This "bucket list" Rocky Mountaineer and Alaska cruise is our first booking with Adla and Canada Travel Specialists. We contacted a couple of others travel companies for their suggested itineraries......but what made the difference was Adla's knowledge, enthusiasm and attention to detail as well as a perseverance to see the booking completed to our satisfaction. Well done Adla and I hope we can avail of your travel knowledge and skills in the not too distant future.”

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Posted 5 years ago

“Want to highly recommend Adla for her very efficient service and knowledge We will be doing the rockies next year and she has given us a fantastic itenerary Thank you Adla very professional”

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Posted 5 years ago

“Adla Toal has just put a fantastic itinerary together for four of us in Canada, including a number of locations and tours, Rocky Mountaineer and a motorhome trip. We were really impressed by her good understanding of what we want and by the speed of her response. We gave the same brief to 3 companies. One, we’ve yet to hear back from, another responded right on our deadline but Adla responded pretty much immediately and with options for us. We reviewed and confirmed the options and asked her to add something else in and we had a complete itinerary which met our needs. In terms of value for money, we feel we have a good deal. Price was almost identical to her remaining competitor but we’ve got so much more included. All we need now is for Covid to go away and the trip to match Adla’s service! Well done Adla!”

Helpful Report

Posted 5 years ago

“When our Canada/Alaska holiday booked for 2020 fell victim to the pandemic Anne Marie Kirke took over our booking. Anne Marie was helpful, efficient and reassuring. She put us in touch with Elisabeth Barrie Mitchell who worked tirelessly to reorganise our holiday for May 2021. Elizabeth kept us updated with the progress of our booking and dealt with all our questions and queries pleasantly and patiently. When the time came to pay the balance I phoned the number given and by happy chance the agent taking the call was Anne Marie. She talked us through our options and we decided to postpone our trip until 2022 (third time lucky🤞hopefully!). Anne Marie has worked hard reorganising our trip for 2022. She and Elisabeth have truly restored our faith in Barrhead Travel.”

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Posted 5 years ago

“Sophie King was absolutely brilliant in assisting booking our Canadian Adventure, however it was not to be. Scott helped in refunding all of our money which has duly been returned.. It took a little longer than usual however we understood that. We are hoping to re book when possible and will have no hesitation in using Barrhead Travel.. Very professional”

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Posted 6 years ago

“Whilst our recent planned Canada holiday was unfortunately cancelled, I was kept up to date with the situation by Scott McMillan at Barrhead and as a result had no hesitation in simply rebooking for 2021. Scott was great to deal with and we added extra dates with no hassle. In these difficult times the communication was excellent. We will be contacting Scott again as restrictions are lifted.”

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Posted 6 years ago

“I have been sending emails regarding ny refund since July. I understand it's a busy time, but when you send emails you expect a reply. Pretty disappointed. I would just like my money back.”

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Posted 6 years ago

“Two weeks ago, I left a one-star review. Since then, Canada Travel Speialists have been superb in dealing with our refund. We have always understood their plight, with income slashed, staff on furlough, and masses of refunds and money to process, and have sympathised. But having heard nothing for several months, I didn't know what else to do and was losing faith. After a lengthy phone call, I am now convinced they are trying their absolute hardest and have the best intentions in a seriously difficult situation. I regret the one-star review (I will delete it as soon as Reviews.io respond and allow me to) because I now feel this company is seeing its reputation suffer when it is working so hard to stay afloat. We hope one day to be able to make our long and complicated Canada trip and would make Canada Travel Specialists our first choice of agent.”

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Posted 6 years ago

“My trip on the 1st July to Toronto, for myself and kid's came and went; heard nothing. 15th July, Suprise email apologies. l'm Entitled to my Full Refund!! Relevant Details given, informed it will take a couple weeks?? 28th August nothing? I've continued to work 12hr shifts; through this virus. 😷 I'm asking the top BRASS to STOP holding on to people's hard earned money and give it back!!!no more excuses 🤔”

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Posted 6 years ago

Canada Travel Specialists is rated 4.9 based on 872 reviews