Calido Logs and Stoves Reviews

Name: Calido Logs and Stoves
Address: Unit 3a Bandeath Industrial Estate, Throsk, Stirling
Rating: 4.92

4.9 Rating 3,671 Reviews

99 %

of reviewers recommend Calido Logs and Stoves

4.9

Based on 3,671 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Calido Logs and Stoves:

Calido is a family-run business based in Stirling, Scotland, dedicated to delivering high-quality kiln dried firewood and fireside products to homes and businesses across the UK. Since 2014, we’ve built a reputation for exceptional service, reliable nationwide delivery, and a genuine passion for helping customers enjoy warmth, comfort and relaxation at home. We specialise in premium kiln dried logs, including ash, birch and oak, along with eco-friendly briquettes, kindling and firelighters. Our fuels are carefully selected to burn cleaner, produce more heat and perform consistently in woodburners, stoves and open fires. Our range also includes high-performance wood-burning and multifuel stoves from leading manufacturers. These are showcased in our Stirling showroom, where our friendly and knowledgeable team are always happy to offer advice and help you find the perfect solution for your home. Calido is also a premier supplier of luxury Kirami wood-fired hot tubs and saunas. Handmade in Finland, Kirami tubs are crafted for comfort, efficiency and durability. Whether you’re looking for a cosy tub for two, or a luxury sauna, the Kirami range combines Scandinavian design with expert craftsmanship to help you relax outdoors all year round. With a strong commitment to quality, sustainability and customer satisfaction, we’re proud to be trusted by thousands of customers. From our family to your fire - or your outdoor retreat - we’re here to help you make the most of home life.

Visit Website

Phone:

01786 357057

Email:

sales@calidologs.com

Location:

Unit 3a Bandeath Industrial Estate,
Throsk
Stirling
FK7 7NP

Write Your review

Tell us how Calido Logs and Stoves made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Calido Logs and Stoves 5 star review on 20th February 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you so much John for getting my logs to me earlier than normal delivery date as I’d ran out. You’re a star. Thanks again Ann Hunter”

Helpful Report

Posted 7 years ago

“Great service - helpful team & simple to order. The hotties are fantastic - definitely do what it says on the wrapper! Thank you”

Helpful Report

Posted 7 years ago

“Really great experience with this, easy online process, logs delivered promptly, and more importantly than all this, the logs themselves seem to light easily and burn fantastically, we use maybe half the normal amount of logs we would buy from local retailers as they seem to burn much cleaner and hotter.”

Helpful Report

Posted 7 years ago

“Very pleased with the service, delivery arrived as planned”

Helpful Report

Posted 7 years ago

“We have been very happy with the service we have received from Calido Logs and Stoves. Ordering is easy and delivery is on time.”

Helpful Report

Posted 7 years ago

“Excellent service. Website shows actual stocks so you are not going to get an email later saying sorry items will be delayed. You are able to pick your delivery day and you get a text for the approximate delivery time. What more can you ask for!”

Helpful Report

Posted 7 years ago

“Very friendly staff, always met with a smile and always willing to do the upmost to make their customers happy.”

Helpful Report

Posted 7 years ago

“This is first class Birch firewood excellently packed and crated. Delivered to on a date to suit you with an update on the day for your time spot. Excellent all round service.”

Helpful Report

Posted 7 years ago

“Excellent service from start to finish I had to change my delivery day it wasn’t a problem quick phone call and it was sorted everyone is very helpful bricquettes are fabulous”

Helpful Report

Posted 7 years ago

“Prompt delivery of goods”

Helpful Report

Posted 7 years ago

“We were looking for a local stove shop in the Stirling Farlirk area. After initially going to Stirling Stoves we found they were closed and we came across Calido in google. We were very surprised with the good range of stoves on display from brands like Charnwood and Contura. There really is something for everyone in their showroom. John is really knowledgable and helped us pick the perfect stove for our house. They were happy to supply the stove only as we had a friend who would do the installation for us. Buying from Calido meant we could see the stove beforehand and as John pointed out we also get a 10 year Warranty for buying through a Charnwood Premier dealer like Calido. Top experience all round 👍”

Helpful Report

Posted 7 years ago

“Driver would not deliver to my lock-up garage due to overhanging trees but was helpful in using pallet lift to get them nearer. Next order needs to come in 7.5t truck.”

Helpful Report

Posted 7 years ago

Hi Iain, thank you for your order and review I’m disappointed to see a star knocked off for what I assume was the fact they couldn’t get to your lock up. Firstly our delivery is advertised as kerbside with anything else being a bonus if terrain and access allow. As you never mentioned the requirement for a 7.5 tonne vehicle at the point of ordering we have no way of knowing one was required. Our terms and our delivery information pages make it clear deliveries are by 18 tonne trucks and that overhanging branches can be a problem. If the requirement for a 7.5tonne vehicle is mentioned on the order notes we can request one and the depot will do their best to provide one but they are not obliged to do so. Apart from the delivery issues I trust the products burn well. Kind Regards,

Posted 7 years ago

“Calido are always helpful, the order is processed quickly and delivery usually arranged within the week. We buy logs by the crate, well dried and not just dumped in a pile in your driveway. No hidden softwood or rotten logs either!”

Helpful Report

Posted 7 years ago

“Ordered a pallet of logs, mix of birch and ash. Quality of logs is, as always, excellent. Getting the logs ordered over the phone was quick and painless, although I didn't seem to receive a confirmation email - I did check all folders, but it's entirely possible that I just missed it. The 1 star down is for the delivery - unfortunately the driver was unable to unload the pallet from the truck and therefore we had to manually lift the bags off. It's worth noting though, we do live on a hill and I think that played a part in being unable to lower the tail lift. However over recent times, we've had a lot of heavy pallet deliveries and this is the first time this has happened. It was lucky we ordered bagged logs (not just a crate!) and that there were two of us available to help getting the sacks lifted off, otherwise it would have taken a long time!”

Helpful Report

Posted 7 years ago

“Received the order as planned. Driver phoned 30 minutes before delivery and was extremely helpful when unloading pallet. Having ordered verdo logs previously ordered these lewis briquettes in lieu, delighted with the heat output and convenience, well wrapped too.”

Helpful Report

Posted 7 years ago

“The logs were delivered on time and very economically stacked. Thank you”

Helpful Report

Posted 7 years ago

“Great price, good communications and very quick delivery with a helpful driver. Very happy, highly recommended...”

Helpful Report

Posted 7 years ago

“Great wood, really well stacked in the crate, good value.”

Helpful Report

Posted 7 years ago

“Great service, ordering easy, delivery to our door Thanks again”

Helpful Report

Posted 7 years ago

“The delivery driver was exceptionally helpful. With a great deal of effort he was able to place the palette in the garage. Give that man a bonus”

Helpful Report

Posted 7 years ago

Calido Logs and Stoves is rated 4.9 based on 3,671 reviews