Calido Logs and Stoves Reviews

Name: Calido Logs and Stoves
Address: Unit 3a Bandeath Industrial Estate, Throsk, Stirling
Rating: 4.92

4.9 Rating 3,662 Reviews

99 %

of reviewers recommend Calido Logs and Stoves

4.9

Based on 3,662 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Calido Logs and Stoves:

Calido is a family-run business based in Stirling, Scotland, dedicated to delivering high-quality kiln dried firewood and fireside products to homes and businesses across the UK. Since 2014, we’ve built a reputation for exceptional service, reliable nationwide delivery, and a genuine passion for helping customers enjoy warmth, comfort and relaxation at home. We specialise in premium kiln dried logs, including ash, birch and oak, along with eco-friendly briquettes, kindling and firelighters. Our fuels are carefully selected to burn cleaner, produce more heat and perform consistently in woodburners, stoves and open fires. Our range also includes high-performance wood-burning and multifuel stoves from leading manufacturers. These are showcased in our Stirling showroom, where our friendly and knowledgeable team are always happy to offer advice and help you find the perfect solution for your home. Calido is also a premier supplier of luxury Kirami wood-fired hot tubs and saunas. Handmade in Finland, Kirami tubs are crafted for comfort, efficiency and durability. Whether you’re looking for a cosy tub for two, or a luxury sauna, the Kirami range combines Scandinavian design with expert craftsmanship to help you relax outdoors all year round. With a strong commitment to quality, sustainability and customer satisfaction, we’re proud to be trusted by thousands of customers. From our family to your fire - or your outdoor retreat - we’re here to help you make the most of home life.

Visit Website

Phone:

01786 357057

Email:

sales@calidologs.com

Location:

Unit 3a Bandeath Industrial Estate,
Throsk
Stirling
FK7 7NP

Write Your review

Tell us how Calido Logs and Stoves made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Calido Logs and Stoves 5 star review on 20th February 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to navigate site, straightforward ordering process.”

Helpful Report

Posted 3 years ago

“Friendly , efficient , reliable people. Have shopped with before and will again .”

Helpful Report

Posted 3 years ago

“This is the first time we have used this company and would definitely use again. John and staff were really helpful I even forgot to add the new customer discount code and they very kindly added some firefighters and kindling. Our order arrived on time and although we haven’t used it as yet, it does look very good quality. Will be using them again. Thank you Calido.”

Helpful Report

Posted 3 years ago

“First class service and quality as usual.”

Helpful Report

Posted 3 years ago

“Good price and very quick delivery.”

Helpful Report

Posted 3 years ago

“Fantastic customer service with our pallet delivery of logs. We had some issues with the offload which required a re-delivery. Kirsty in customer services was brilliant and hugely helpful. Thanks ever so much. Will shop with you again.”

Helpful Report

Posted 3 years ago

“Excellent service and great quality woods.”

Helpful Report

Posted 3 years ago

“Fantastic service. Rolled up to try and purchase a lawn tractor, one in stock and delivered within two days. What more can you want from a company? Friendly courteous staff who understand the equipment being sold and don't try and hard sell”

Helpful Report

Posted 3 years ago

“Very happy with the service and price! Stove to be installed in a few weeks so should be all set for winter! Will certainly be back!”

Helpful Report

Posted 3 years ago

“Great customer service and even better products. Will be back for more. Thanks John & Erin.”

Calido Logs and Stoves 5 star review on 25th July 2022

Helpful Report

Posted 3 years ago

“First time using this company, very helpful when enquired about ECO logs, delivery was as requested with a very helpful pallet driver. Would recommend”

Helpful Report

Posted 3 years ago

“We ordered logs and briquettes. They were delivered on time both days. The guys were very friendly and helpful.”

Calido Logs and Stoves 5 star review on 23rd July 2022

Helpful Report

Posted 3 years ago

“Delivered on time as promised and driver extremely helpful siting the pallet near to my back gate. Thanks”

Helpful Report

Posted 3 years ago

“The logs are good but the delivery wasn’t ,in the past deliveries the lorry was able to reverse down the wide drive up to the garage drop the tail lift and straight in this time it was a much bigger lorry that couldn’t reverse down the driveway however the young women driver was extremely helpful she tried her best with the pallet truck but couldn’t overcome the gravel drive so she did most of the hauling carrying the logs to the garage for which I was extremely grateful and bearing in mind this was the hottest day ever recorded, I wish I could get a message to her company to say thankyou, so unfortunately I dare not risk ordering again as I am now a slightly shaky 80 yr old and I don’t think I could do that again, R J Harrison”

Helpful Report

Posted 3 years ago

Hi Richard. Thank you for your feedback, I will certainly try and get this passed on to the delivery driver as that is great service from the woman in particular. I'm sorry the lorry couldn't reverse down your driveway, if you were to order in the future if you could pass these details onto us beforehand we can ask the depot to deliver on a smaller truck to make things easier :-) - Kirsty @ Calido

Posted 3 years ago

“Excellent service and very helpful.”

Helpful Report

Posted 3 years ago

“Stove not installed or checked yet so cannot comment on that at this point. However I have been impressed with the ‘chat’ service offered. Kirsty was very patient, answered all the questions I asked and was very helpful. The delivery arrived on the date stated, and phone call before as I had asked. Very helpful delivery driver too. So far very impressed and happy with service thank you. Also thought it was a nice touch including some kindling and logs with stove!”

Helpful Report

Posted 3 years ago

“Excellent product and service from this company. Delivery is also excellent.”

Helpful Report

Posted 3 years ago

“What a great experience Kirsty was excellent,quickly answered all questions Just waiting to get stove installed Would highly recommend 😊”

Helpful Report

Posted 3 years ago

“Not yet tried the briquettes, but don’t see an issue as we have had before. Bottom line is Calido Logs & Stoves are a professional and reliable supplier from order placement to fast delivery.”

Helpful Report

Posted 3 years ago

“Order process easy communication excellent. Arrived on the day I requested it. It's a beautiful looking oven. We are just in the process of building an outdoor kitchen area so we haven't used it yet but we can't wait.”

Calido Logs and Stoves 5 star review on 18th July 2022

Helpful Report

Posted 3 years ago

Hi Sharon. Thank you very much for your kind feedback and for taking the time to send us a photo. Your outdoor kitchen area looks fantastic already - we look forward to seeing the end result with your Delivita oven! 👏🏼🔥 - Erin

Posted 3 years ago

Calido Logs and Stoves is rated 4.9 based on 3,662 reviews