Calido | Logs, Stoves & Outdoors Reviews

Name: Calido | Logs, Stoves & Outdoors
Address: Unit 3a Bandeath Industrial Estate, Throsk, Stirling
Rating: 4.92

4.9 Rating 3,866 Reviews

99 %

of reviewers recommend Calido | Logs, Stoves & Outdoors

4.9

Based on 3,866 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Calido | Logs, Stoves & Outdoors:

Calido is a family-run business based in Stirling, Scotland, dedicated to delivering high-quality kiln dried firewood and fireside products to homes and businesses across the UK. Since 2014, we’ve built a reputation for exceptional service, reliable nationwide delivery, and a genuine passion for helping customers enjoy warmth, comfort and relaxation at home. We specialise in premium kiln dried logs, including ash, birch and oak, along with eco-friendly briquettes, kindling and firelighters. Our fuels are carefully selected to burn cleaner, produce more heat and perform consistently in woodburners, stoves and open fires. Our range also includes high-performance wood-burning and multifuel stoves from leading manufacturers. These are showcased in our Stirling showroom, where our friendly and knowledgeable team are always happy to offer advice and help you find the perfect solution for your home. Calido is also a premier supplier of luxury Kirami wood-fired hot tubs and saunas. Handmade in Finland, Kirami tubs are crafted for comfort, efficiency and durability. Whether you’re looking for a cosy tub for two, or a luxury sauna, the Kirami range combines Scandinavian design with expert craftsmanship to help you relax outdoors all year round. With a strong commitment to quality, sustainability and customer satisfaction, we’re proud to be trusted by thousands of customers. From our family to your fire - or your outdoor retreat - we’re here to help you make the most of home life.

Visit Website

Phone:

01786 357057

Email:

sales@calidologs.com

Location:

Unit 3a Bandeath Industrial Estate,
Throsk
Stirling
FK7 7NP

Write Your review

Tell us how Calido | Logs, Stoves & Outdoors made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Calido | Logs, Stoves & Outdoors 5 star review on 20th February 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Arrived on time good load of logs spotty dog thanks”

Helpful Report

Posted 5 years ago

Thank you for leaving us a review Donald 🔥 - Erin at Calido.

Posted 5 years ago

“Excellent and friendly customer service over the phone. Delivered my order of a Kelly Kettle (which is sold out everywhere else) to Cambridge in less than 24 hours. Thank you Calido!”

Helpful Report

Posted 5 years ago

This is what we like to hear! Thank you very much for the kind review 😊 Enjoy your new Kelly Kettle 👍🏼 - Erin at Calido.

Posted 5 years ago

“Excellent service. Goods delivered promptly.”

Helpful Report

Posted 5 years ago

Great to hear! Thank you for leaving us a review Susan 😊 - Erin at Calido.

Posted 5 years ago

“Excellent service very satisfactory”

Helpful Report

Posted 5 years ago

Thank you very much John 👍🏼 - Erin at Calido.

Posted 5 years ago

“Two pallets ( 2 tonnes ) delivered right to the front door by Calido’s friendly driver James. Logs easy to handle, clean and burn hot and long; cant ask for more 👍.”

Calido | Logs, Stoves & Outdoors 5 star review on 16th April 2021

Helpful Report

Posted 5 years ago

Lovely photo Nick! Thank you for taking the time to leave us a review - i'll be sure to pass on your kind words to James 😊 Enjoy your Calido Wood Briquettes! 🔥 - Erin at Calido.

Posted 5 years ago

“Excellent service and products.”

Helpful Report

Posted 5 years ago

Thank you Rhoda 👍🏼 - Erin at Calido.

Posted 5 years ago

“Love our new outdoor fire, really extends our time outside in the evening. Product is really good quality and the service was good. The stove arrived on time and the delivery driver was very helpful.”

Helpful Report

Posted 5 years ago

Thank you very much. We are so pleased to hear how happy you were with both our service and your brand new, Chesneys Clean Burn! It is the perfect addition to your garden 😎 - Erin at Calido.

Posted 5 years ago

“Excellent customer service”

Helpful Report

Posted 5 years ago

Thank you very much Danielle 😊 - Erin at Calido.

Posted 5 years ago

“Great service when delivering my fire, the guys spent time to go through the product with us.”

Helpful Report

Posted 5 years ago

We are glad to hear that you were more than happy with our service 😊Thank you Stephen. Enjoy your new Chesneys Heat and Grill 🔥 - Erin at Calido.

Posted 5 years ago

“Good guys to deal with . Would most definitely buy from them again .”

Helpful Report

Posted 5 years ago

We appreciate your support Ryan! Thank you very much 😊👍🏼 - Erin at Calido.

Posted 5 years ago

“Great product, Delivery on time and quick responses to emails. Thoroughly recommend and will be using them as my only supplier.”

Helpful Report

Posted 5 years ago

Fantastic to hear! Thanks very much Paul 😊 We appreciate your support 🔥 - Erin at Calido.

Posted 5 years ago

“Great logs. Friendly, efficient service.”

Helpful Report

Posted 5 years ago

Thank you very much 😊 - Erin at Calido.

Posted 5 years ago

“Great service and delivery in time for Easter. The Chesney Heat and Grill is great addition to our garden so we can cater in any weather that Scotland throws at us! The pizza stone is also worth purchasing. 👍🏻”

Calido | Logs, Stoves & Outdoors 5 star review on 10th April 2021

Helpful Report

Posted 5 years ago

Thank you very much for taking the time to send us a photo, Neil! Your pizza looks delicious 🍕😋 We hope that you enjoy your Chesneys Heat and Grill! 🔥 Keep an eye on our social media pages as your photo may appear... - Erin at Calido.

Posted 5 years ago

“Great products and a speedy service, excellent!”

Helpful Report

Posted 5 years ago

Thank you for choosing Calido Ian! 🔥 - Erin at Calido.

Posted 5 years ago

“Delivery went well.”

Helpful Report

Posted 5 years ago

Good to hear! Thank you David 😊 - Erin at Calido.

Posted 5 years ago

“Brilliant service, product was out of stock everywhere, but Calido not only had it but they delivered it within a couple of days! Would definitely recommend”

Helpful Report

Posted 5 years ago

That's what we like to hear! Thank you for choosing Calido 😎 - Erin at Calido.

Posted 5 years ago

“Great website and easy to use. Delivery to the Highlands are great too.”

Helpful Report

Posted 5 years ago

We aim to accommodate to everyone as best as we can! Glad to hear that you were pleased. Thank you 😊 - Erin at Calido.

Posted 5 years ago

“Great service and good sized logs for our stove.”

Helpful Report

Posted 5 years ago

Thank you! 🔥 - Erin at Calido.

Posted 5 years ago

“Very good service,delivery was excellent.”

Helpful Report

Posted 5 years ago

Thank you very much 👍🏼 - Erin at Calido.

Posted 5 years ago

“Fantastic service from purchase through to delivery and set-up. Used the Chesney several times in past week and we're loving the ease of switching from heat to grill(and vice-versa). Many thanks again to John, Gregor and James - we'll be back for next batch of logs soon!”

Helpful Report

Posted 5 years ago

Thank you Mark. It was a pleasure to help you out 😊👍🏼 I shall pass on your thanks to John, Gregor and James. Enjoy your Chesneys Heat and Grill! - Erin at Calido.

Posted 5 years ago

Calido | Logs, Stoves & Outdoors is rated 4.9 based on 3,866 reviews