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Cakeshop.com Reviews

4.9 Rating 609 Reviews
99 %
of reviewers recommend Cakeshop.com
4.9
Based on 609 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
98%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Email, Live Chat
Queries Resolved In
Under An Hour
Cakeshop.com 5 star review on 4th May 2023
Michael And Denise
Cakeshop.com 5 star review on 27th March 2023
Anonymous
Cakeshop.com 5 star review on 15th March 2023
Maureen Fountain
Cakeshop.com 5 star review on 15th March 2023
Maureen Fountain
Cakeshop.com 5 star review on 9th February 2023
Jess Withers
Cakeshop.com 5 star review on 10th August 2022
Lindsay Pemberton
Cakeshop.com 5 star review on 18th April 2022
Abbie Turner-Barrett
37
Anonymous
Anonymous  // 01/01/2019
Absolutely brilliant! From start to finish it was a seamless process and the qutility was OUTSTANDING! Will never go anywhere else from now on!
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Posted 5 years ago
Emily and the team are Fantastic. We have been using them for a while now and they never disappoint. The customer service is superb and the print quality on the toppers is excellent. I wouldn't look anywhere else for our toppers.
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Posted 5 months ago
Such amazing and friendly service fromEmily and team at the Cake Shop. The service was second to none and incredibly fast at responding. And equally I received several great products, exactly as I had wanted and were sent out super quickly! Thanks so much! Will absolutely be shopping here again!!
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Posted 1 year ago
Absolutely unbelievable service from this company, communication was first class and the product exactly as I requested. Would not hesitate to recommend and use again x
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Posted 1 year ago
Great service very prompt, excellent customer care would certainly use again and I'm very happy to recommend. Cath
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Posted 1 year ago
Emily has been so helpful with my purchase. I uploaded in the wrong format so got in touch by email and she helped me achieve what I couldn't, we went through various options based on what I wanted. Looking forward to seeing my icing sheet and creating the cake for my son's birthday.
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Posted 1 year ago
Hi team, Just want to give a massive thank you to Emily who helped me process my order so quickly and was super helpful. Amazing service and it’s my second time ordering from them. They’re amazing, and great quality toppers! Huge shoutout to Emily who helped me and got it all processed for me super quick and sufficiently!
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Posted 1 year ago
What a wonderful helpful business, nothing is ever a problem and if I have a question I always get a reply so promptly , I recommend your company to everyone I know . Looking forward to purchasing again very soon .
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Posted 1 year ago
Great product and great customer experience thanks to Emily and the team. On Saturday our grandson did his oh by the way mum I need a cake for the coronation celebration in school this Friday… omg that gives us just 5 days… fingers on iPads it is and we found the cake shop on Etsy. All very well but will it get here in time? Whilst we panicked, Emily and the team did the business, and our cake topper arrived on Wednesday, despite the bank holiday, and before the gluten free cake was even out of the oven. It looks fantastic and our daughter loves it too. But in the end priorities are important… bowl licked, butter icing licked, topper - not licked :-( Yippee it’s an A4 sheet with lots of edging so it tastes good too. Many thanks to the cake shop… we had lots of fun, and our daughter and grandson are also really happy.
Cakeshop.com 5 star review on 4th May 2023
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Posted 1 year ago
I have nothing but praise for this lovely company. I was panicking trying to order personalised cupcakes for our Director's leaving do and had little time to do it. I came across Cakeshop and was delighted to discoverd they allowed multiple options for uploading pictures with personalised text - exactly what I was looking for. When I had a bit of trouble completing the order I emailed them and Emily responded straight away and could not have been more helpful, making sure that they got the order out that day. On top of all this, the price is exceptional! I would recommend this company to everyone and they deserve nothing but success in the future. Also just to add that my order came the next day and it was perfect! Thank you!
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Posted 1 year ago
Could not recommend Cakeshop.com enough! After a slight glitch on the website, Emily helped me with my order straight away after emailing the help line. Within 24hours my order was sorted and being sent to me! I cant wait to use my personalised toppers on cupcakes to celebrate my partners business on its 1year Anniversary
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Posted 1 year ago
Very happy with our cup cake toppers, excellent customer service,all my emails and questions were answered quickly,very helpful. They arrived the day after I ordered them. A huge success with children and adults at our event,I will definitely be ordering more in the future.
Cakeshop.com 5 star review on 27th March 2023
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Posted 1 year ago
Fabulous service when my grandson's cake topper didn't arrive after Royal Mail failed to deliver. I sent a desperate email just 36 hours before the party and they rushed through another order which arrived in time for the party. One very happy grandson! Thank you so much!
Cakeshop.com 5 star review on 15th March 2023 Cakeshop.com 5 star review on 15th March 2023
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Posted 1 year ago
Excellent service and speedy delivery. I am so pleased with the cake topper, the quality is amazing! I would not hesitate to recommend Cakeshop
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Posted 1 year ago
Emily was extremely helpful. I had a small problem when ordering and my order didn’t go through but I emailed them and they got back to me really quick and processed my order for me. From start to finish I was kept up to date with what I needed to know I received my order the day after I ordered it! I will 100% be using Cake shop again and I couldn’t recommend them more. I ordered the edible cake toppers for my husbands 30th birthday and they look amazing and I’m so happy with it and it’s such a reasonable price!!
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Posted 1 year ago
Absoloutley incredible service. Their customer service is incredible, fast response and fast delivery and the product looks great! Thank you so much! 🌟🌟🌟🌟🌟
Cakeshop.com 5 star review on 9th February 2023
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Posted 1 year ago
Fantastic service with a great product. What more could you ask for. Thank you
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Posted 1 year ago
Customer service is amazing, had an issue trying to put through my order and had a quick response from Emily. Emily assisted me in putting through my order and made sure it was all I needed it to be. Cannot thank Emily enough as she could not have been any more friendly or helpful. Thank you again for your help!
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Posted 2 years ago
I’m an age where customer service is often a second thought the team at Cakeshop went above and beyond sorting a problem on an order I had made. Ordering online can sometimes be scary when online scams seem to be lurking behind every quick you press. How we, Emily from cakeshop responded to me in minutes and after a quick email exchange she helped sort my problem. Aside from the excellent help the website is great, cute designs, great prices it’s worth while stopping by for all your party must haves.
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Posted 2 years ago
Amazing service. Super efficient and friendly! I ordered cupcake toppers. The team were great and helped me with my personalised design, and the products arrived the very next day! Have recommended to my friends and would to anyone!
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Posted 2 years ago
What absolutely fantastic service I received from The Cake Shop.I had a very urgent order for printed toppers after being let down by another company. The Cake Shop were professional, helpful and efficient in getting my custom order to me in plenty of time. I will most definitely be calling them first for any other custom toppers. Thank you so much! Lindsay
Cakeshop.com 5 star review on 10th August 2022
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Posted 2 years ago
Cakeshop.com is rated 4.9 based on 609 reviews