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Cakeshop.com Reviews

4.9 Rating 609 Reviews
99 %
of reviewers recommend Cakeshop.com
4.9
Based on 609 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
98%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Email, Live Chat
Queries Resolved In
Under An Hour
Cakeshop.com 5 star review on 4th May 2023
Michael And Denise
Cakeshop.com 5 star review on 27th March 2023
Anonymous
Cakeshop.com 5 star review on 15th March 2023
Maureen Fountain
Cakeshop.com 5 star review on 15th March 2023
Maureen Fountain
Cakeshop.com 5 star review on 9th February 2023
Jess Withers
Cakeshop.com 5 star review on 10th August 2022
Lindsay Pemberton
Cakeshop.com 5 star review on 18th April 2022
Abbie Turner-Barrett
37
Anonymous
Anonymous  // 01/01/2019
The toppers were a lot smaller than expected and they arrived very late took over a week even though it was supposed to be 1st class delivery
Helpful Report
Posted 5 years ago
Hi there, So sorry your order was delayed, unfortunately postal delays are out of our control, we ship all orders within 24 hours, and take our delivery estimates directly from Royal Mail. We would of shipped again for you if we knew about an issue. All topper sizes are on the website in the FAQs, so we’re not sure what you were expecting? Please email us for any further assistance. Thanks
Posted 5 years ago
When our order didn’t show up with next day delivery, I thought we had been scammed. Then our order showed up 4 days later and was relieved to realise that it was just incompetence.
Helpful Report
Posted 5 years ago
Hi Robert, So sorry for the issue here, we ship all orders received before 2pm next working day (we work Monday to Friday). Your order was received on a Saturday, so it was shipped on Monday with guaranteed next day delivery. Therefore you would have received on Tuesday (4 days later). We hope you appreciate this misunderstanding was not our fault, however we will be happy to refund you if you would like to contact us directly :) Best wishes, Cakeshop team
Posted 5 years ago
Didn’t turn up and I payed extra for next day delivery
Helpful Report
Posted 5 years ago
Hi Mark, Please check your emails, we did message you. Delivery was attempted next day as guaranteed, but nobody was there to sign, so this is at your local sorting office - you should have been left a calling card. Please contact us for any further assistance :) Best wishes, Cakeshop
Posted 5 years ago
Cakeshop.com is rated 4.9 based on 609 reviews