Cakeshop.com Reviews - Read 576 Genuine Customer Reviews

Merchant Metrics


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email
Queries Resolved In	Under An Hour

Visit Website

Cakeshop.com 5 star review on 3rd December 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The toppers were a lot smaller than expected and they arrived very late took over a week even though it was supposed to be 1st class delivery”

Posted 8 months ago

Hi there,
So sorry your order was delayed, unfortunately postal delays are out of our control, we ship all orders within 24 hours, and take our delivery estimates directly from Royal Mail. We would of shipped again for you if we knew about an issue.
All topper sizes are on the website in the FAQs, so we’re not sure what you were expecting? Please email us for any further assistance.
Thanks

Posted 8 months ago

“When our order didn’t show up with next day delivery, I thought we had been scammed. Then our order showed up 4 days later and was relieved to realise that it was just incompetence.”

Posted 9 months ago

Hi Robert,
So sorry for the issue here, we ship all orders received before 2pm next working day (we work Monday to Friday). Your order was received on a Saturday, so it was shipped on Monday with guaranteed next day delivery. Therefore you would have received on Tuesday (4 days later).
We hope you appreciate this misunderstanding was not our fault, however we will be happy to refund you if you would like to contact us directly :)
Best wishes,
Cakeshop team

Posted 9 months ago

“Didn’t turn up and I payed extra for next day delivery”

Posted 10 months ago

Hi Mark,
Please check your emails, we did message you. Delivery was attempted next day as guaranteed, but nobody was there to sign, so this is at your local sorting office - you should have been left a calling card. Please contact us for any further assistance :)
Best wishes,
Cakeshop

Posted 10 months ago

Cakeshop.com is rated 4.92 based on 576 reviews