Cakeshop.com Reviews

4.92 Rating 576 Reviews
99 %
of reviewers recommend Cakeshop.com
Merchant Metrics
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
99%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Email
Queries Resolved In
Under An Hour
The toppers were a lot smaller than expected and they arrived very late took over a week even though it was supposed to be 1st class delivery
Posted 8 months ago
Hi there,
So sorry your order was delayed, unfortunately postal delays are out of our control, we ship all orders within 24 hours, and take our delivery estimates directly from Royal Mail. We would of shipped again for you if we knew about an issue.
All topper sizes are on the website in the FAQs, so we’re not sure what you were expecting? Please email us for any further assistance.
Thanks
Posted 8 months ago
When our order didn’t show up with next day delivery, I thought we had been scammed. Then our order showed up 4 days later and was relieved to realise that it was just incompetence.
Posted 9 months ago
Hi Robert,
So sorry for the issue here, we ship all orders received before 2pm next working day (we work Monday to Friday). Your order was received on a Saturday, so it was shipped on Monday with guaranteed next day delivery. Therefore you would have received on Tuesday (4 days later).
We hope you appreciate this misunderstanding was not our fault, however we will be happy to refund you if you would like to contact us directly :)
Best wishes,
Cakeshop team
Posted 9 months ago
Didn’t turn up and I payed extra for next day delivery
Posted 10 months ago
Hi Mark,
Please check your emails, we did message you. Delivery was attempted next day as guaranteed, but nobody was there to sign, so this is at your local sorting office - you should have been left a calling card. Please contact us for any further assistance :)
Best wishes,
Cakeshop
Posted 10 months ago
Cakeshop.com is rated 4.92 based on 576 reviews