cable monkey Reviews

Name: cable monkey
Rating: 4.83

4.8 Rating 8,773 Reviews

98 %

of reviewers recommend cable monkey

4.8

Based on 8,773 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

cable monkey 5 star review on 26th December 2023

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Trying to return this item. order MFEVLFYYL but you haven't got back to me about it yet”

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Posted 2 weeks ago

“The cable I received didn't meet the specifications as advertised, and I'm still waiting to hear back from their support after nearly two weeks, so wouldn't recommend.”

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Posted 1 month ago

“despatch a day late, wrong color, no reply to email”

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Posted 5 months ago

“Quick delivery but not of the item ordered and described on your website. I now need to stay at home for the item to be collected and returned. It now seems you can't supply the item you advertise so I guess I must go elsewhere. You really need to sort out your website.”

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Posted 8 months ago

“Hi. Item does not work and no instructions and is differently set up. Tried to find how to send back for refund but information not available”

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Posted 10 months ago

“Many and repeat requests for a review - take a hint and stop it”

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Posted 1 year ago

“Ordered 3 plates in brushed steel, was delivered 3 plates in white plastic. So, not much else to say 🤷🏼‍♂️”

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Posted 1 year ago

“never received the product and you have the audacity to ask for a review”

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Posted 1 year ago

“Ordered 11th December and still not received.”

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Posted 1 year ago

“Royal Mail failed to deliver the goods to me despite providing a delivery receipt to Cable Monkey. Cable Monkey then refused to resend. Appalling customer service.”

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Posted 1 year ago

“i still haven't received my cable, apparently it was out for delivery on the 16th, DC express don't answer emails or the phone.”

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Posted 1 year ago

“Failed to deliver the next day, despite paying for a pre-noon due to urgency. I believe it was the courier at fault but still disappointed with the result.”

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Posted 1 year ago

“Bought an armoured cat 6 cable. Armoured part was as expected and did the job well. However, after stripping the armour to terminate the cable, the outer sheath of the cat 6 cable was attached to the twisted pairs, which then stripped the twisted pairs when removing, making it a nightmare to terminate. Certainly not what I expected and made for a real pain of an experience. Will not be buying from here again.”

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Posted 1 year ago

“Was a brilliant company a few years ago but rubbish these days.”

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Posted 1 year ago

“The ordering process was fine but delivery was a total nightmare, after 2 weeks of calls and broken promises I gave up on their delivery agent and demanded a refund. The staff at Cable monkey were helpful but communication was clearly a problem for their delivery firm.”

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Posted 1 year ago

“I ordered 6 cables but only 5 turned up. No comms were received to let me know. On chasing this up I was told there would be a delivery the following week. Then I was told the item was delayed by another 2 weeks. Very disappointed.”

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Posted 2 years ago

“Poor quality product”

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Posted 2 years ago

“Delivery bad, don't bother paying the extra for next day....”

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Posted 2 years ago

Hi Ian, I'm sorry your order didn't arrive when you expected. We are open Monday - Friday and orders are processed accordingly. Orders placed at the weekend will be processed the following working day. This information can all be found on our website. Your order was placed on a Sunday, processed Monday and according to the tracking information available on our website, delivered Tuesday as expected.

Posted 2 years ago

“I was disappointed that delivery was well over a week and meant I had to purchase more pigtails from Amazon which arrived next day.”

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Posted 2 years ago

Hi Ivan, According to your order tracking, your order was out for delivery the working day after you placed the order, as requested. 2 more attempts to deliver your goods were made before it could eventually be signed for. If you're ever wondering where your good are, deliveries can be tracked from our website. Thanks, Cable Monkey

Posted 2 years ago

“Hard to review something that hasn’t turned up. Waited over 2 weeks for a couple of cables but nothing has arrived. Contacted customer services but no reply. Poor service and equally poor communication”

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Posted 2 years ago

cable monkey is rated 4.8 based on 8,773 reviews