BZ Paintball / BZ Tactical Reviews

Name: BZ Paintball / BZ Tactical
Address: 47 Earlsway,Teesside Industrial Estate, Thornaby, Thornaby, Stockton-on-Tees
Rating: 4.83

4.8 Rating 4,518 Reviews

96 %

of reviewers recommend BZ Paintball / BZ Tactical

4.8

Based on 4,518 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About BZ Paintball / BZ Tactical:

BZ Paintball is the leading paintball supplier for all your paintball equipment. We have the UK's largest walk-in paintball shop where you can browse all the latest paintball equipment, we can take orders online and over the phone, making it easy for you to get hold of whatever paintball gear you need.

Visit Website

Phone:

01642605000

Email:

info@bzpaintball.co.uk

Location:

47 Earlsway,Teesside Industrial Estate, Thornaby,
Thornaby
Stockton-on-Tees
TS17 9JU

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BZ Paintball / BZ Tactical 5 star review on 8th September 2025

184

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Burst nearly every time i shot my gun so now need strip gun down to do a full clean up”

Helpful Report

“Hi I did get my Laylax Automatic BB Loader (Satcllute) not really happy about it because it BB are not feeding through it and it doesn't sound healthy as well”

Helpful Report

“I would not recommend buying from BZ Tactical based on my experience. I purchased 2 brand-new RIF for £260, and within days they both stopped working. I returned one to them under warranty, and they kept it for almost three weeks (20 days) before sending it back, claiming it was fixed. The very same day I received it, the RIF broke again. I then took both to a professional airsoft technician out of my own pocket, who found that the gears (mainly the pinion gear, but also others) were cheap, poorly made, and already broken. He had to replace them just to get the rifle working properly. Overall, I spent £260 on what should have been a reliable, brand-new rifle, but instead I got a gun with cheap internals, weeks of downtime, and extra costs to fix something that should never have needed fixing in the first place. Really poor experience—slow turnaround times, poor quality control, and no real accountability. Definitely won’t be buying from here again.”

Helpful Report

Hi Lewis, Thank you for your feedback. We're disappointed with the result of your purchase with BZ, this is not the experience we wish any customer of ours to have as reflected by our 4.8/5* rating with 4,500 reviews - but just to clarify a few things: - Your returned item was initially with us here at BZ for 2 weeks, and this was during events season. We did explain this to you that our technicians were away working elsewhere and there would be a delay, to which you were very understanding at the time. To now say we "kept it" knowing full well the reason it wasn't addressed immediately feels unfair. - At the point it was sent back to you, the gun was working fine. We checked with you what battery you were using, we tested it with the same battery, and we sent you a video of it shooting flawlessly before sending it back out to you, which you were pleased with. - After sending it back to you, the gears in your gun broke - this was a different issue to what we first addressed and they were not broke when they left BZ. - Of course yes we would not expect a new rifle to experience this and we did offer to rectify this. We offered to send you a new set of gears to fix, or for us to fit the gears for you free of charge. - Unfortunately without corresponding with us first, as you sourced techwork and parts from elsewhere, that does void manufacturer warranty. That is the same case across all Airsoft brands, this isn't a decision made by ourselves, and as such we were unable to cover costs done by other businesses. - We are still shipping a replacement gearset out to you as per your warranty, but we were unable to do anything further. We agree that a newly purchased gun should not experience those issues and we did offer solutions to rectify those issues, it's just unfortunate that as you voided your warranty, we were not able to offer the full level of service that customers normally expect from BZ.

“I am very sorry but I can not write a review for something that I have not received yet. I ordered it 2 weeks ago. And I am hoping that it is just held up in post.”

Helpful Report

Hi Lindsay, I have just sent you an email with the tracking it is out for delivery today.

“I have still not recieved this order and I am waiting to hear back from yourself as the tracking says its delievered when i have not received it”

Helpful Report

“My son (I) bought a gun from BZ. I think he used it for one day before he began having issues with it. Despite many visits to the shop and modifications it continued to misfire. Eventually we checked it in to be repaired in early February. It was returned and paid for. It stopped working about 5 minutes into the next game. We went back to the shop and we are still waiting to hear from them over two months later. Hundreds of pounds in now I feel quite angry by the lack of communication and my son's lack of a working gun.”

Helpful Report

“U sent me to empty cans use are joke won’t use u ever agen after that”

Helpful Report

Hi Sian, We're sorry you feel this way. The products you ordered are empty cans, this is highlighted in the product title '20oz Co2 Tank with PIN VALVE (Empty)' and also again in the product description 'Please note that this tank is supplied empty! Couriers will not transport pressurised tanks!'.

“This was for me short and I want large”

Helpful Report

“Wouldn’t know still hasn’t arrived ! No update been told it’s been shipped next day but also told it’s not in stock yet Wasn’t away of it being out of stock when paid either. Not happy won’t be using these again”

Helpful Report

Hi Tommy I have just checked over this order for you, it looks like DPD Next day was not chosen and was on our standard 3-5 day service, Also checking the tracking for the order it was delivered on the 12th after leaving us on the 10th.

“Rubbish ! Quality 0 ! You can’t put the pieces together ! Do not buy”

Helpful Report

“£8.33 plus tax for an item barely 15cm long and weighing a few grams is I guess acceptable as it may well be difficult to procure. £8.29 plus tax for posting said item strikes me as extortionate. Won't be buying from here again.”

Helpful Report

Hi Barry, The shipping you choose is the most expensive. We do have a £4.95 option also available.

“I can't actually fault bz as yet because I have not yet had a response to my issue, it's Sunday”

Helpful Report

“Ordered an lt-32 hellion in red apparently coming with its own led display charger and a battery... Came with a cheap non led charger and a us adapter and the whole thing was literally caked in a later of dust I've spent the last hour cleaning off. Not my first gun purchase but my first from this company even after cleaning this gun looks second hand and the box was even opened. Awful use patrol base or another good company for your purchases. Yet to test fire this as waiting on the Poundland charger they sent to charge battery.”

Helpful Report

HI Mike, I have sent you an email asking for photos so we can investigate. Just to clarify the Charger comes with the gun and is supplied by Lancer tactical and not something we add in to the package. We do sell different chargers that can be bought seperately. We have also given you the option to return the gun to us and we will supply the return label for this.

“No refund absolutely disgraceful refuse refund postage and send wrong stuff cost me £14 ,for nothing I've told others keep away from this company”

Helpful Report

Hi Kevin, You paid via Klarna and refund was processed with them on the 20th of july at 16:07. I would appreciate you updating your review. Any issues in the future please dont hesitate to just email us.

“Not feeding properly”

Helpful Report

“very disappointed, purchased a carbon tank. they sold the tank and its almost two years out of date. staff are rude, they ultimately accepted the return although this was more hassle for me. will not buy from these again. when talking to friends, i found out they had scammed a friend with shipping.”

Helpful Report

As outlined in our prior conversations, the tank in question was dated November 2021 and once you informed us of that, we updated our website to avoid this issue in the future, we did offer you a full refund, we paid for the return postage for the tank to be sent back to us and we provided you with a QR code so that no printing would be required on your end. We have taken full responsibility for the error, the returns process and the full refund amount - if you can please detail how we can reduce the hassle of our returns process in the future please let us know. In regards to your ending statement, can we please ask for more details on how we "scammed" somebody with shipping? We're not sure how we would be able to do this as we outline our shipping policies on our website, we offer free domestic shipping on orders over £100 (excluding specific items which we also outline), we give accurate shipping times on all of our item listings (and we contact customers directly if issues occur) and we have a page dedicated to our shipping & returns policy. So if you can please provide us with more info or have the person in question contact us regarding this issue we would appreciate it.

“Received wrong item even after it says on the receipt it was picked correctly just a poor effort from the warehouse team”

Helpful Report

“Totally conned. 2 packages of co2 missing and a loss of 200 paintballs missing. Apart from that. A very mediocre experience. Won't do it again. You want a paint Ball gun. Don't buy here. Sweet dreams.”

Helpful Report

“The paint balls are exploding in the barrel. The gun is an HDR 50 cal 7.5 joules. Had no issues with a differnt brand of paint ball.”

Helpful Report

“DPD next day delivery turned out to be 5 days and an 8pm delivery so missed another day at work and 3 paintball games.”

Helpful Report

BZ Paintball / BZ Tactical is rated 4.8 based on 4,518 reviews