BZ Paintball / BZ Tactical Reviews

Name: BZ Paintball / BZ Tactical
Address: 47 Earlsway,Teesside Industrial Estate, Thornaby, Thornaby, Stockton-on-Tees
Rating: 4.83

4.8 Rating 4,518 Reviews

96 %

of reviewers recommend BZ Paintball / BZ Tactical

4.8

Based on 4,518 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About BZ Paintball / BZ Tactical:

BZ Paintball is the leading paintball supplier for all your paintball equipment. We have the UK's largest walk-in paintball shop where you can browse all the latest paintball equipment, we can take orders online and over the phone, making it easy for you to get hold of whatever paintball gear you need.

Visit Website

Phone:

01642605000

Email:

info@bzpaintball.co.uk

Location:

47 Earlsway,Teesside Industrial Estate, Thornaby,
Thornaby
Stockton-on-Tees
TS17 9JU

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BZ Paintball / BZ Tactical 5 star review on 25th September 2025

185

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service needs some work, and their warranties are almost worthless, I’d recommend buying elsewhere if your spending big money because you will only get 14 days”

Helpful Report

Warranty is not only 14 days. Warranty is different per product and covers any manufacturing defects. Im happy to look in to anything with you and see what we can do.

“Still haven’t had my delivery! I’ve been told it’s been delivered to the wrong address. Your company won’t send me any product to replace the ones that haven’t been delivered until your claim from the delivery company as been approved! Disgraceful! None of this is of my making but my son might not get his Xmas present!”

Helpful Report

“Hi still not received my order, I had a update says delivered but I haven't got it”

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“Fast delivery but over 200+ burst paintballs . Delivery box was intact so not the couriers problem”

Helpful Report

“Not received”

Helpful Report

“Dreadful”

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“I still haven’t received my order”

Helpful Report

Hi Danny, i have looked in to this and the wrong postcode is on the order. i have had this one returned to us and updated and sent out a new order for you today.

“poor quality runs down battery very quickly ie 3 hours”

Helpful Report

“very poor customer service”

Helpful Report

“Delivery time and then they put it on the wrong pile and had to change courier”

Helpful Report

Hi Ryan, must say I'm disappointed in this review. You order on the night of the 16th, choosing free 2-5 day shipping on your order, and you received it on the 19th, well within the quoted timescale for the delivery method you chose. Please let us know what we can do better to expect more than a 1 star review next time.

“I’ve still not received my delivery”

Helpful Report

Hi Morgan Sorry to hear you have not received your item yet, From what I can see with the tracking info it is in the Royal Mail network and is on its way to you, Unfortunately sometimes Royal Mail do have delays. https://www.royalmail.com/track-your-item#/tracking-results/FN643682625GB

“Fog’s up every 30 seconds”

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“I want my money back the mag doesn’t even feed”

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“I found the next day delivery service too easy to misinterpret ,received the order the day after we had to hire and buy at the range ,total cost over £700 .”

Helpful Report

“Hi! We are very disturbed about the delivery. Purchase was made already last week, we chose the fast UPS delivery. It’s seems that the goods are still in your warehouse. What is going on???”

Helpful Report

Hi Heiti Sorry for the delayed reply, It looks like you placed the order on the 31st of March at 7PM our time, your order then left us the next day and from what I can see from the tracking it is currently awaiting customs clearance out of the UK, if we can help with anything else please let us know.

“Was Obviously Nicked. That’s why I asked it to be left with a neighbour or put in the bin”

Helpful Report

“Customer service was shocking. Took several attempts to get hold of anyone over numerous platforms. The website was glitchy and it was difficult to actually place an order. It took longer than expected to get my order. Highly recommend not using this company and instead use jd airsoft Ltd based in cannock. Way better choice price and customer service is excellent”

Helpful Report

Hi Beth, I am sorry to hear you were disappointed by our service. However, having looked into your order I am shocked to read your review. You placed your order for a two-toned rifle on 13th Feb. We do advise clearly on the product page that the two-toning process can add up to 10 days for the order to be processed. Your next contact with us was on 15th Feb at 6pm, querying the delivery time. We replied on the 16th Feb at 9.32am. Your order was despatched on the 17th and delvered on the 18th - just 5 days after you placed your order. We had no other emails or social media messages, so your review has left us rather confused!