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BZ Paintball/BZ Tactical Reviews

4.8 Rating 4,054 Reviews

96 %

of reviewers recommend BZ Paintball/BZ Tactical

Company Reviews

Product Reviews

4.8

Based on 4,054 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About BZ Paintball/BZ Tactical:

BZ Paintball is the leading paintball supplier for all your paintball equipment. We have the UK's largest walk-in paintball shop where you can browse all the latest paintball equipment, we can take orders online and over the phone, making it easy for you to get hold of whatever paintball gear you need.

Visit Website

Phone:

01642605000

Email:

info@bzpaintball.co.uk

Location:

47 Earlsway,Teesside Industrial Estate, Thornaby,
Thornaby
Stockton-on-Tees
TS17 9JU

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BZ Paintball/BZ Tactical 5 star review on 29th April 2024

BZ Paintball/BZ Tactical 5 star review on 5th April 2024

BZ Paintball/BZ Tactical 5 star review on 9th February 2024

BZ Paintball/BZ Tactical 5 star review on 9th February 2024

BZ Paintball/BZ Tactical 5 star review on 5th February 2024

BZ Paintball/BZ Tactical 5 star review on 20th January 2024

BZ Paintball/BZ Tactical 5 star review on 15th December 2023

120

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery time and then they put it on the wrong pile and had to change courier”

Hi Ryan, must say I'm disappointed in this review. You order on the night of the 16th, choosing free 2-5 day shipping on your order, and you received it on the 19th, well within the quoted timescale for the delivery method you chose. Please let us know what we can do better to expect more than a 1 star review next time.

“I’ve still not received my delivery”

Hi Morgan Sorry to hear you have not received your item yet, From what I can see with the tracking info it is in the Royal Mail network and is on its way to you, Unfortunately sometimes Royal Mail do have delays. https://www.royalmail.com/track-your-item#/tracking-results/FN643682625GB

“Fog’s up every 30 seconds”

“I want my money back the mag doesn’t even feed”

“I found the next day delivery service too easy to misinterpret ,received the order the day after we had to hire and buy at the range ,total cost over £700 .”

“Hi! We are very disturbed about the delivery. Purchase was made already last week, we chose the fast UPS delivery. It’s seems that the goods are still in your warehouse. What is going on???”

Hi Heiti Sorry for the delayed reply, It looks like you placed the order on the 31st of March at 7PM our time, your order then left us the next day and from what I can see from the tracking it is currently awaiting customs clearance out of the UK, if we can help with anything else please let us know.

“Was Obviously Nicked. That’s why I asked it to be left with a neighbour or put in the bin”

“Customer service was shocking. Took several attempts to get hold of anyone over numerous platforms. The website was glitchy and it was difficult to actually place an order. It took longer than expected to get my order. Highly recommend not using this company and instead use jd airsoft Ltd based in cannock. Way better choice price and customer service is excellent”

Hi Beth, I am sorry to hear you were disappointed by our service. However, having looked into your order I am shocked to read your review. You placed your order for a two-toned rifle on 13th Feb. We do advise clearly on the product page that the two-toning process can add up to 10 days for the order to be processed. Your next contact with us was on 15th Feb at 6pm, querying the delivery time. We replied on the 16th Feb at 9.32am. Your order was despatched on the 17th and delvered on the 18th - just 5 days after you placed your order. We had no other emails or social media messages, so your review has left us rather confused!

“Very poor customer service, did not reply to my Email.”

“The item I purchased was broken when received, I’d like a refund please”

“Not turned up so can't comment?”

“Still haven't received my items, I know royal mail are having trouble but it was your website that told me it would arrive Thursday when I purchased them. The tracking information hasn't changed since last Tuesday. First time using BZ and doubt I'll be back.”

“Still hasn’t turned up!”

“I still have not got my parcel yet !!!!!!! I hate this website I want a refund or another sent to me this is a joke !!!! 🤬🤬🤬🤬🤬🤬🤬”

Hi David, I'm sorry you felt it necessary to leave us a negative review. It now looks like your order is due for delivery today. I would just to clarify why it's taken so long: You ordered on the 26th December, which is Boxing day - as I'm sure you can understand, we were closed. You chose the 'Free 3-5 Day Shipping Method', which is with Royal Mail. The 27th and 28th were Bank holidays - again we were closed (as per the information on our website) On the 29th we processed and shipped your order with Royal Mail. The 1st Jan was New Years Day, so Royal Mail were not delivering. The 2nd Jan was a Sunday, again Royal Mail not delivering. The 3rd Jan was a Bank holiday, again Royal Mail not delivering. The 4th Jan - today, your order is expected to be delivered. In future I would say you should take into account working days and bank holidays when setting your own expectations of when to expect deliveries, and if you do need parcels to be quicker, perhaps consider paying for a specific service rather than going with the free/slowest method. I hope this explains why your delivery was slower than you expected. Please do not hesitate to contact me if you have any further concerns. Regards Neil

“Late with order and keeps fogging”

“Bought a drum mag that didn't work, kept miss firing despite being compatible with my gun. Then when I returned it I didn't receive a full refund because I used it and was told it was working fine, if it worked fine I would have kept it... Very disappointed with the service.”

“Had an issue and to resolve the issue wasn’t worth the hassle due to the cost of the product. Rest of the stuff I bought was fine though”

“I did not receive my items. They were sent to the wrong address. Disappointed.”

Hi Marcin - we sent to the exact address you entered on your order, and have confirmation of delivery to there. I've tried to call you but got no answer. Please can you get in touch.

Now that we've established you entered your address wrong, it would be great if you could revise your review. Thank you.

“Not good still haven’t got it”

“Still haven’t received tracking number after a week”

Hi Ollie, Your order left us on the 15th and royal show as delivered on the 17th. Our automated emails for tracking may not have sent for a number of reason from typo of address to the courier. I've sent your tracking number over on a private message for you to review yourself.

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BZ Paintball/BZ Tactical is rated 4.8 based on 4,054 reviews