Buytshirtsonline LTD Reviews

Name: Buytshirtsonline LTD
Rating: 4.70

4.7 Rating 7,286 Reviews

93 %

of reviewers recommend Buytshirtsonline LTD

4.7

Based on 7,286 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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Phone:

01928579951

Buytshirtsonline LTD 5 star review on 16th March 2024

Agita Makevica

Buytshirtsonline LTD 5 star review on 23rd February 2024

139

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered 12 t shirts but only received 7, went into live chat which was useful and was told they would resend the missing t shirts the next day”

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Posted 3 years ago

“Ordered on the 12th.. Now 20th.. Not received, money taken..”

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Posted 3 years ago

“I haven’t received my order!!!! Been a week now.”

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Posted 3 years ago

“Both times I ordered stock through buytshirtsonline, the stock never turned up.”

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Posted 4 years ago

“The shirts were good as expectad, but delivery time was way too long (8 business days). When I contacted You and asked when will the shippment ship out, the response was that you were waiting for some item to arrive at the wearhouse. This is strange, because when I submitted order, every item was written to be in stock. Hope for quicker shipping next time.”

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Posted 4 years ago

“I little bit disappointed with the quality of the fabric, rough texture and sewing finishings. I know it was cheap, but I was expecting better quality, certainly next time will choose a more premium product.”

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Posted 4 years ago

“Ordered XXL received L”

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Posted 4 years ago

“If your requirement requires a conversation they're not the company for you; staff are processors and don't engage with any enthusiasm - having said that they are cheap so that's the choice you have to make...”

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Posted 4 years ago

Good morning, I am sorry that you feel as though we have not been enthusiastic, I am struggling to find any correspondence from your details so I can't advise of the situation any further. However, we do aim to treat all of our customers with the same respect and professionalism that we always have done and endeavour to answer any queries / concerns to the best of our ability. We're sorry that we've not met your expectations on this occasion. -Buytshirtsonline

Posted 4 years ago

“T-shirt’s are good quality as expected however delivery was very poor. I paid for express shipping but it did not come the next day or the day after. It was then upgraded to Saturday delivery but didn’t come. It came on Monday. Good T-shirt’s but if you need them in a hurry- maybe not the best option”

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Posted 4 years ago

Hello, I'm sorry to hear that your order was not delivered on time, I can see that this was an order affected by the major accident on the M6 last week, which delayed a couple of DPDs deliveries. Please be assured that normally orders are delivered on time, unfortunately due to these unfortunate circumstances deliveries could not be made on time. We are looking into this with DPD to see why some orders weren't delivered on the Saturday delivery as promised. We apologise for any inconvenience this may have caused.

Posted 4 years ago

“Bought a batch of t shirts. One t-shirt is sewn funny and does not align. The other the stiching is poor and I cannot use it to customise. The third t-shirt has a stain on it a white one. When you are buying one of colours and sizes this is not good enough as I cannot deliver on my side for my customers. Now I have to keep and cut my losses or pay to return this is not the first time recieving poor quuality”

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Posted 4 years ago

Hello, I am sorry to hear that you've received damaged items within your order. Please note that we will never request that you pay to return any damaged items, if you contact our office directly we will replace these free of charge.

Posted 4 years ago

“The last few orders have all arrived late and i have been given various dispatch/courier excuses but all i can say is do not rely on the next day part of the service”

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Posted 4 years ago

“8 Tee shirts arrived crumpled in a huge cardboard box with no individual packaging. Material seems thinner than the last ones i bought from elsewhere. Price advertised bore no resemblance to what I paid !”

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Posted 4 years ago

Hello Nigel, I am sorry to hear that you're unhappy with your order. Please note that we do not individually wrap garments, in order to keep prices as low as possible for our wholesale customers. We generally say that price reflects quality across our website, each garment will have its fabric and weights in the product description. You can return any unwanted goods for a refund or exchange within 14 days of receiving your order, by following the instructions on our website. Kind regards BuyTshirtsOnline

Posted 4 years ago

“good quality good price but.....far far too short! I purchased two for my son for work recently, he is 5`9" not very tall but these shirts sit on his waistline and ride up whenever he reaches forward. very disappointing.”

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Posted 5 years ago

“I kindly ask you next time to pay more attention to the packaging of the goods. Regards w.bogani”

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Posted 5 years ago

“Revived 3 of my five T-shirt’s. says on delivery note others to follow, when? Give me a clue, anything but say something. Wanted the shirts for this weekend and still haven’t arrived. Maybe you shouldn’t ask people to write a review?”

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Posted 5 years ago

Hello David, I am sorry to hear that you're missing some items from your order. Please give us a call on 01928 579951 quoting your web order number and we can look into this further.

Posted 5 years ago

“I ordered my goods on the 21st of December with confirmation email, but have been waiting ever since for a follow up email to tell me when I can pick up my order. In the meanwhile I have tried calling but with no answer.”

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Posted 5 years ago

Hello Alex, Please note that our offices were closed from Friday 21st at 4pm until 2nd January 9am for customer services- if you are waiting to collect an order from our Runcorn store, you will receive an email stating 'order dispatched when this is ready. As our Runcorn office has been closed over the Christmas period, any collection orders will be available from the 2nd January. Please give us a call on 01928 579951 if you require assistance and one of our advisor's will be happy to help.

Posted 5 years ago

“I really like the t-shirts but unfortunately I purchased 4 Gildan softstyle ringspun t shirts in large last week - not only did they arrive a week later (not next day like it should have been), but the sizing is inconsistent with what I've bought before. I've got another Gildan softstyle ringspun t shirt which is also a large (exactly the same shirt, material, everyt but is a completely different size, despite being the same t shirt!”

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Posted 5 years ago

Hello, As we operate on a next working day delivery service, please let us know asap if your delivery doesn't come in time and we can chase DPD immediately for you. With regards to any issues with sizing, please can you send us the information to info@buytshirtsonline.co.uk and we can look into this with the manufacturer.

Posted 5 years ago

“I attempted to contact customer services TWICE I’ve still been ignored a week later and the tshirt bought fell apart after it’s first wash”

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Posted 5 years ago

Hello Ellie, Unfortunately I cannot locate an email correspondence from yourself. If you have called our office, please note that we are only open from 9am-5pm Monday - Thursday and 9am-4pm Friday. If you call us directly, one of our advisers will be able to assist you with any issues that you have with your order.

Posted 5 years ago

“Shrunk on the first wash I did”

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Posted 5 years ago

“Unfortunately our experience with this company wasn't a positive one. We ordered a tshirt for my little boy to wear to an event last minute and so paid for next day delivery. Unfortunately as we were at work the courier left a 'visit next day card' and didn't just put through the door or leave with a neighbour and so we didn't have the item in time. The following day however they did post through the letterbox, so this was a possibility all along. Not directly an issue with the company but on contacting them they had no interest in coming to a return compromise and so I would not order from them again.”

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Posted 5 years ago

Hello Andrew, Unfortunately once parcels have been dispatched from our warehouse we cannot be held responsible for any delays in delivery via DPD. It is down to the DPD driver's discretion whether or not they leave parcels, without a signature- as we do ask that DPD provide signatures for all of our deliveries. Whether a courier is happy to leave a parcel without this is down to them. You can return your order to us within 14 days from the date that you received your order and we will provide a full refund. The refund postage does have to be covered by our customers, but we refund the original delivery charge if the whole order is returned. Kind regards BuyTshirtsOnline

Posted 5 years ago

Buytshirtsonline LTD is rated 4.7 based on 7,286 reviews