Buytshirtsonline LTD Reviews

Name: Buytshirtsonline LTD
Rating: 4.70

4.7 Rating 7,287 Reviews

93 %

of reviewers recommend Buytshirtsonline LTD

4.7

Based on 7,287 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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Phone:

01928579951

Buytshirtsonline LTD 5 star review on 16th March 2024

Agita Makevica

Buytshirtsonline LTD 5 star review on 23rd February 2024

139

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered black T-shirts then changed on the invoice to purple Not impressed”

Helpful Report

Posted 2 years ago

Hi Alex, we are sorry to hear about this. We can see on your invoice that you ordered aubergine t-shirts; you are welcome to return these items back to us with the replacement of black t-shirts. Please don't hesitate to contact one of our helpful advisors on 01928 579 951 or at info@buytshirtsonline.co.uk, where we can rectify this issue for you. Kind regards, Buytshirtsonline LTD

Posted 2 years ago

“On the picture on the website the mask was all black but when I revived the masks they have a white strip along the top and bottom, which was disappointing to see. With Christmas I haven’t had time to give my review. Unhappy customer 😞”

Helpful Report

Posted 2 years ago

Hi Jasbir, we are sorry to hear about this - this sounds to be an issue with the garment which as a result, if you would like to get in touch with one of our helpful team at info@buytshirtsonline.co.uk or on 01928 579 951 to rectify this problem for you. As a friendly reminder, please don't hesitate to contact our friendly advisors if there is ever an issue with one of our garments, and then we can help resolve your order with a replacement or refund. Kind regards, Buytshirtsonline LTD

Posted 2 years ago

“I have not received my items!”

Helpful Report

Posted 2 years ago

Hi Sophie, we are so sorry to hear you have not received your items. We can see on your DPD tracking information that your delivery driver had missed you two times on the 15th & 16th December and, as a result, has now been returned back to us. If you would like to get in touch with us on our phone line 01925 579 951 or at info@buytshirtsonline.co.uk, one of our helpful advisors can sort this for you with a replacement order or a refund. Kind regards, Buytshirtsonline LTD

Posted 2 years ago

“My product hasn’t arrived.”

Helpful Report

Posted 2 years ago

“My top didn’t arrive so I got in touch Alfie you to say it wasn’t in stock and asked if I would like a refund. Was no communication from you re:this until I asked after two weeks of waiting for my item.”

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Posted 2 years ago

“Hi i still have not received my order”

Helpful Report

Posted 2 years ago

Hi there, we are sorry to hear you have not yet received your order. We can see on your DPD tracking that there was a failed delivery four times since the 8th of November and as a result of this has been returned back to our depot. We will send out replacements to the same delivery address so these should be with you by Wednesday. If you could get in touch with us tomorrow via info@buytshirtsonline.co.uk or on 01928 579 951 where one of our helpful advisors can discuss with you the tracking of your order. As a gentle reminder, if there is ever an issue in the future please don't hesitate to contact us so that our friendly team can help rectify any issues for you. We apologise for this occurrence and if you need any more assistance with your order, we are here to help via email or telephone. 🙂 Kind regards, Buytshirtsonline LTD

Posted 2 years ago

“Bought t shirts, jumpers and hoodies a few weeks ago and still haven’t received them. Might not be buytshirtsonline fault as it’s with dpd, but still frustrating as dpd aren’t helping and you can’t do anything about it”

Helpful Report

Posted 2 years ago

Hi Stacey, we are sorry to hear that you have not yet received your order. We can see on your tracking info that DPD had tried to deliver to your neighbour, as requested on the 13th of October, but has been held in the DPD depot since. If you could please get in touch with one of our friendly advisors on 01928 579 951 or at info@buytshirtsonline.co.uk where we can discuss and resolve this issue for you. For any issues in the future, please don't hesitate to get in contact where our helpful team can help rectify any order issues. Kind regards, Buytshirtsonline LTD

Posted 2 years ago

“Order XL T shirts but instead got all L T shirts! Worst thing is the order sheet in the bag clearly says XL”

Helpful Report

Posted 2 years ago

Hi Mohammad, we are sorry to hear your order may have not been correct. If you could please get in touch with one of our helpful advisors on 01928 579 951 or at info@buytshirtsonline.co.uk where we can discuss and rectify this issue. As a friendly reminder, please don't hesitate to get in contact with our friendly team as we are here to help. Kind regards, Buytshirtsonline LTD

Posted 2 years ago

“I paid £6 delivery but recieved items too late for the occasion I wanted them for. I wanted to return them and was told I would have to pay for the return. The delivery fee and the possible return fee would have far exceeded the cost of the items I purchased. I was told I had only bought a few items and you as a company depend on multiple purchases. You should make me feel valued as a customer even if I only want to spend a £1. Not everyone has alot of money!”

Helpful Report

Posted 2 years ago

Hi Kim, We are sorry you felt this way about our service. Our terms & conditions state our delivery costs and possible returns fee that we recommend our customers to read before purchase to avoid any upset. We can see that your order was placed on Thursday evening, which we dispatched on Friday at 8:44 am, which was then delivered to you on the next working day, which was Monday. Our dispatch times are 1 to 2 days, and delivery is during working days, we dispatched within 1 day and delivered on the next working day, so we are sorry you did not receive your goods in time for your occasion. As a company, we do value our customers' needs and so if you would like to discuss this any further, our advisors are here to help so please don't hesitate to get in touch if need be. Kind regards, Buytshirtsonline LTD

Posted 2 years ago

“The money went out of my account but I am still waiting for the T shirts some two weeks later !!!!! Please refund”

Helpful Report

Posted 2 years ago

Hi Melanie, this order looks to have 4 missed delivery attempts from the 21st to the 27th of September, and as a result has now unfortunately been returned back to us. All our customers receive an email with a tracking number for their order. We do offer replacements or refunds suitable for you that can discuss with you further via telephone or email. If there is ever an issue in the future please don't hesitate to get in touch with one of our helpful advisors to resolve any issues. Kind regards, Buytshirtsonline LTD

Posted 2 years ago

“sizes are way to small and should be made clear when ordering”

Helpful Report

Posted 2 years ago

Hi Edward, sorry to hear you are not happy with our service, we can see that you have ordered small sizes suited for women's fit. We do have a size guide on our website under the full product specifications on our website for full body measurements. If you ever need any help with future orders please don't hesitate to contact one of our helpful advisors. Thanks, Buytshirtsonline LTD

Posted 2 years ago

“The order was quickly dispatched but DPD said they tried to deliver 3 times and failed. They had my phone number and directions plus a picture of the house. I stopped in all 3 days and nobody came. My order was sent back. I contacted all parties but no joy.”

Helpful Report

Posted 2 years ago

“Ordered two green t-shirts for pe for my son. I didn't see they were polyester. Wanted to return them but would have to pay postage myself. I would not order here again. Will take the tshirts to charity.”

Helpful Report

Posted 2 years ago

“Aweful. Paid express and the items never arrived. If I hadn’t chased it up, they would have just kept my money. The parcel just went missing apparently.”

Helpful Report

Posted 2 years ago

Hi, Tracking info is sent on the day of delivery. If an order hasn't been received within 1-2 working days then please contact us and we will be happy to chase for you. We have no way of knowing if you haven't received your order. Many Thanks

Posted 2 years ago

“Still hasn’t shown up.”

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Posted 2 years ago

“Awful quality, cheap, thin material and very small sizing. Would not buy again. Delivery was quick.”

Helpful Report

Posted 2 years ago

“Awful quality and inaccurate fit, ordered 18 shirts and had to recycle them all. Nothing like the quality I have ordered from other suppliers.”

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Posted 2 years ago

“Shirt still has not arrived...”

Helpful Report

Posted 2 years ago

“Ordered two items (hoodie and cap) and only the hoodie arrived.”

Helpful Report

Posted 2 years ago

Good morning, I am sorry to hear that you've not received all items from your order yet. It is possible that this has been shipped from 2 warehouses and there is another parcel due for delivery. So that we can look into this for you - would you be able to contact us directly, either by phone on 01928 579 951 or email us at info@buytshirtsonline.co.uk

Posted 2 years ago

“Terrible delivery. Items sent in 3 separate packages at separate times total inconvenience and a waste of resources. No information of this separate parcel policy sent via purchase confirmation, only one tracking number provided for one package. A disaster.”

Helpful Report

Posted 2 years ago

Buytshirtsonline LTD is rated 4.7 based on 7,287 reviews