Butler Bookings Reviews

Name: Butler Bookings
Rating: 4.91

4.9 Rating 1,634 Reviews

98 %

of reviewers recommend Butler Bookings

Company Reviews

Metrics

Info

4.9

Based on 1,634 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Butler Bookings:

Butler Bookings is a leading supplier of buff butlers for events all over the United Kingdom. We accommodate small or large groups and all types of venues from apartments and hotel rooms to bars and restaurants.

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Phone:

0800 002 9095

Email:

john@butlerbookings.co.uk

Butler Bookings 5 star review on 28th April 2024

179

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The organiser John was efficient, and helpful at organising the event and dealt swiftly and professionally with an unexpected change of plan. The first butler was ok. He however seemed very shy, didn't introduce himself and seemed almost as if he didn't want to be there, often leaving the room for periods of time. The second butler was brilliant. He was charismatic, entertaining and excellent at providing games and keeping the fun going- exactly what we had hoped for. Many thanks”

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Posted 8 years ago

“Well we didn't get john who was booked to come to us, on the day, i got a text from another butler just checking in which was Dan. Spoke to john to ask why we weren't having himself but was unwell. I then was told i could only have Dan for 2hours but we had booked 3hrs, nothing i could do other than request a discount. I got £20 discount but then i found £30 had gone missing out of my cupboard were the glasses were stored and drinks being made so i was left out of pocket. Where the £30 went well?? But other than that, Dan was good. Games could have been better but we enjoyed a little icandy for two hours. Would i use them again? No as i didn't get customer satisfaction, i would use another company.”

Helpful Report

Posted 8 years ago

Hi Lynsey, We are sorry you weren't completely satisfied with our service. You did choose our butler John but unfortunately due to unforeseen circumstances we had to find a replacement butler who on this occasion was Dan. Unfortunately due to availability this also meant that we had to shorten the booking from 3 hours down to 2 hours. As we weren't able to provide the full 3 hour booking with your chosen butler we decided to not only refund the difference in price but gave a further £20 refund for the inconvenience caused. We are sorry £30 went missing at the party but we find it highly unlikely Dan would have taken it as he has always received glowing feedback in the past and we haven't had a complaint of this kind about him before, we will however continue to closely monitor his performance and hope you can accept our apology on this occasion.

Posted 8 years ago

“We thought our Butler 'Will' was great! He was really attentive and very hot!! We would definitely recommend! ! :)”

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Posted 9 years ago

“Was pretty good overall, paid for 2 hours 10 - 12 however turned up late but left bang on 12. Really got everyone involved.”

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Posted 9 years ago

Hi Fiona, Thanks for the feedback about your recent booking with us. We are pleased you were happy with our service overall however we apologise for the butler arriving late and not making up the time (we always instruct our butlers to make up the time at the end if they arrive late). With this in mind we are happy to offer 15% off a future booking with ourselves and hope you can accept our apology.

Posted 9 years ago

“Fab guys loved last nite would deffo recommend u guys ?”

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Posted 9 years ago

“Both butlers were fab! Kept us entertained and drinks filled ????”

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Posted 9 years ago

Butler Bookings is rated 4.9 based on 1,634 reviews