Thanks for the 5 star review Lucy and for the recommendation. We are always happy to hear that our service has been great and we hope to be collecting your bins again soon!
Hi Tina,
Thank you for the 5 star review and feedback. It is always rewarding to hear how we have given great service to our customers so thanks for sharing with us.
“Fast speedy friendly and reliable service I’ve used busy bins on a few occasions now and would definitely recommend their services.
They always put bins back neatly as well ... thanks xx”
We always like to read our reviews so thank you!! We aim to put the bin back where it was collected from as we know these gestures go along way with our customers.
Thanks for the 5 stars and we hope to have you using us again soon!
“Used the service for months with no problems, very efficient, always easy to contact until I requested to cancel my collections, no response from my cancellation email sent on the 5th of April, I requested a response on the 21st of April & received a response on the 23rd of April they charged my account on the 29th of April, AND STILL today, the16th of May they’ve collected my bin. Please cancel my collection NOW Josh Morris........& DON’T charge my CLOSED account on the 29th of May.........”
“Needs to be clearer where this service is available! I booked for a one-off collection and without explanation my bin was not collected and it was only upon checking my emails I noticed I had received a partial refund which prompted me to ring Busy Bins only to find out my bin wouldn't get collected and I wouldn't get all my money back.”
Thank you for the review. Our site does show the areas that we cover on the home page. We refunded £9.85 from £10.85, we only took a fee for the small admin charge and for the online payment charge that we have to pay.
All feedback, good or bad, will be used to improve our services so that we make it the best possible business for our customers, so once again, thank you for the review and apologies for the frustration caused.
“I do not use this service any longer, after charging me for a bag of paper that I had forgotten to put in the bin that was only two thirds full it wasnt about the money it was principal”
“Lovely customer service, they also do not huge amounts for emptying the bins and come in quite short time which is great :) I will definitely use their services again.”
“I decided to turn to Busy Bins because as a home based business Bury council were not offering us a proper waste service, 3 weekly collections were becoming a major issue for us, we regularly had 3-4 black bags and a full bin! But of course the council will not take anything that’s not in the bin with the lid closed so I would have to make regular trips to the tip myself! Busy bibs not only offers a very reasonably priced service they are dependable and as well as emptying the bin on a week the council won’t they throw in the 1-2 bags that I leave with the bin! You cannot ask for or get a better service for the price they set.”
Thank you so much for the review Andrew. We always aim to give the best possible service to our customers, so it is always very rewarding to hear that we are doing the right thing! Thanks again for the 5 star review!
“Better service than local council and if you forget to put your bin out they try there best to get the job done can't fault the service you get from busy bins money well spent....”
Hi Daniel,
Thank you for your feedback and 5 star review. We wish we could offer customers a collection day but unfortunately, we only collect from each area one day a week. This keeps mileage and emissions as low as possible.
This is something that we will pass over to the management team though and thank you once again for your review.
Hey Tim,
Your 5 star review is very much appreciated. We use all feedback given to help us improve and maintain our services, so this will be forwarded to our management team.
Thanks again for using us.
Thank you for the lovely review.
We aim to always put the bin back where it was collected from, so we are happy to hear that this is the case.
All feedback is very much appreciated so thanks again.
“I was hesitant at first using a service I've never experienced before, but, my worries soon went when as my wife had rung to say the bin had been collected by a cheerful guy who had collected and neatly returned it. I'll happily use the service again!”
Thank you for your lovely feedback Jonathan.
Very happy to hear that we managed to easy your initial worries about using us. Customer experience is our main focus, so to see the positive review you have given, really makes us strive to keep improving and maintaining our service.
Much appreciated.
“Excellent service.quick call to book,friendly and helpful gentleman I spoke to.came and emptied our bin and bin was left right where we left it.absolute value for money.great service.will be using again in the future”
Hey Debbie,
Thank you so much for the 5 star feedback. It is very satisfying to hear that you found our service helpful and friendly.
Wherever we collect from, we always make sure to place the bin exactly where we found it, and we are happy to hear that your bin was put back in the correct place.
Your review is very much appreciated and hope to be emptying your bin again sometime soon.
Thank you ever so much for the fantastic review.
We will make sure that this is passed on to our management team. We always aim to give the best possible service, so to hear your positive feedback is superb.
As always, thank you for using our service and we hope to be collecting your bins again soon
