Mrs Quant
There was no-one immediately in a reception area in the showroom, to greet customers. At the desk where I met the sales consultant there was an empty coffee cup from a previous client or member of staff, which didn't look welcoming. At another desk I sat at during another visit, there were papers relating to another customer's purchase, which firstly did not suggest privacy, plus did not make one feel like ' the only customer' in the sales person's mind, which is what a customer should feel like. I also thought that when I went to collect my car, the red cloth over the car was unnecessarily dramatic, and does nothing to help the fact one has just had to commit to substantial financial outgoings. I felt somewhat ' let me just get in my car and drive away!' - a red cloth wasn't going to make me less stressed! I was disappointed that I was not able to buy the Toyota Yaris I had originally wanted, which apparently it's hard to get good second hand ones of. Overall I felt the service was sort of 'job done', and I felt processed, rather than receiving thoughtful service. I think some good female salespeople in their team would enhance their service.
Helpful Report
(Burrows Toyota Sheffield) - Posted 4 months ago
Thank you for taking the time to leave a review and we are sorry that your experience wasn't 5* on this occasion. The team work hard to try to give personal service and make everyone feel special and we can only apologise if we failed to do that on this occasion. We do hope to see you in the future and in the meantime wish you happy motoring.
Posted 4 months ago
Burrows Motor Company is rated 4.62 based on 407 reviews

Start Your Free Trial Today

Send 400 review invitations for FREE!

Activate Your Account

Book your activation call by clicking the button below. Or call us now on 0116 350 0610 . Book a Call

Alice, Customer Support

Start Your Free Trial