There was no-one immediately in a reception area in the showroom, to greet customers. At the desk where I met the sales consultant there was an empty coffee cup from a previous client or member of staff, which didn't look welcoming. At another desk I sat at during another visit, there were papers relating to another customer's purchase, which firstly did not suggest privacy, plus did not make one feel like ' the only customer' in the sales person's mind, which is what a customer should feel like. I also thought that when I went to collect my car, the red cloth over the car was unnecessarily dramatic, and does nothing to help the fact one has just had to commit to substantial financial outgoings. I felt somewhat ' let me just get in my car and drive away!' - a red cloth wasn't going to make me less stressed! I was disappointed that I was not able to buy the Toyota Yaris I had originally wanted, which apparently it's hard to get good second hand ones of. Overall I felt the service was sort of 'job done', and I felt processed, rather than receiving thoughtful service. I think some good female salespeople in their team would enhance their service.