Burnhills Reviews

Name: Burnhills
Rating: 4.90

4.9 Rating 6,257 Reviews

99 %

of reviewers recommend Burnhills

4.9

Based on 6,257 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Burnhills 5 star review on 23rd April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love buying my pet food and treats from Burnhills it is quality and super fast delivery”

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Posted 2 years ago

“The staff at Burnhills are always super friendly and go the extra mile to help”

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Posted 2 years ago

“Quick & efficient service many thanks”

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Posted 2 years ago

“Happy costumer!”

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Posted 2 years ago

“Excellent service from start to finish”

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Posted 2 years ago

“Very good can't fault”

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Posted 2 years ago

“Excellent service as always. Easy to order, quick to arrive & well packaged. Excellent product.😁”

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Posted 2 years ago

“Item received quickly thank you, perfect fit,well packaged”

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Posted 2 years ago

“I purchase millet seed and seed bells from Burnhills on a regular basis .The Millet seed and seed bells are great quality my budgie loves them .The delivery time is super fast and the packing is great .I would recommend them to any one .Many Thanks”

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Posted 2 years ago

“First class company with next day delivery used them before and will definitely be buying again”

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Posted 2 years ago

“Very pleased with goods and delivery”

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Posted 2 years ago

“Nice clean oats”

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Posted 2 years ago

“Excellent Prices First Class Delivery Definate 5/5”

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Posted 2 years ago

“Great service and thank you”

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Posted 2 years ago

“Really good , quick service, can’t fault !”

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Posted 2 years ago

“Very efficient company and a good product delivered quickly and I am happy with it”

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Posted 2 years ago

“I needed to collect my order straight away after buying online. I rung Burnhills to check that was okay and it would be ready for me and sure enough when l arrived it was ready and waiting. Thank you”

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Posted 2 years ago

“I wasn’t impressed with the customer service at all. I ordered Express Delivery paying £6.95 extra on a Friday knowing it would come through DHL who deliver on a Saturday. I got notified that it was at depot at 4am Saturday but wouldn’t be delivered until Tuesday due to bank holiday. When I raised with Burnhills they said they don’t pay for Saturday deliveries as ‘it would cost too much’. I found the service bad and the attitude worse.”

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Posted 2 years ago

Thank you for your review. I am very sorry that the service fell below expectations. DHL do offer a Saturday delivery service, but it does cost nearly 3 times as much, which does unfortunately make it unviable. We do however offer a next-working day service and we reflect this, along with any adjustments for bank holidays, in our delivery estimates. This allows customers to see when the delivery is likely to arrive. The delivery estimate shown at the checkout when you placed the order was Tuesday 9th May. I am sorry if you didn’t see this. The delivery estimate appears next to the selected courier at the “Delivery” stage of the checkout process. I hope that explains everything and I do apologise again.

Posted 2 years ago

“Very good service and efficient the product came well wrapped up and I am very pleased”

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Posted 2 years ago

“Friendly and efficient service”

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Posted 2 years ago

Burnhills is rated 4.9 based on 6,257 reviews