Burnhills Reviews

Name: Burnhills
Rating: 4.90

4.9 Rating 6,216 Reviews

99 %

of reviewers recommend Burnhills

4.9

Based on 6,216 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Write Your review

Tell us how Burnhills made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Burnhills 5 star review on 23rd April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good hardy rugs which so far have been brilliant for my rug wreckers and are still in one peice”

Helpful Report

Posted 2 years ago

“Great”

Helpful Report

Posted 2 years ago

“Really happy with my items but I think you need to look into the charge of delivering the products bit steep of price haiths bird seed supplies do free postage on orders of 30 pounds hop this helps to look into this and see if you can come up with a better deal on the postage that's why I do not use you more buying products from you and I think its hurting your business of selling items on line yours sincerely john ernest beecham”

Helpful Report

Posted 2 years ago

Thank you for your feedback. I have spot-checked several of the most popular large bags of bird seeds (Niger Seed 12.75kg, Budgie Tonic 12.75 Kg, Aviary Mix 20Kg e.t.c). In all the cases I checked, the competitor you mentioned were charging between £11 and £16 more per bag, whereas our delivery charge is just £6.95. On the products I checked at least, the total price including delivery would be significantly cheaper at Burnhills. Although free delivery can often look attractive, it’s not always all it seems if product prices are higher to accommodate the Free Delivery. We may not of course be cheaper on every mix of products but it’s always worth comparing the total basket price. We have a bricks and mortar store and are committed to keeping prices low for all customers, in-store and mail order. It is therefore our aim to offer the lowest posible product prices, along with realistic delivery charges. We will of course continue to be mindful of both product and delivery prices and we thank you for your custom and feedback. I am pleased that you were happy with the service and we look forward to being of service to you again.

Posted 2 years ago

“Very fast service and excellent product.”

Helpful Report

Posted 2 years ago

“Quick delivery and good product”

Helpful Report

Posted 2 years ago

“Excellent friendly service thank you. Order arrived promptly.”

Helpful Report

Posted 2 years ago

“Well packaged and prompt delivery thank you”

Helpful Report

Posted 2 years ago

“great service , my order was delivered and put in my safe place, staff always super friendly and helpful. 5 stars from me”

Helpful Report

Posted 2 years ago

“Very good fast service thank you”

Helpful Report

Posted 2 years ago

“Brilliant keeping weight on my 27year old that has no incisors,, soaked make it easier for him to eat”

Helpful Report

Posted 2 years ago

“Great customer service 👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻”

Helpful Report

Posted 2 years ago

“Order arrived quickly and with no problems”

Helpful Report

Posted 2 years ago

“Very fast delivery & well packaged. Will order again.”

Helpful Report

Posted 2 years ago

“I have purchased quite recently barley straw bale approx.10 kg. The service was great, dispatched promptly, well wrapped and all for reasonable price. The straw quality just superb. Thank you”

Helpful Report

Posted 2 years ago

“Good products, fast delivery, very well packaged!”

Helpful Report

Posted 2 years ago

“Five star service from the lady who answered the phone,sorted out my order and got it dispatched that day,big bonus being able to discuss products and pay over the phone,thank you Michael Lofts”

Helpful Report

Posted 2 years ago

“Tried this as my dog has dental issues but she doesn't seem to like it very much but will keep trying.”

Helpful Report

Posted 2 years ago

“Perfect quality and speedy delivery. I wouldn't shop anywhere else”

Helpful Report

Posted 2 years ago

“Excellent product. My cat won't entertain any other cat litter.”

Helpful Report

Posted 2 years ago

“Excellent valve for money n fast delivery thank you 🙏”

Helpful Report

Posted 2 years ago

Burnhills is rated 4.9 based on 6,216 reviews