Modern UPVC Windows Reviews

Name: Modern UPVC Windows
Address: Unit J Tungsten ParkMaple DriveHinckleyLeicestershire, Hinckley
Rating: 4.89

4.9 Rating 11,429 Reviews

99 %

of reviewers recommend Modern UPVC Windows

Company Reviews

Metrics

Info

4.9

Based on 11,429 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01455 639739

Email:

info@modernupvcwindows.co.uk

Location:

Unit J Tungsten ParkMaple DriveHinckleyLeicestershire
Hinckley
LE10 3BE

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Modern UPVC Windows 5 star review on 3rd May 2024

180

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent website, very good price for triple glazed windows.”

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Posted 4 years ago

“Brilliant on line ordering system with total transparency (excuse the pun!) Love the instant updating of all choices which enables immediate price comparisons. Extra help only a phone call away from a real live person as well. Excellent service. Good product, prices, and delivery. I have had quotes from others, but keep coming back to Modern UPVC Windows, and this is the third time I've used them.”

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Posted 4 years ago

“Its as ordering should be, say no more”

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Posted 4 years ago

“very straight forward to use”

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Posted 4 years ago

“Really easy and quick to order. Just what I needed without any fuss. Would definitely recommend.”

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Posted 4 years ago

“Great place to get your new windows!”

Modern UPVC Windows 5 star review on 25th November 2019

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Posted 4 years ago

“Easy to follow step by step guide makes you feel confident about ordering your required product”

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Posted 4 years ago

“Was going to order upvc sliding doors and upvc windows but delivery charge was £190 just because i live in SCOTLAND in the central belt, so if you're from SCOTLAND you should order from scotia double glazing ltd they where £400 cheaper and free delivery.”

Helpful Report

Posted 4 years ago

Thank you for your feedback. Due to the methods that we use to calculate delivery charges we feel that we have devised a fair delivery pricing policy. The further your delivery address is from our location, the higher the delivery cost. As we are based in Leicestershire, England our operational costs are very high when delivering to your area. As well as fuel and staff wages we would also have to organise an overnight stay for our driver. We see that the alternative supplier that you have mentioned in your review is based near Glasgow so therefore I can only assume that their delivery costs are marginal in your area. We feel it very unfair to post a one star review for a product and service that you have never purchased and your feedback is based upon our delivery charges alone. We have thousands of very positive reviews from customers nationwide and we pride ourselves on this. Kind regards Modern UPVC Windows

Posted 4 years ago

“IT IS SO EASY TO ORDER AND THE WINDOWS ARE THE BEST I'VE SEEN”

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Posted 5 years ago

“beats everyone on price and quality by a country mile thanks modern upvc windows”

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Posted 5 years ago

“Very straight forward site to use. Choose your window, input your dimensions, enter your details and make your payment. My delivery was made within 2 weeks and was spot on. I have now placed another large order with them including 2 bay windows and their customer service is perfect. Highly recommended.”

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Posted 6 years ago

“Very easy, no obligation website enabling you to look at all the options and prices before disclosing any personal contact details. Very helpful staff there for guidance with your order.”

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Posted 6 years ago

“Easy interface many option and good prizes.”

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Posted 6 years ago

“This website is so easy to use a child could order from it...assuming they have enough money on their credit card and a desire to replace their windows...”

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Posted 6 years ago

“oh I'm ecstatic. its the second best experience on a computer”

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Posted 6 years ago

“Very disappointed with the service. We ordered back and front doors, which arrived split, to my surprise. Furthermore, panels were missing. No call from the company before or after the arranged delivery. We were not able to install any of the doors until the panels arrived next week. When spoken with customer services, they promised panels will be delivered ASAP by suppliers itself as this is gonna be quicker. To my surprise, two panels still were missing after the second delivery and when called customer services, they said they would investigate and get back, but never did. They never contacted me with the update. I had to make quite few calls to them to get my panels delivered. Two panels had manufacture damages on outside frame and can clearly be seen with plain eye.. Will never use Modern UPVC Windows again and do not recommend to others! Very very bad customer service!”

Helpful Report

Posted 6 years ago

Dear Giedre, We are really sorry about the delays you faced. It was a combination of bad luck (panels got damaged and lost) and customer services issues. You are right, we have had serious delays with our customer service during the past few weeks, as sadly of the 3 people, one's dad died and he is not able to work, and the other has serious medical problems and has been absent for weeks. We sincerely apologise, is everything solved now? We have been trying to contact you to arrange some compensation. Modern UPVC Windows.

Posted 6 years ago

“Second time using this company and the same story, they cannot deliver goods on time and can't give any update or explanation. Customer service is totally ignorant. As a trade person I will advise not to use them as your projects will get affected by their lack of internal communication and below average customer services. Will never use again!”

Helpful Report

Posted 6 years ago

Dear Remi, We offer you our sincere apologies, as your window was very small with delivery near central London, we used a courier, and a mix up happened, delaying your delivery for 2 working days. Luckily this happens very rarely, but it can happen that's why we always state our deliveries are estimated and no work should be booked before receiving and inspecting the order. Please accept our apologies for delays with customer service, sadly in our team of 3, there has been a family bereavement and a serious illness in the past 2 weeks. We are hiring a new person to improve the response time. We are sad to see we deserve only 1 star, are you happy with your nice grey window? If there is anything we can help with, please do not hesitate to email us. Kind Regards Michael for Modern UPVC Windows.

Posted 6 years ago

“Well this was my 3rd order. WHAT A DISASTER told delivery on Tuesday 11,30 via email and text that's fine, then driver called me twice to tell me he's on his way last call 30 min away that's fine. So take out old door. when he arrived parts missing to join 3 parts of the door together 2 sides and centre never had this before. Always come complete ready to install. . Never had a split delivery on my 2 previous orders Rang there office 3 times no reply, when i got through got quoted there term and conditions ( which did not help). Told parts would be hear before 9 on Wednesday had someone hear waiting from 7.30 never arrive. Called 3 times in the morning to fined out what time they would arrive, said they would call me back each time, they never did then i called again at 11 they said before 12 never came then on its was 1pm never came. then called again at 3 never came back to me then they arrive 3.45 Very disappointed this time, they seem to have change the way they produce & deliver not good!!!! especially when you have a 3mt gap to fill. Had to buy timber and OSB to fill the gap temporary. We have another 12k of orders after spending over 5k already with them. Have to think again going forward. this was very costly for us this time. shame like the easy web site. Trevor Osborn”

Helpful Report

Posted 6 years ago

Dear Mr Osborn, Thank you for taking the time to write your review. I would firstly like to apologise for the delivery issues you have encountered. The missing part that you refer to was a coupler that we use to make the door and side panel stronger when installed and is now recommended by ourselves. We had a shortage of this part in your chosen colour and made the decision to send your other products on the stated delivery date as we realised that our supplier for this part could post to you direct which was the fastest method of you receiving the missing coupler. We had put all of the logistics in place for a pre 9am delivery via the courier but they had unfortunately loaded their van incorrectly which pushed the delivery back to the end of the day. For this inconvenience and purely as a gesture of goodwill we had also agreed to compensate you to a value of £100 which should have covered the materials you needed to purchase to secure your property. We also make it very clear on our website and all correspondence that you should not remove any of your existing windows or doors until you have checked your delivery as problems can occur. Again I am very sorry for any inconvenience and I do hope that you are now happy with your order. Kind regards Modern UPVC Windows

Posted 6 years ago

“After trawling local upvc window shops and been quoted a fortune we started looking online for more options. Most online companies don't show prices and want you call or arrange a visit. This did not interest us in the least as we don't like being pressured into making a purchase. This all changed when we stumbled apon Modern UPVC Windows, easy to navigate website with loads of options, you can keep track of the cost as you add upgrades on or remove. You can then make your purchase hassle free! Before I made the purchase I called to get a bit more info on the window I was looking at and they were very helpful with no pressure what so ever! Once my order was placed I got conformation of what I ordered and a call a few days before it was delivered confirming the delivery date. Great quality at a great price and it looks fantastic. I have since placed another order and will be placing further orders as my renevation progresses.”

Modern UPVC Windows 5 star review on 9th July 2017

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Posted 6 years ago

Thank you so much Kyle for your orders, fantastic review and amazing photo!

Posted 6 years ago

“Web site very good put in sizes and given a price all that I wanted”

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Posted 6 years ago

Modern UPVC Windows is rated 4.9 based on 11,429 reviews