Modern UPVC Windows Reviews

Name: Modern UPVC Windows
Address: Unit J Tungsten ParkMaple DriveHinckleyLeicestershire, Hinckley
Rating: 4.89

4.9 Rating 11,384 Reviews

99 %

of reviewers recommend Modern UPVC Windows

Company Reviews

Metrics

Info

4.9

Based on 11,384 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01455 639739

Email:

info@modernupvcwindows.co.uk

Location:

Unit J Tungsten ParkMaple DriveHinckleyLeicestershire
Hinckley
LE10 3BE

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Modern UPVC Windows 5 star review on 25th April 2024

177

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Website should be better but ok”

Helpful Report

Posted 3 years ago

“Good price for value. First lot of windows has an incorrectly fitted hinges, could not close the windows and defected window handle.”

Helpful Report

Posted 3 years ago

“I haven't received my window yet, but to play to my strength I'd review the ordering process and website. The ordering process is comprehensive and clearly very functional, but the User Interface could do with some work, it feels a little 1990's. It could do with some guidance and walking the customer through purchasing / build process more.”

Helpful Report

Posted 4 years ago

“took a while to get sorted but got there in the end. Second order, so product is fine.”

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Posted 4 years ago

“Simple easy to use website”

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Posted 4 years ago

“Not received window yet”

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Posted 4 years ago

“.We received a first invoice with the details of our order but I wanted to make some changes to the door and response I got was" Sorry, we can't do any changes because the glass for your door already ordered", so I had to copy a part of their T&C and send it to them were clearly sad that I can do any changes within 24 hours after received a the invoice, just then I was able to change something. Not very nice. I've received my order but the letter box was different color to the door handle. Instead of the satin letter box they put chrome, and the answer I had was " Sorry, but our suppliers don't do satin letter boxes" again not quite true, they still offer satin Letter box on their website.”

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Posted 5 years ago

“A great website for working out the prices for windows with various options for those working to a budget. I have just orders some windows so therefore cannot comment on product until we have received them.”

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Posted 5 years ago

“Good service, delivered on time. i did n t like the way how they made the bay window angles. many thanks.”

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Posted 5 years ago

“Can only give 3 starts at the minute as only ordered the Windows I found they had a good choice of designs and colours good choice of glass and the design process couldn't be easier . So far so good! Will review actual window when it is in.”

Helpful Report

Posted 5 years ago

“The on-line ordering is simple to navigate, with enough information to give the confidence of receiving the correct product. just waiting now for delivery”

Helpful Report

Posted 5 years ago

“Pleasant enough web-site, making it relatively easy to design and specify your required door or window. Sensible number of options for colour, glass, fitments, locks etc. Reasonable prices. I bought a simple back door with a single cross bar and two glazed panels. The site stated that I would be notified of my delivery date within 3 working days, delivery to be 5-15 days. After a week I wrote requesting an update and was sent an order confirmation with a delivery date equivalent to 25 days. On the morning of the date quoted I had a medical appointment that could not be moved, so I wrote straight back and informed them of this and requested confirmation that they would either deliver in the afternoon, or on any other day. No response. I wrote again after a week, and again a week later, receiving no response. I then phoned and informed a Customer Service bod of the issue, to be told that I would receive an email "within the hour" confirming a p.m. delivery. Nothing. The door arrived at 1pm on the due date, but depite paying £49 delivery I was expected to help unload the van and carry the door to the house. Furthermore, the door came unglazed (glass panels were separate) and missing the fitting kit that I had paid for. They posted the kit in response to an email, it arrived the next day, but the glazing was dismissed as "standard practice" - well there needs to be a note to that effect, as the 2 previous doors that I've purchased (from other suppliers) both came glazed. There is clear room for improvement in the area of Customer Service, responding to emails, keeping the customer informed - all simple, easy stuff that makes a huge difference. Oh, and not quoting unrealistic delivery times, better to quote long and deliver sooner. And that delivery charge - way too high for a single door. Oh, and the door? Nothing special really, about right for the price, nothing you couldn't get from a thousand other places.”

Helpful Report

Posted 5 years ago

“Good price with fairly easy to use website. Difficult to alter an item in your basket, have to alter the item then add to basket and delete the original which is a poor feature.”

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Posted 6 years ago

Dear Terence, thank you for your review. Good point, although some customers need similar items and this ability to change an item slightly and add it again is quite useful. The solution would be to offer 2 add to cart buttons, one as an additional item and another as a replacement item. But that complicates the user friendliness of the website. We have tried to make it as simple and easy to use by everyone as possible. We are sad that you believe that the most accurate and easiest to use window designer in the UK deserves only 3 stars because it is missing a single feature. All it takes is just one click at the cart to remove any unneeded item. Kind Regards, Michael.

Posted 6 years ago

“Site is good but some improvements required. Delivery too expensive”

Helpful Report

Posted 6 years ago

“Windows seem of good build delivered within time stated. Bad customer support, don't expect much help from there office staff if you have any problems.”

Helpful Report

Posted 6 years ago

Dear Kevin, That's great that you like the windows and as most orders yours were delivered on time, Please accept our apologies for the office staff, sadly in our customer service team of 3, there has been a family bereavement and a serious illness in the past 2 weeks. We are hiring a new person to improve the response time. If there is anything we can help with, please do not hesitate to email us. Kind Regards, Michael for Modern UPVC Windows.

Posted 6 years ago