Pleasant enough web-site, making it relatively easy to design and specify your required door or window. Sensible number of options for colour, glass, fitments, locks etc. Reasonable prices. I bought a simple back door with a single cross bar and two glazed panels. The site stated that I would be notified of my delivery date within 3 working days, delivery to be 5-15 days. After a week I wrote requesting an update and was sent an order confirmation with a delivery date equivalent to 25 days. On the morning of the date quoted I had a medical appointment that could not be moved, so I wrote straight back and informed them of this and requested confirmation that they would either deliver in the afternoon, or on any other day. No response. I wrote again after a week, and again a week later, receiving no response. I then phoned and informed a Customer Service bod of the issue, to be told that I would receive an email "within the hour" confirming a p.m. delivery. Nothing. The door arrived at 1pm on the due date, but depite paying £49 delivery I was expected to help unload the van and carry the door to the house. Furthermore, the door came unglazed (glass panels were separate) and missing the fitting kit that I had paid for. They posted the kit in response to an email, it arrived the next day, but the glazing was dismissed as "standard practice" - well there needs to be a note to that effect, as the 2 previous doors that I've purchased (from other suppliers) both came glazed. There is clear room for improvement in the area of Customer Service, responding to emails, keeping the customer informed - all simple, easy stuff that makes a huge difference. Oh, and not quoting unrealistic delivery times, better to quote long and deliver sooner. And that delivery charge - way too high for a single door. Oh, and the door? Nothing special really, about right for the price, nothing you couldn't get from a thousand other places.