BUNAC Reviews

Name: BUNAC
Address: 5 Richbell Place, London, London
Rating: 4.68

4.7 Rating 486 Reviews

92 %

of reviewers recommend BUNAC

4.7

Based on 486 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
On-time Delivery	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About BUNAC:

Founded with mullets and a mission by students in the 60's, BUNAC has been running its legendary Summer Camp USA program since 1972. From coaching soccer to teaching crafts - it’s the chance to turn your passion into a paid job, impact the lives of children and young people, and spend the summer living in epic locations with the best 18-30s you’ve ever met. And because 5% of profits go to our Youth Access Scholarship Fund, you can travel happy knowing that BUNAC works for others too.

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BUNAC 5 star review on 14th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“OMG !!!! i had this agency recommend to me by someone i know and they definitely did not disappoint. I was helped through every stage carefully and any questions i had i emailed them and they got back to me no later than the day i emailed them with every enquiry i had !! as this was my first time signing up for summer camp i had no idea what i was doing but the bunac team have been nothing but exceptional with me. If i decide to go again next year in no thought am i going with another agency that is not bunac ☺️ Thank you so much Bunac team Emma xx”

Helpful Report

Posted 1 year ago

Thank you so much for your Review Emma! Have the best summer in the USA and we can not wait to hear all about your experience - Thanks, The BUNAC Team

Posted 1 year ago

“Me and two other students had a tough time entering the country because they did not give us stamps in the airport, and so BUNAC threatened to make us leave and re-enter the country even though everything was fine. Unfortunately this situation fell on a bank holiday where we heard absolutely nothing from BUNAC for an entire weekend, so we had no idea whether we would have to pay for flights to leave and re-enter the country. Come Tuesday they told us we were okay, but this does not take away the fact that this was a very stressful situation for us students that not all of us have the means to handle. The entire process was stressful and completely avoidable. I hope that in the future BUNAC will account for these situations and help their students instead of just threatening to make them leave the country for no reason, and then give no response for days on end.”

Helpful Report

Posted 1 week ago

Thank you for taking the time to share your experience. We sincerely apologize for the stressful situation you faced at the airport, and we appreciate your feedback regarding our communication during that time. Your concerns are valid, and we will definitely work on improving our response in similar situations. We're glad to hear that everything was eventually resolved, but we understand the challenges you encountered, especially as students. We value your input as it helps us enhance our services for all students in the future. - The BUNAC Team

Posted 1 day ago

“Bunac did a great job guiding us through the VISA application process. However, when I was told to submit proof of entry they denied my documents without looking at them. They then told me I had to leave the country and reenter. Fortunately I waited for the bank holiday to end because I wanted them to look at my documents again--they did and it was fine. But for four days I thought I was going to pay out of pocket to leave and come back for no reason which is stressful in itself. I also had to miss a few days of my internship because I could not work in case my visa was not valid which was really disappointing as it was the first few days. While I would have liked more care on their part in this situation overall they were nice and helpful.”

Helpful Report

Posted 1 week ago

Thank you for sharing your experience with us! We're glad to hear that our guidance through the visa process was helpful, but we apologize for the initial confusion regarding your documents. Your feedback about the stress it caused is important to us, and we’ll certainly work to improve our communication in these situations. We appreciate your patience and understanding, and we’re glad it worked out for you in the end! - The BUNAC team

Posted 1 day ago

“Everything was perfect and ran smoothly. The process was easy to understand, communication with the team was good, and they were available when needed.”

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Posted 2 weeks ago

Thank you for your review! We value your feedback and will continue to use this in our mission to empower young people to discover the world and write their own story! - The BUNAC Team

Posted 1 day ago

“Very good, no issues during my internship, I recommend.”

Helpful Report

Posted 2 weeks ago

Thank you for your review! - The BUNAC Team

Posted 1 day ago

“Bunac has been a wonderful support for my internship in UK. Really appreciate the communication and care they’ve shown to me. I recommend 100%.”

Helpful Report

Posted 3 weeks ago

Thank you for your review! We value your feedback and will continue to use this in our mission to empower young people to discover the world and write their own story! - The BUNAC Team

Posted 1 day ago

“Online process”

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Posted 1 month ago

Thank you for your review! - The BUNAC Team

Posted 1 day ago

“Bunac made the Visa and application process much easier and gave me more safety. Also, I think the check ins are a really good idea to make people feel more comfortable.”

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Posted 1 month ago

Thank you for your review! We value your feedback and will continue to use this in our mission to empower young people to discover the world and write their own story! - The BUNAC Team

Posted 1 day ago

“Just wanted to say a big thank you to Sarah for being so lovely on the phone. She was really friendly and easy to talk to, and honestly just came across as such a nice person. It made the whole experience feel really positive. She explained things clearly and took her time which I really appreciated. You can tell she cares and it defintely left me with a great impression of Jenza. Thanks again Sarah!”

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Posted 1 month ago

Thank you so much for your kind words, Wilbur! We’re so glad to hear that Sarah made your experience a positive one. Our team is dedicated to providing clear and friendly support, and it’s wonderful to know that it made an impression on you. - The BUNAC Team

Posted 1 day ago

“So helpful throughout all stages, everything was clear and easy to understand. Any emails I sent always had a reply the same day. Would definitely reccomend using this agency to anyone!! :)”

Helpful Report

Posted 1 month ago

Thank you so much for your wonderful review! We’re thrilled to hear that our support made everything clear and manageable for you. We appreciate your recommendation and look forward to assisting more adventurers like you. - The BUNAC Team

Posted 1 day ago

“They are wonderful, their support is amazing. They never leave you alone and are always there for you throughout the entire process.”

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Posted 2 months ago

Thank you for your glowing review! We’re thrilled to hear that our support made such a positive impact on your experience. We're always here to help and ensure you feel confident throughout the process. Can’t wait to see where your journey takes you! - The BUNAC Team

Posted 1 day ago

“Amy Day deserves the world! Me & my friend are both doing summer camp programs and she has been immeasurably helpful - quick responses that are clear and easy to understand, helping us so much! I’ve had a few experiences with BUNAC that I haven’t loved over the process, but every time i’ve interacted with Amy she has simply made my day!”

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Posted 2 months ago

Thank you for your review! We value your feedback and will continue to use this in our mission to empower young people to discover the world and write their own story! - Have the BEST summer at camp! The BUNAC Team

Posted 1 day ago

“Amazing customer service from Amy Day, she answered all questions succinctly and fast. Very helpful, no need for back a forth emails as she answered everything straight away”

Helpful Report

Posted 2 months ago

Posted 1 day ago

“Exceptional customer service from Amy Day, she was very helpful, efficient and friendly!”

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Posted 2 months ago

Posted 1 day ago

“Very helpful, fast and efficient”

Helpful Report

Posted 2 months ago

Thank you for your review! We value your feedback and will continue to use this in our mission to empower young people to discover the world and write their own story! - The BUNAC Team

Posted 1 day ago

“I came across this agency while scrolling through TikTok looking for options, and I decided to give them a try. I was a bit nervous at first since I’m Jamaican and wasn’t sure if they worked with people from countries outside the UK and a few others. But honestly, the support was great! I was guided and informed through every stage of the process. They’re also really quick to respond to emails if you have any questions or concerns. If I decide to go again next year, this will definitely be the agency I choose.”

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Posted 2 months ago

Thank you so much for your wonderful review, Jenay! We're thrilled to hear that you found our support helpful throughout the process. At BUNAC, we strive to make every experience smooth and enjoyable, no matter where you're from. We look forward to assisting you again next year! - The BUNAC Team

Posted 1 day ago

“They answer all questions and are very helpful”

Helpful Report

Posted 2 months ago

Thank you for your review! We value your feedback and will continue to use this in our mission to empower young people to discover the world and write their own story! - The BUNAC Team

Posted 1 day ago

“I can't speak highly enough about my experience with Cara Smith and Amy Day from Bunac. From the very beginning, Cara was there for me, providing prompt and precise answers to all my questions, ensuring I was always well-informed and prepared. Additionally, Amy's placement consultation was incredibly helpful, offering numerous tips that proved beneficial. A heartfelt thank you to the Bunac team, you've made a significant help on my first-time experience with a summer camp.”

Helpful Report

Posted 2 months ago

Posted 1 day ago

“I had some last minute questions regarding my embassy appointment and documents - just to triple check everything as I was understandably nervous about my appointment. I was helped by Cara and she answered everything and didn't make me feel as if I was annoying her with lots of questions!”

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Posted 2 months ago

Posted 1 day ago

“Through my camp America experience leading up to camp, they have been very helpful and very understanding if I was having an issues no matter too big or too small they were really there to help. I couldn’t recommend this agency enough to the first timers next year”

Helpful Report

Posted 3 months ago

Posted 1 day ago

“Worst experience ever. They first charge 400£ without reviewing my application. Now they said you are not eligible and giving me refund of just 160£.”

Helpful Report

Posted 3 months ago

Hi Shehroze, Thank you for sharing your review. We're sorry to hear that your experience didn’t meet your expectations. Based on the information provided in your application, you met all the eligibility criteria for the Summer Camp USA program, including confirming your availability to work for the full 9 weeks from June 20th. Unfortunately, it later became clear during the sponsorship application that this availability was not accurate, as you would be attending school during the summer period. As a result, we're unable to move participants forward in the process if they’re not available for the full program dates. We understand this is disappointing and appreciate your understanding. BUNAC

Posted 3 months ago

BUNAC is rated 4.7 based on 486 reviews